User goals and features

This section explains the product roles and responsibilities and provides relevant documentation links.

Responsibilities	Topics
Administrator
Planning for installation	Load balancing and high availability User authentication Considerations for deployment Sizing and scalability considerations
Preparing for installation	Verifying that the data sources are correctly configured Configuring Apache HTTP Server (httpd) as the load balancer for BMC Dashboards for BSM Creating an Oracle database for BMC Atrium DIL and the BMC Dashboards for BSM application server Creating a Microsoft SQL Server database for BMC Atrium DIL and BMC Dashboards for BSM application server
Installing BMC Dashboards for BSM	Installing BMC Dashboards for BSM in a standalone configuration Installing BMC Dashboards for BSM in a clustered configuration Installing and configuring the BMC Atrium Single Sign-On server Installing and configuring a load balancer
Configuring after installation	Configuring the BMC Dashboards for BSM application server to use the load balancer Modifying the installation Configuring the product to use an existing Tomcat instance
Logging on to the BMC Dashboards for BSM administrator console	Logging on to the BMC Dashboards for BSM administrator console
Administering	Administering the BMC Atrium DIL cluster Creating a dashboard for the role of a user Getting customer data into BMC Dashboards for BSM using the Pod Builder Selecting Microsoft SQL Server as a data source for BMC Remedy AR System Setting Oracle RAC as a data source for BMC Remedy AR System Selecting Microsoft SQL Server Windows Authentication as a data source for BMC Remedy AR System
End user
Troubleshooting	Using the support utility Working with logs Setting Oracle as an external BMC Atrium DIL metadata repository

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David k Hill

Ashwini Mathad

David k Hill