The Event Manager node in the Administration tab allows you to enable the collection, classification and association of events to BMC TrueSight Capacity Optimization metrics.
For more information on managing events, see:
Events can be imported using ETL tasks, and can then be associated with domains and metrics manually or using a special task. At the end of this process, analysts can view events inside BMC TrueSight Capacity Optimization analyses and correlate them with performance and business driver KPIs.
To review the main concepts of event management, refer to Events.
Events may be classified in two categories:
Manual creation of macro events is described in Managing events. Here we will only present the automatic import of events.
Event management options are also available to non-administrative users, in the Workspace section. For more information about user options, see Events.
In order for a non-administrative user to be able to edit events, the user account must be allowed to perform the following activities (through user roles):
The user's access groups must also grant him access to the domain(s) whose events he wants to manage.
The following sections will detail how you can manage micro and macro events from the administration panel.
Micro events are measured and imported as BMC TrueSight Capacity Optimization metrics. Examples of micro events are the number of daily tickets by ticket type or the number of daily errors by error code.
A special dataset, WKLTICK, is available for ticket-related metrics.
The macro event import process is represented in the following diagram:
Event import process for macro events
An additional step is required to correctly associate the imported events to the entity or domain they refer to. Ticketing platforms, in fact, may refer to entities or domains using names that unknown to BMC TrueSight Capacity Optimization; thus, an additional association step is needed.
To overcome this problem, BMC TrueSight Capacity Optimization allows the definition of classification rules that let you set filters and associated actions to be performed on events; this process is further described in Event rules.