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    This topic provides information about the environments in which you should install BMC Decision Support -- Network Automation 8.2 as certified by the BSM Reference Stack and BSM Interoperability programs. These programs provide information about validated use cases involving multiple BMC products and the third-party products that support them. BMC recommends that you install software versions that have been validated to work together by these programs, but the stacks validated by the programs do not represent the only possible combinations of products. To get complete compatibility information for BMC Decision Support -- Network Automation 8.2, use the BMC Solution and Product Availability and Compatibility Utility on the Product Availability and Compatibility page (requires Customer Support logon). 

    BSM Interoperability

    The BSM Interoperability program helps you install compatible versions of BMC products together by testing an application stack of specific releases and verifying that they work together to demonstrate key use cases. BMC Decision Support -- Network Automation 8.2 was certified with BSM Interoperability 8.6.1 and some earlier releases of the application stack. 

    This section lists the products and applications tested in BSM Interoperability 8.6.1. For more information such as a certified installation order, see the documentation for that release

     Application stack

    The BSM Interoperability 8.6.1 release is compatible with BSM Reference Stack 3.0.

    This section contains products and applications have been validated in BSM Interoperability 8.6.1:

    The patch levels listed were the latest versions available at the time of testing. Patches are cumulative and compatible except where otherwise noted in product documentation. Required patches are available on the BMC Customer Support website at http://www.bmc.com/support.

    To obtain necessary hotfix files and for more information about hotfixes, contact BMC Customer Support.

    Infrastructure platform

    Product name

    Version

    Service pack or patch

    Function

    BMC Atrium Core:

    • BMC Atrium CMDB
    • BMC Atrium Integration Engine (AIE)
    • Product Catalog
    • Service Catalog
    • Atrium Web Services

    8.0

     

    Provides a configuration management database (BMC Atrium CMDB) coupled with common user, programmatic, and reporting interfaces to accelerate attainment of BSM.

    • BMC Atrium CMDB stores information about the configuration items (CIs) in your IT environment and the relationships between them. Data consumers such as the BMC Remedy Asset Management product read data from the production dataset.
    • The BMC Atrium Integration Engine (AIE) product enables you to transfer data between an external datastore and BMC Atrium CMDB or the BMC Remedy Action Request System product.
    • The Product Catalog provides a normalized reference of software, hardware, and other types of products and their characteristics that enhance the accuracy of BMC Discovery products by uniquely identifying a product regardless of installed name or location.

    BMC Remedy Action Request System

    8.0

     

    Enables the building of powerful business workflow applications which can automatically track anything that is important to the processes in your enterprise. Companies use AR System to track such diverse items as stock trades, benefits data, inventory assets, spare parts, and order fulfillment. A common use of AR System is to automate the internal help desk.

    BMC Atrium Orchestrator Platform

    7.6.02 1

    SP 4

    Delivers workflow-based process templates, with which customers can rapidly adapt and deploy functional design to ensure consistent and appropriate, policy-based response across the enterprise.

    BMC Atrium Orchestrator Content

    20.12.03

     

     

    BMC Atrium

    Solution or suite

    Product name

    Version

    Service pack or patch

    Function

    BMC Dashboards and Analytics Suite

    BMC Analytics for Business Service Management

    7.6.05.002

    Hotfix

    Provides out-of-the-box interactive reporting and analysis that enables technical and non-technical users to quickly examine data for trends and details associated with how IT is supporting business services and goals.

    BMC Atrium Discovery and Dependency Mapping

    BMC Atrium Discovery and Dependency Mapping

    8.3.2.2

     

    Provides an automated method for discovering, cataloging, and maintaining a company's configuration data.

    BMC Dashboards and Analytics Suite

    BMC Dashboards for Business Service Management

    7.7
    7.6.03

    7.6.03 Hotfix 9

    Provides highly interactive, timely access to key service support metrics to help IT management optimize decisions and accelerate the alignment of IT with business goals.

    BMC Remedy IT Service Management

    BMC Service Level Management

    8.0

     

    Enables a service provider, such as an IT organization, a customer support group, or an external service provider, to formally document the needs of its customers or lines of business by using service level agreements, and to provide the correct level of service to meet those needs.

    BMC Remedy IT Service Management

    BMC IT Business Management

    8.0

     

    Provides IT leaders visibility into costs, activities, assets, resources, and suppliers to effectively manage the IT business and ensure business alignment.

     

    BMC Cloud Lifecycle Management

    Solution or suite

    Product name

    Version

    Service pack or patch 

    Function

    BMC Cloud Lifecycle Management

    BMC Cloud Lifecycle Management

    3.0

    SP1 + hotfix

    Provides a complete solution for establishing a cloud environment, including a Service Catalog that defines service offerings, a self-service console for procuring resources, and cloud management capabilities.

    BMC Cloud Lifecycle Management

    BMC Atrium Orchestrator Content

    3.0

    patch 2

    Content for BMC Cloud Lifecycle Management.

    BMC Cloud Lifecycle Management compatibility with BMC Atrium SSO is pending. BMC Cloud Lifecycle Management is targeting a future release for full compatibility with BMC Atrium SSO. See SW00416103.

    Service Operations - Application Performance Management

    Solution or suite

    Product name

    Version

    Service pack or patch

    Function

    BMC ProactiveNet Performance Management

    BMC Transaction Management Application Response Time, Infrastructure Edition or Service Level Edition

    4.1

     

    Enables you to manage the performance and reliability of your worldwide applications to measure site health based on end-user experience metrics, such as availability, accuracy, and performance.

    Service Operations - Data Center Automation

    Solution or suite

    Product name

    Version

    Service pack or patch 

    Function

    BMC BladeLogic Automation Suite

    BMC Application Release Automation - Enterprise Edition
    BMC Application Release Automation - Standard Edition

    8.2.01

    Add-on: 8.2.01

     

    Automates the discrete tasks needed to deploy web applications and dramatically simplifies the process, making it easier and less expensive for organizations to leverage web application server technology.

    BMC BladeLogic Automation Suite

    BMC BladeLogic Client Automation

    8.2.01 2

     

    Enables administrators to manage software changes, manage content changes, configure endpoints, and collect inventory information.

    NA

    BMC BladeLogic Client Automation Discovery Integration for CMDB
     

    8.2.02

     

    Integrates discovered configuration data with the BMC Remedy IT Service Management suite of products. This integration enables you to use BMC Remedy Asset Management, BMC Remedy Change Management, BMC Remedy Incident Management, and BMC Remedy Problem Management to access accurate, real-time information about IT infrastructure components across your enterprise.

    BMC Bladelogic Automation Suite

    BMC Database Automation

    8.2.00

    SP 1

    Provides the essential capabilities for automated database provisioning and maintenance, thereby removing bottlenecks in the change and release processes and freeing Database Administrators (DBAs) to make more valuable use of their time. As part of the BMC BladeLogic Automation Suite, it provides a cross-operating system, cross-database vendor solution for automating database changes and maintaining compliance across your enterprise database platforms.

    BMC Bladelogic Automation Suite

    BMC Decision Support -- Database Automation

    8.2

    SP 1

    Used with the BMC Database Automation solution to provide extensive reporting capabilities based on the database devices that you manage.

    BMC BladeLogic Automation Suite

    BMC BladeLogic Decision Support for Network Automation

    8.2

    SP 1

    A web-based reporting and analytics tool, used together with the BMC BladeLogic Network Automation solution to provide extensive reporting capabilities based on the network devices you manage.

    BMC BladeLogic Automation Suite

    BMC BladeLogic Decision Support for Server Automation

    8.2

    SP 1

    A web-based reporting application that provides extensive report capabilities related to your data center servers that are managed by BMC BladeLogic. BMC Service Automation Reporting and Analytics uses rich data warehouse schema and dimensional modeling principles to access and report on historical data captured by BMC BladeLogic.

    BMC BladeLogic Automation Suite 8.2.01

    BMC BladeLogic Integration with Atrium

    8.2

    SP 1

    Enables integration between BMC BladeLogic and Atrium components.

    BMC BladeLogic Automation Suite 8.2.01

    BMC BladeLogic Network Automation

    8.2.02

     

    Manages change, configuration and compliance of network assets.

    BMC BladeLogic Automation Suite 8.2.01

    BMC BladeLogic Server Automation

    8.2

    SP 1

    Acts as a platform for the management, control and enforcement of configuration changes in the data center.

    2 8.2.00.001 is required if using BMC BladeLogic Client Automation for discovery for software license management use cases.

     

     

    Service Operations - Proactive Operations

    Solution or suite

    Product name

    Version

    Service Pack or Patch 

    Function

    BMC ProactiveNet Performance Management

    BMC Capacity Management - Capacity Optimization

    9.0

     

    Automatically analyze, forecast, and optimize performance and capacity across all resources (IT and business) and environments — physical, virtual, and cloud.

    BMC ProactiveNet Performance Management 

    BMC Portal, including
    BMC Performance Manager Portal 2.9

    2.9.10*

     

    Provides a common web-based interface for managing and monitoring your IT infrastructure while monitoring business services.

    BMC ProactiveNet Performance Management 

    PATROL

    • Agent, KM: 8.6 (7.5.62)
    • BMC PATROL Consoles and Infrastructure 7.8.12
    • BMC PATROL for Servers 9.11.00

     

     

    Provides monitoring for the BMC ProactiveNet Performance Management suite.

    BMC ProactiveNet Performance Management 

    BMC ProactiveNet Core
    BMC ProactiveNet Performance Management Reporting

    9.0

     

    A real-time analytics solution that detects performance abnormalities in the IT environment, delivers early warning of degrading performance, and reduces time from issue detection to resolution. This early warning is delivered by Intelligent Events that result from analyzing and correlating data across the monitored IT infrastructure, speeding the ability to detect abnormal trends before end users and mission critical applications are impacted. It also provides the users with views, detailed graph displays, reports and other tools for diagnosing performance issues.

    BMC ProactiveNet Performance Management

    BMC Transaction Management Application Response Time, either Infrastructure Edition or Service Level Edition

    4.1

     

    Enables you to manage the performance and reliability of your worldwide applications to measure site health based on end-user experience metrics, such as availability, accuracy, and performance.

    BMC ProactiveNet Performance Management

    Integration for BMC Remedy Service Desk

    9.0

    Patch 1

    Provides the integration from certain Service Assurance products to BMC Remedy IT Service Management.

     

    Service Support

    Solution or suite

    Product name

    Version

    Service Pack or Patch 

    Function

    BMC Remedy IT Service Management Suite

    BMC Remedy IT Service Management:

    • BMC Remedy Asset Management
    • BMC Remedy Change Management
    • BMC Remedy Service Desk, including:
      • BMC Remedy Incident Management
      • BMC Remedy Problem Management

    8.0

     

    The BMC Remedy Asset Management application lets IT professionals track and manage enterprise CIs - and their changing relationships - throughout the entire CI lifecycle.

    BMC Remedy Change Management provides IT organizations with the ability to manage changes by enabling them to assess impact, risk, and resource requirements, and then create plans and automate approval functions for implementing changes.

    BMC Remedy Service Desk allows IT professionals to manage incidents, problem investigations, known errors, and solution database entries.

    BMC Remedy IT Service Management Suite

    BMC Remedy Knowledge Management

    8.0

     

    Allows users to author and search for solutions in a knowledge base. It includes a comprehensive editor with extensive editing tools and a robust search engine that allows users to search for solutions using natural language or Boolean searches.

    BMC Remedy IT Service Management Suite

    BMC Service Level Management

    8.0

     

    Provides a way to review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost.

    BMC Remedy IT Service Management Suite

    BMC Service Request Management

    8.0

     

    Allows IT to define offered services, publish those services in a service catalog, and automate the fulfillment of those services for their users.

    Mainframe integrations

    See the following documentation for information on mainframe integrations:

    BSM Reference Stack

    The BSM Reference Stack program helps you install BMC products with compatible versions of third-party infrastructure products together by testing an infrastructure stack of specific releases and verifying that they work together to demonstrate key use cases. BMC Decision Support -- Network Automation 8.2 was certified with BSM Reference Stack 3.0 and some earlier releases of the infrastructure stack. 

    This section lists the third-party products tested in BSM Reference Stack 3.0. For more information, see the documentation for that release

     Infrastructure stack
    The following tables contain information about the components and products in the BSM Reference Stack.

    Infrastructure stack

    The infrastructure stack represents the foundational components for the BSM Reference Stack applications. You can standardize on either the Windows or the Linux stack requirements.

    These guidelines do not represent the only possible infrastructure for BSM applications and specific infrastructure requirements.  Refer to specific product documentation for details.

    Infrastructure stack components

    Component

    Windows

    Linux

    OS

    Windows 2008 R2 SP 1 Enterprise Edition (64-bit)

    Red Hat Enterprise Linux 5.5 (64-bit)

    Database

    MS-SQL Server 2008 R2 (64-bit)

    Oracle Enterprise Edition 11g Release 2 (64-bit)

    Application server

    Apache Tomcat 7.0 (Servlet/JSP) (64-bit)
    Red Hat JBoss AS 5.1 (J2EE AS)

    Apache Tomcat 7.0 (Servlet/JSP) (64-bit)
    Red Hat JBoss AS 5.1 (J2EE AS)

    Web server

    Apache 2.2 (32-bit) 

    Apache 2.2 (64-bit)

    Reporting engine

    SAP BusinessObjects XI 3.1 SP3 or 4.0

    BusinessObjects XI 3.1 SP 3 or 4.0 

    Java (JDK/JRE)

    JDK/JRE 1.6.0_31 1

    JDK/JRE 1.6.0_31 1

    1 Refer to the Oracle critical patch update notice.

    Oracle critical patch update

    Oracle has issued a security advisory and critical patch update for multiple security vulnerabilities. Details can be found on the Oracle site at this URL: http://www.oracle.com/us/technologies/security/javacpujune2011-313339.html.

    Application stack

    BSM Interoperability 8.6.1 contains a detailed listing of the applications verified in this release, except the following application, which is not part of the BSM Reference Stack:

    • BMC BladeLogic Client Automation Discovery Integration for CMDB

    Related topics

    System requirements
    Business Service Management: BSM

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