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The following sections in this topic discuss software requirements for BMC TrueSight Capacity Optimization:

Supported platforms

Computers or VMs that host the BMC TrueSight Capacity Optimization Application Server, ETL Engine server and Gateway server must run one of the following supported platforms:

Application Server and ETL Server

Computers or VMs that host the BMC TrueSight Capacity Optimization Application Server and ETL Engine server components must be running one of the following supported platforms:

Operating System

Version

Supported Architecture

Red Hat Enterprise Linux

5.x

x86_64

Red Hat Enterprise Linux

6.x

x86_64

Red Hat Enterprise Linux

7.x

x86_64

Oracle Linux

6.x

x86_64

Linux CentOS

5.x

x86_64

Linux CentOS

6.x

x86_64

Linux CentOS

7.x

x86_64

SUSE Linux Enterprise

11.x

x86_64

Oracle Solaris

10.x

x86_64

Oracle Solaris

11.x

x86_64

For more information on the required operating system libraries, see Software requirements#Required Operating System libraries for the Application Server.

Ensure that an XServer is either installed locally on your workstation or on a remote machine to which you can export the display. If you are connecting to the client from a remote workstation using a XServer server, ensure that XServer is already running on the client machine.

Required Operating System libraries for the Application Server

The BMC TrueSight Capacity Optimization installation program detects the host OS, verifies that all required libraries for that Operating System are already installed on the host, and, if required, installs any remaining required libraries. The following table lists the required libraries according to OS.

You must ensure that the required libraries are already installed on a supported Operating System. Some of these libraries are bundled by default with the Operating System installer.

Operating System

Required libraries

Linux CentOS 5.x

perl-5.8.8, libXtst

Linux CentOS 6.x

perl-5.10.1, libXtst

Linux CentOS 7.x

perl-5.16.3, libXtst

Oracle Linux 6.x

perl-5.10.1, libXtst

Red Hat Enterprise Linux 5.x

perl-5.8.8, libXtst

Red Hat Enterprise Linux 6.x

perl-5.10.1, libXtst

Red Hat Enterprise Linux 7.x

perl-5.16.3, libXtst

SUSE Linux Enterprise 11.x

perl-5.8.8

Oracle Solaris 10.x

en_US.UTF-8 Locale

Oracle Solaris 11.x

en_US.UTF-8 Locale

Gateway Server

Computers or VMs that host the BMC TrueSight Capacity Optimization Gateway Server must be running one of the following supported platforms:

Operating system

Version

Supported Architecture

Red Hat Enterprise Linux 

5.x

x86, x86_64

Red Hat Enterprise Linux

6.x

x86, x86_64

Red Hat Enterprise Linux

7.x

x86_64

SUSE Linux Enterprise Server

11.x

x86_64

Oracle Enterprise Linux

5

x86_64

Microsoft Windows Server

2003 Web

x86, x86_64

Microsoft Windows Server2003 Standard

x86, x86_64

Microsoft Windows Server2003 Datacenter

x86, x86_64

Microsoft Windows Server2003 Enterprise

x86, x86_64

Microsoft Windows VistaHome

x86, x86_64

Microsoft Windows VistaProfessional

x86, x86_64

Microsoft Windows VistaUltimate

x86, x86_64

Microsoft Windows Servers2008x86_64
Microsoft Windows Servers2008 R2x86_64
Microsoft Windows7

x86, x86_64

Microsoft Windows Servers
2012x86_64
Microsoft Windows Servers2012 R2x86_64

For more information on the required operating system libraries, see Software requirements#Required Operating System libraries for the Gateway Server.

Server Core installations for Microsoft Windows Server are not supported.

Required Operating System libraries for the Gateway Server

The following table lists the required libraries according to OS.

You must ensure that the required libraries are already installed on a supported Operating System. Some of these libraries are bundled by default with the Operating System installer.

Operating System

Required libraries

Red Hat Enterprise Linux 5.x

ksh, glibc.i686

Red Hat Enterprise Linux 6.x

ksh, glibc.i686

Red Hat Enterprise Linux 7.x

ksh, glibc.i686

SUSE Linux Enterprise Server 11.x

ksh, glibc-32bit

Oracle Enterprise Linux 5.x

ksh, glibc.i686

Supported Oracle Client

Computers or VMs that host the BMC TrueSight Capacity Optimization Application Server or ETL Engine server components must be running a supported Oracle Client with the following packages, components and configurations:

Oracle Client install options1

Any one of the following Oracle Client configurations

Required Oracle packages
(for Solaris only)

  • Oracle Net
  • Oracle Database Utilities
  • Oracle JDBC/THIN Interfaces
  • SQL*Plus
  • SQLLDR
  • Oracle Call Interfaces
  • Oracle Client 10.2.x, 64-bit
  • Oracle Client 11.2.x, 64-bit
  • Oracle Client 12.1.x, 64-bit

Note

On Oracle Solaris, only 32-bit Oracle Client is supported.

  • SUNWi1of
  • SUNWarc

Note

BMC TrueSight Capacity Optimization does not support the Oracle Instant Client.

1 These options are available only while performing a Custom installation of the Oracle Client.

Browser support for BMC TrueSight Capacity Optimization

The BMC TrueSight Capacity Optimization Console is supported on the following browsers:

Web browser

Browser versions

Browser Operating System platform

Browser Operating System architecture

Microsoft Internet Explorer

8*, 9, 10, and 11

 

Microsoft Windows

 

32/64-bit

Mozilla Firefox

5.x and later

  • Microsoft Windows
  • Linux
  • UNIX

32/64-bit

Starting from January 12, 2016, Microsoft does not support Internet Explorer 8 (IE 8) anymore. While IE 8 was supported by this version of BMC TrueSight Capacity Optimization at the time it went GA, it should no longer be considered a supported browser by BMC. It is mentioned in this table just as a reference.

Port and firewall settings

For details on the port and firewall settings, see Communication ports and protocols.

Operating System support and patch requirements for Capacity Agents

This section lists the Operating System (OS) support and OS patch requirements for Capacity Agent and Agentless computers.

Operating System support for Capacity Agent-based data collection

The following tables list the Operating Systems on which you can currently install and use Capacity Agent:

Note

  • For data collection from a Solaris 10 or 11 computer configured as a zone, the Capacity Agent must be installed on the global zone. All non-global zone data is accessible from the global zone.
  • For data collection from a AIX 6.1 or 7.1 computer configured as a wpar, the Capacity Agent must be installed on the global wpar. All non-global wpar data is accessible from the global wpar.

  • Compatible 32-bit for libgcc_s.so.1 and libstdc++.so.5 libraries are required to be installed for Z series.

  • For the Capacity Agent on 64-bit Linux machines, the glibc.i686 library is required.

Operating System support for Capacity Agents

Operating system

Supported version

Architecture / Notes

AIX

6.1.2.1, 6.1 TL9

64-bit hardware, 64-bit kernel only

AIX7.1, 7.1 TL364-bit hardware, 64-bit kernel, POWER 1

CentOS

5, 6, 6.5, 7

x86, x86-64

Citrix Xen

5.5, 5.6, 6, 6.2

x86, x86-64

HP-UX

11i (B11.11)

64-bit, RISC

HP-UX

11iv2 (B11.23)x64, Itanium, PA RISC

HP-UX

11iv3 (B11.31)x64, Itanium, PA RISC
HP-IVM3.5HP Integrity Virtual Machines Manager

Oracle Linux

4.x, 5.x, 6.x

x86 and x86-64

Note: Oracle Linux support includes support for all point releases within the series. For example, Oracle Linux 6 covers support for 6.0, 6.1, 6.2, 6.3, 6.4, 6.5, and 6.6.

Red Hat Enterprise Linux

5.x

x86, x86-64, Itanium2, POWER 1, zSeries

Note: Red Hat Enterprise Linux support includes support for all point releases within the series (for example: Red Hat Enterprise Linux 5 covers support for 5.0, 5.1, 5.2, 5.3, 5.4, 5.5, and Open Source Xen is supported on 5.2, 5.3, 5.4 and 5.5). All AS, ES, and WS variants are supported.

Red Hat Enterprise Linux

6.xx86, x86-64 2, POWER 1, zSeries

Red Hat Enterprise Linux

7.xx86, x86-64 2, POWER 1, zSeries

Oracle Solaris

10, 1164-bit SPARC, x86, x86-64

SUSE Linux Enterprise Server

11, 11SP3

x86, x86-64, Itanium2, POWER 1, zSeries

Note: SUSE Linux Enterprise Server support includes support for all point releases within the series (for example: SUSE Linux Enterprise Server 10 covers support for 10.0, 10.1, 10.2 and Open Source Xen covers support for 10.x and 11.x).

SUSE Linux Enterprise Desktop

11

x86, x86-64

VMware ESX

4.0, 4i, 5.0, 5.1

Note: 4i includes point release of the 4.x series (such as 4.1).

For VMware ESX 5i and later, Agent data collection will only be supported via the vCenter proxy collection solution, and not the older direct ESX collection solution.

VMware vCenter Server

4.x, 5.0, 5.1

 

Microsoft Windows Servers

2003 3
  • x86
  • x86_644
  • Itanium Server
Microsoft Windows Servers
  • x86_64
  • Itanium Server
Microsoft Windows for Servers2012, 2012 R2x86, x86_64

Note: Server Core Installation Option for Windows Servers is not a supported platform.

Microsoft Hyper-V Server2008, 2008 R2,
2012, 2012 R2
 
Microsoft Windows7x86, x86_64

Red Hat Application Server

5.10, 5.11, 6.6, 7.0x86, x86_64
Ubuntu10.04 LTS, 12.04 LTS, 14.04 LTS 

1 Support for POWER7 is provided only for those features that are supported in POWER6.
2 Requires installation of RPM libstdc.i686.

3 References to Microsoft Windows Server 2003 and 2008 (which includes SP2 and R2) include all editions of these platform families and their service packs, except where service packs or particular editions are specifically listed in the table.

4 References to x86-64 include AMD64 (which includes Opteron) and Intel 64 architecture (formerly known as Intel Extended Memory 64 Technology, or Intel EM64T).

Operating System support for VMware Guest Operating Systems running as Capacity Agents

VMware guests as Agent computers

Operating system

Supported versions

Architecture

Red Hat Enterprise Linux

5.x, 6.x, 7.x

x86, x86-64

Note: Red Hat Enterprise Linux support includes support for all point releases within the series (for example, Red Hat Enterprise Linux 5 covers support for 5.0, 5.1, 5.2, through 5.5; Open source Xen is supported on 5.2, 5.3, 5.4, and 5.5). All AS, ES, and WS variants are supported.

Oracle Linux

4.x, 5.x, 6.x

x86 and x86-64

Oracle Solaris

10x86

Oracle Solaris

10, 11

x86-64

SUSE Linux Enterprise Server

10, 11

x86, x86-64

Note: SUSE Linux Enterprise Server support includes support for all point releases within the series (for example, SUSE Linux Enterprise Server 10 covers support for 10.0, 10.1, 10.2, and so on; Open Source Xen is supported on 10.x and 11.x).

SUSE Linux Enterprise Desktop

11

x86, x86-64

Microsoft Windows Servers

2003x86, x86_64

Note: References to Microsoft Windows Server 2003 and 2008 includes support for both SP2 and R2, and all editions of these platform families and their service packs, except where service packs or particular editions are specifically listed in the table.

Microsoft Windows Servers

2008x86, x86_64

Microsoft Windows Servers

2012x86_64
Microsoft Windows7x86, x86_64
Microsoft Windows VistaHome, Professional, and UltimateIA32 x86, x86_64

   1 Support for POWER7 is provided only for those features that are supported in POWER6.
 2 Requires installation of RPM libstdc.i686.

Note

All references to x86-64 include AMD64 (which includes Opteron) and Intel 64 architecture (formerly known as Intel Extended Memory 64 Technology, or Intel EM64T).

Operating System support for proxy data collection from Agentless computers

Proxy data collection enables you to collect system data from agentless computers – computers that do not have Capacity Agent resident on their system. Microsoft Windows computers are used as proxy hosts to gather data from local and agentless computers. You can also configure a VMware or vCenter proxy host to collect data from VMware ESX servers. This section lists the supported operating systems for proxy data collection and the system requirements for VMware and vCenter proxy hosts. 

The following table lists the operating systems supported for each type of proxy data collection.

Server Core installations for Microsoft Windows Server operating systems are not supported.

Computer

Supported operating systems

Windows proxy host

  • Microsoft Windows Server 2003 Web and Standard Editions, x86
  • Microsoft Windows Server 2003 1, x86-32/x86-64
  • Microsoft Windows Vista, x86-32/x86-64
  • Microsoft Windows 2008 Servers, x86-32/x86-64
  • Microsoft Windows 7, x86/x64

Agentless, or remote, computer

  • Microsoft Windows Server 2003 Web and Standard Editions, x86
  • Microsoft Windows Server 2003 1, x86/x64/IA64
  • Microsoft Windows Vista, x86/x64
  • Microsoft Windows 2008 Servers, x86/x64/IA64
  • Microsoft Windows 7, x86/x64

Agentless Hyper-V server

Microsoft Windows 2008 Servers, x86-64

VMware and vCenter proxy host

  • Microsoft Windows Server 2003 1, x86/x64/IA64
  • Microsoft Windows Vista, x86/x64
  • Microsoft Windows 2008 Servers, x86/x64/IA64
  • Microsoft Windows 7, x86/x64

   1 References to Microsoft Windows Server 2003 (which includes Windows Server 2003 R2) include all editions of these platform families and their service packs, except where service packs or particular editions are specifically listed in the table.
   2 A defect in the Windows 2008 and Windows 2008 SP1 Hyper-V editions that intermittently sets some counters to 0 (zero) when Hyper-V groups are collected remotely with WMI API, causes issues in Investigate, Analyze, and Perceiver. The issue appears to be fixed in Windows 2008 R2 Hyper-V editions. For proxy collection of Hyper-V groups, upgrade the remote Hyper-V system to Windows 2008 R2 editions.

Note

By default, Gateway Server correctly collects metrics for cores, sockets, and threads per core from agentless Windows Vista, Windows 7, or Windows 2008 systems. However, to obtain valid values for these metrics from agentless 2003 systems, you must apply the patches described in Microsoft solution center for Windows 2003 article 932370, available at the Microsoft support site.

For information about implementing proxy data collection, see Collecting data using Proxy Agents.

Operating System patch requirements

The following sections describe required operating system patches.

Patch for ↓Description ↓

vCenter Server

For vCenter Server proxy collection, VMware VIM API does not return any data for certain performance counters when queried against vCenter Server 4.0. To resolve this issue, install vCenter Server 4.0 Update 2 or later.

Windows Vista or 2008

For Windows Vista or 2008 and Windows Vista or 2008 SP1 (not SP2), a heavy memory leak is possible from the Windows system collector that can rapidly use all the available memory. To avoid this issue, you must apply the hotfix available at: http://support.microsoft.com/kb/949700.

AIX 6.1

  • Install APAR IZ10223 to correct time zone issues when collecting data from computers running AIX 6.1.
  • Install APAR IZ75758 to correctly collect WPAR Statistics after a WPAR has been migrated to an AIX 6.1 system.
Solaris →


Requirement for ↓

Description ↓

Package: libpool.so.1

For Solaris 10:
  • SUNWpool
  • SUNWpoolr

For Solaris 11:

  • SUNWpool
  • SUNWpoold
  • SUNWpoolr

To verify that these packages are installed, run the following command:

> pkginfo | grep SUNWpool

Patch updates: Solaris 10

  • To support Disk Statistics on guest LDoms, install kernel patch: 137111-02.
  • To collect disk I/O statistics for the LDoms, install kernel patch: 137137-09.
  • To support enhanced zone reporting, use Global Zone with Solaris 10 update 7 or later.
  • To collect Zone Statistics metrics, install kernel patch: 142900-02.
  • To avoid a potential for high CPU comsumption during Zone Statistics collection, install kernel patch: 142909-17 with patch 144488-04.

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