Before contacting BMC Customer Support, gather as much of the following information as possible to help Customer Support troubleshoot the problem.
Note
All of the platform components (CDPs, APs, LAPs, BMC Atrium Orchestrator Development Studio) must be the exact same version. You cannot use BMC Atrium Orchestrator Development Studio version 7.6.01 with a version 7.6.02 CDP, for example.
Note
If your query relates to a standard adapter or module, you must also indicate the version number you are using.
Tip
If the standard logs do not contain any obvious messages relating to your issue, you might need to increase the debug level for certain components. For example, if your problem is with an adapter, enable debug-level logging for the adapter and adapter framework components.