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The following topics describe the updates, limitations and fixes available in Service Pack 1 for version 3.0.00 and direct you to the instructions for downloading and installing the service pack.

Enhancements

The following enhancements are available in this Service Pack:

  • Starting with the Service Pack 1, if you are integrating BMC TrueSight with BMC Remedy ITSM, note that there is a fundamental change in the way the information is shared between BMC TrueSight and BMC Remedy ITSM. If there are any updates to the incident in ITSM, incident information in BMC TrueSight also gets updated. BMC TrueSight pulls this updated incident information from BMC Remedy ITSM and BMC Remedy OnDemand through a web service at a specified time interval.

    A new web service called HPD_OutbouboundEventInterface is available for this communication. Note that this web service is for internal use only.

    For information about specifying the time interval, see Configuring polling interval.
  • Service Pack 1 makes BMC TrueSight IT Data Analytics and BMC TrueSight Infrastructure Management integration more effective and efficient. The root cause of issues identified by IT Data Analytics is sent to BMC TrueSight Infrastructure Management, which then sends the event information to BMC Remedy IT Service Management (ITSM). This ensures that the events from IT Data Analytics are routed to the right person or group for resolution. For information about this integration, see https://docs.bmc.com/docs/display/public/proactivenet96/Integrating+with+BMC+TrueSight+IT+Data+Analytics.
  • A new event slot "incident_assignee_group" is now available out of the box in BMC TrueSight Infrastructure Management. This slot is used by the BMC TrueSight Infrastructure Management operator to know to which group the incident is assigned to.

Known and Corrected issues

For information about the issues that are corrected in this service pack, see Known and corrected issues.

Downloading the service pack

Download the installer file (BMC_Service_Resolution_3.0.01_installer.zip) from the BMC Electronic Product Download site, or navigate to the installation directory on the CD. For more information, see Downloading the installation file.

Installing the service pack

To install the service pack, you must apply the service pack on constituent products: BMC TrueSight Infrastructure Management and BMC Remedy IT Service Management (ITSM).

For more information, see Installing BMC Service Resolution 3.0.01.

Related topic

Patch 1 for Service Pack 1: 3.0.01.001