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To successfully install the application server and remote device agent, you must enable Microsoft Windows 8.3 file names before the installation. Perform the following steps to verify or enable Windows 8.3 file names:

  1. Verify whether the Windows 8.3 file names feature is enabled: In a Windows command prompt enter fsutil behavior query disable8dot3.
    • If the output is disable8dot=0, then Windows 8.3 file names are enabled.
    • If the output is disable8dot=1, then Windows 8.3 file names are disabled. Continue with the next step to enable Windows 8.3 file names.
  2. In a Windows command prompt, enable Windows 8.3 files names by entering fsutil behavior set disable8dot3 0.
  3. Restart Windows.