Using the service oriented interface in BMC Change Automation, you can integrate an automation system with the BMC Remedy Change Management system.
BMC Change Automation provides interfaces to:
The following diagram depicts the web services architecture used in BMC Change Automation.
Use the information in the following table to navigate to the topic relevant to your goal.
|Understand the concept of service-oriented interface
|Validate the BMC Change Automation integration
|Understand the field mappings
|Create a change record using the inbound web service
|Creating a Request For Change
|Receive change record updates using the outbound web service
|Receiving change record updates
|Use BMC Atrium Orchestrator workflows and adapters
|BMC Atrium Orchestrator workflows and adapters
|Create a task template using the web service
|Creating task templates for Change-initiated job
|Leverage additional BMC Atrium Orchestrator workflows
|Best practices for implementation