This section provides details about issues that you encounter during installation. Installation can fail because of these issues. Some of these issues might occur after installation, due to errors that occur during installation.
You are not receiving email alerts.
The email settings on your computer are not configured to receive alerts from .
Review the email settings and configure your computer to receive email messages from . For more information, see Preinstallation tasks.
After installing BMC TrueSight Infrastructure Management Server on Solaris 10, attempts to log on into the Solaris server fail because the required permissions are missing.
The directory where the Infrastructure Management Solaris server is installed (and all of its parent directories) must have 755 permissions and must be owned by the root user and other group. Without these permissions and ownership, you cannot login to the Infrastructure Management Solaris server. These permissions and ownership must exist before you begin the installation.
The Java virtual machine (JVM) cannot find the port number for the agent.
The JVM cannot find the port number for Infrastructure Management in the configuration file.(The default port number is 12124.)
Verify the following settings:
pronet.apps.agent.portproperty is correctly defined. The
pronet.apps.agent.portproperty is in the custom configuration file, which is located in the following directory:
If the port is not defined correctly in the
pronet.apps.agent.port property, perform the following steps to define the port in the configuration file:
Properties defined in the custom configuration file override the value in the main configuration file. The default port for is 12124. Do not change the default port without reason.
pronet.apps.agent.portproperty by adding the following port specification:
The libraries required for
msend are missing.
This error occurs when required libraries for
msend are missing (for example, libstdc++.so.6 and libgcc_s.so.1).
To correct this issue, perform the following actions:
$ export LD_LIBRARY_PATH=/usr/local/lib:$LD_LIBRARY_PATH
> setenv LD_LIBRARY_PATH /usr/local/lib:$LD_LIBRARY_PATH
The Choose Folder window loses focus.
Use the default path, C:\Program Files.
A redirection error message is displayed in Mozilla Firefox when you try to log on to the Infrastructure Management operator console.
While installing BMC Atrium SSO, ensure that the domain value of the cookie is the network domain of BMC Atrium SSO or one of its parent domains. For more information, see the BMC Atrium Single Sign-On online technical documentation.
In the Infrastructure Management operator console, Infrastructure Management Integrations dialog box, BMC TrueSight Infrastructure Management Server Hostname.Domain field, ensure that you enter the FQDN name of the server. For more information, see Configuring Infrastructure Management Integrations using the operator console.
If the installation of the BMC TrueSight Infrastructure Management Server on an Oracle database fails, see the oracleDBAIface.log file for potential causes of the failure. The oracleDBAIface.log file is located in the temporaryDirectory/pw/pronto directory.
To resolve the issue, update Google Chrome to the latest version.
If the installation fails, perform the following steps for cleaning up the operating system:
If the uninstaller was not created due to failed install, perform the following steps depending on your operating system:
Search for registry entries created for IntegrationService and remove them.
Search for registry entries created for centraladmin and remove them.
Search for registry entries created for pns and remove them.
(Microsoft Windows and UNIX) Remove the following environment variables:
Sometimes, an error occurs when you uninstall the Central Server that was upgraded from Infrastructure Management version 9.0.22.
To prevent this error from taking place, perform the following steps before uninstalling the Central Server:
Move the jre directory from /opt/bmc/ProactiveNet/jre into /opt.
On a Windows Server 2012 computer, after a successful installation of the BMC TrueSight Infrastructure Management Server in high availability mode, the Apache service is not installed automatically.
httpd.exe -k install -n "ProactiveNetApache"
When installing the BMC TrueSight Infrastructure Management Server on the Red Hat Enterprise Linux (RHEL) 7.1 operating system, the installation fails with the library validation error.
To avoid this issue, run the following steps:
When you install the BMC ProactiveNet Server, the following warning messages might be displayed in the server install log file:
Missing Resource Bundle
No appenders could be found for logger
You can ignore these warning messages.