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The documentation for Remedy Single Sign-On 9.1.00 is now available in a new content space. See the latest GA content.

This space contains information about the 9.1 release of the BMC Remedy Action Request System (BMC Remedy AR System), BMC Remedy Encryption Security, and BMC Remedy Migrator products, including service packs and patches. BMC Remedy Action Request System enables you to automate many business processes without learning a programming language or complex development tools.
Release notes and notices
updated 22 May
This section provides information about what is new or changed in this space, including resolved issues, documentation updates, maintenance releases, service packs, and patches. It also provides license entitlement information for the release.

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The following updates have been added since the release of the space:

Date

Title

Summary

April 24, 2017

9.1.02.003: Patch 3 for version 9.1 Service Pack 2

This patch consolidates all the Hot Fixes delivered for BMC Remedy AR System version 9.1.02 and later into a single patch release. The patch contains fixes in BMC Remedy AR System Server, BMC Remedy Mid Tier, BMC Remedy Migrator, and BMC Remedy Email Engine.

March 17, 2017 9.1.02.002: Patch 2 for version 9.1 Service Pack 2 This patch consolidates all the Hot Fixes delivered for BMC Remedy AR System version 9.1.02 and later into a single patch release. The patch contains fixes in BMC Remedy Approval Server, BMC Remedy Developer Studio, BMC Remedy Mid Tier, BMC Remedy Migrator, and BMC Remedy Flashboards areas.
February 17, 2017 9.1.02.001: Patch 1 for version 9.1 Service Pack 2 

This patch consolidates all the Hot Fixes delivered for BMC Remedy AR System version 9.1.02 into a single patch release. The patch contains fixes in Mid Tier, Email Engine and web service areas. Improvements are also made in Server performance with Oracle database.

December 05, 2016 9.1.02: Service Pack 2 This release consolidates all the Hot Fixes delivered for BMC Remedy AR System version 9.1 and later into a service pack. This pack also includes enhancements for Hierarchical Groups and FTS. 
June 23, 2016 9.1.00.001: Patch 1 for version 9.1

This patch is a prerequisite for the Service Pack 1 of BMC Remedy IT Service Management version 9.1. This release consolidates all the HotFixes delivered for BMC Remedy AR System version 9.1 and later into a single patch. This patch also includes various performance improvements. The format of describing the component version is modified in order to have a fixed location to get the version information. Hereafter, the versioning of components is as follows:

Version Number.Service Pack.Patch.Hotfix

June 23, 2016 9.1.01: Service Pack 1 for BMC Remedy Single-Sign On

BMC Remedy Single Sign-On 9.1 Service Pack 1 introduces new authentication methods and enhanced security features. The service pack introduces the following enhancements:

  • Kerberos authentication
  • Certificate-based authentication for CAC, PIV, and Smart Cards
  • LDAP authentication with SASL
  • Security enhancements

Note

The BMC Remedy AR System Help file for BMC Remedy Single Sign-On version 9.1.01 that is provided on the product DVD in the BMC_Remedy_Action_Request_System_RSSO_9.1.01_doc.zip file does not install as expected.

To install the Help file, download the latest offline documentation from the BMC Remedy Single Sign-On product download page that is available on the BMC Support site.

December 22, 2015  9.1.00 enhancements

BMC Remedy AR System 9.1 has been enhanced with the following new features and changes:

  • Centralized configuration available for more parameters
  • Improved search relevancy for Multi-Form Search (MFS)
  • Enhancements to armonitor
  • Field encryption
  • Improved functionality for BMC Remedy Deployment Application
  • Enhancements to BMC Remedy Single Sign-On

Related topics:

Planning

 

Performance, permissions, and system requirements.

Installing

 

Information about installation and configuration of the product, migration of data, and deployment.

Upgrading

 

Upgrade process.

Troubleshooting

 

Issues resolution, logs, and contacting Support.

Using

 

Interface descriptions, using the product.

Administering

 

Information to set up user accounts, to manage and maintain the system after it is installed and configured.

Integrating

 

Integrations with other products.

Frequently asked questions

 This topic provides information that supplements the BMC Remedy AR System 9.1 documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Remedy AR System.

BMC Remedy Mid Tier

  How do I achieve mid tier scaling?

You can use the JSP servlets to make the mid tier scalable. For more information, see BMC Remedy Mid Tier scalability.

  What are the recommendations for mid tier caching?

For mid tier caching recommendations, see About Mid Tier caching.

Internet Explorer Compatibility View warning

This section provides answers to frequently asked questions about the following compatibility view warning

IE is running in Compatibility View. Please remove Mid-tier URL from either IE Compatibility View Settings or Registry location (AR WARN:9429)

  Why do I receive the warning on mid tier "IE is running in Compatibility View. Please remove Mid-tier URL from either IE Compatibility View Settings or Registry location (AR WARN:9429)"

This message indicates to the end user that the Internet Explorer has Compatibility View enabled through one of the following mechanisms:

  1. Enabled by the end user in the Internet Explorer using the Tools > Compatibility View Settings
  2. Enabled by the System Administrator, usually using a registry entry like HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\BrowserEmulation\PolicyList
  3. Enabled by the System Administrator, using the Microsoft Windows Group Policy Editor.

(This Warning might also appear as: Internet Explorer is using Compatibility View which may cause degraded user experience. Try removing Midtier URLs from the browser's Compatibility View Settings, or contact your administrator (ARWARN 9429) )

  The admin has upgraded Midtier and now the end-users are complaining about the warning. What should the admin do?

The Admin will have to find out the mechanism with which Compatibility View has been enabled and respond appropriately. This is not an error but a warning, so end-users can continue using the product while the Admin finds the best way to disable Compatibility View for mid tier. This is not a critical problem.

  What is a degraded user experience? Is the Compatibility View bad for BMC Remedy Mid Tier 8.x and later?

Compatibility View forces Internet Explorer to emulate an older, unsupported version of the browser (IE7), so that sites designed for the older version render correctly. However, such a browser configuration is not necessary for web-applications like BMC Remedy Mid Tier 8.1 and later.

The degraded experience might not always be evident, but sometimes may show up as:

  • Script errors
  • UI distortion
  • Client-side performance issues
  I am a Remedy Admin and I will require 1-2 weeks to be able to disable Compatibility View for mid tier URLs. Is there any way to suppress this alert?

Yes. The admins can choose to add arsystem.display_IE_compatibility_view_alert=false to <MidtierInstallDirectory>/WEB-INF/classes/config.properties  to turn off the alerts temporarily. However the longer this alert is suppressed, the higher the risk of client-side problems for the end-users. It might be necessary to apply the latest cumulative hotfix for mid tier before this property is usable.

  Some of our intranet applications still require us to use Compatibility View. However, I would want mid tier to not show the alert. How do I proceed?

Microsoft recommends that admins identify the applications that require Compatibility View, and add the individual URLs http://windows.microsoft.com/en-IN/internet-explorer/products/ie-9/features/compatibility-view

To achieve this, the Group Policy Editor is also expected to be usable http://msdn.microsoft.com/en-us/library/dn321457.aspx

  What are the consequences of suppressing the Warning endlessly?

The end users could run into client-related problems that require assistance from BMC Customer Support. BMC Customer Support may request Admins to disable Compatibility View for affected users. Rather than having to find solutions at this point, the admins are advised to proactively disable Compatibility View when end-users see the Warning.

PDFs

  How do I find content in the online documentation that was previously provided in PDF format?

For information about locating content in the online documentation, see Locating white papers, guides, and technical bulletins.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Remedy AR System 9.1 documentation that you might find helpful:

The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:

  • The Action Request System discussion list, ARSLIST

 

PDFs and videos

This topic describes and links to PDFs, videos and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.

When you export a custom PDF, you can select the topics to include. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.

Ready-made PDFs of this space

Videos

The following table lists topics that contain videos that supplement or replace the text-based documentation.

Note

The videos are recorded using the earlier version of BMC Remedy AR System and are valid for BMC Remedy AR System 9.1.

  

Topic Duration (in minutes) Description
Association overview 6:26

https://youtu.be/E4v0X2SimKY

This video explains how the Association Object can be used to establish relationships between entries in two BMC Remedy AR System forms to support referential integrity, cascade deletes, and archiving related entries.

Enabling FTS high availability 4:10

https://youtu.be/NyUR9BUv1Bs

This video explains how enhancements to Full Text Search including High Availability improve reliability, scalability, and performance.

Managing the Archiving process 5:38

https://youtu.be/ysVXv-3IQ58

This video  walks you through the BMC Remedy AR System Archive Manager console and describes how you can use it to manage the Archiving solution available starting with release BMC Remedy AR System 9.1.

Tools for testing the REST API 5:14

https://youtu.be/xzyDUYi7Kho

This video provides an overview to the Postman – REST Client tool.

Login information 4:23

https://youtu.be/xue9Gx-dbEA

This video provides an overview of token based authentication for every API call.

To create an entry 6:50

https://youtu.be/iM8wIEqGQq0

This video provides an example using Postman - REST Client to create an entry and retrieve an entry.

To retrieve an association 6:25

https://youtu.be/lhch-GTW51U

This video provides an example using Postman - REST Client to search for an entry.

To retrieve related entries 5:14

https://youtu.be/YCJU1tgy8kA

This video provides an example using Postman - REST Client to get related entries using associations.

Configuring the REST API 6:35

https://youtu.be/mKvQpAQ5iOo

This video provides the process to configure the Jetty web server.

Setting plugin server configuration options 1:30

https://youtu.be/AQOrwPdkU_g

This video describes the Plugin Server Configuration feature, which is used to change the logging parameters through the user interface.

Setting plugin server configuration options 3:54

https://youtu.be/NsoyDUmzOUQ

This video provides a brief demonstration of using the Plugin Server configuration feature.

Granular overlays 4:03

https://youtu.be/m_pZJ9huSdI

This video provides you an overview of granular overlays in BMC Remedy AR System.

Customizing applications using overlays and custom objects 4:26

 https://youtu.be/rD7nahqJnBY

This video provides an overview of origin, custom, and overlay objects in BMC Remedy AR System.

Using the localization toolkit to localize your applications 19:02

https://youtu.be/OC5meQbvwAc

This video explains how to localize your BMC Remedy AR System applications using the Localization Toolkit.

Viewing a Log Zipper output file with Maintenance Tool 6:17

https://youtu.be/sGwN2LAFdYw

This video describes using the Maintenance Tool to view the Log Zipper output file on a BMC Remedy AR System server.

Configuring AR System server logging 7:18

https://youtu.be/ETMuyoUn0vk

This video provides information about the concept and benefits of this feature. The video also demonstrates the method apply the logging restrictions.

Orientation 5.06

https://www.youtube.com/watch?v=vEwddbAQtoQ&feature=youtu.be

This video provides information about the concepts, features, and benefits of BMC Atrium Single Sign-On.

Configuring BMC Remedy Single Sign-On for authentication 4.43

https://www.youtube.com/watch?v=ilE_eEtwTRM&feature=youtu.be

This video provides information about the authentication and integration details of BMC Atrium Single Sign-On.

 

 

 

18 Comments

  1. Where do I find, "What's New" in ARS 9.1?

     

    TIA

    1. Hello Brian,

      Click Release notes and notices on this page to expand the tab. The details in this tab summarizes the enhancements added in this release.

      You can also find the enhancements listed on 9.1.00 enhancements topics.

      Thanks,

      Prachi

       

      1. Thank you, Prachi.

  2. Just curious...why does the pdf file header read "...BladeLogic Confidential." in the upper right hand corner for the BMC Remedy Action Request System 9.1m document?

    1. Hello Nilaja,

      The PDF is restricted only to registered customers. Hence the copyright statement.

      Thanks,

      Prachi

      1. That response didn't really address the concern. Allow me to readjust the question: Why does a Remedy Action Request System document have BladeLogic in the header. I nor any of my comrades were really concerned about the coyright statement. Clearly, that's a BMC issue.  (wink)

        It just seemed odd that the documentation reflects an entirely different product line. We found this phenomenon in other Remedy pdf documents as well. We thought, perhaps it was a copy & paste mistake or maybe even hint of a potential merge of the product lines in the future.

        Do you happen to know or should we direct the question elsewhere?

        1. Hello Nilaja,

          Apologize for a late reply to this comment. 

          The BladeLogic statement in the documentation is a legal requirement. The legal department has given this directive. The BladeLogic statement appears on the documentation of all the products of BMC Software.

           

          Regards,

          Vaijayanti

          1.  

  3. Where do I find developer guides for Remedy 9.1?

    For example, in 7.6 I used the following document: BMC Remedy Action Request System 7.6.04 Workflow Objects Guide.pdf

    Where is this located for version 9.1?

    Thank you,

    Bruce Wilson

    1. Hello Bruce,

      Starting from BMC Remedy AR System version 8.0, we provide online documentation. We no longer provide product guides.

      The content related to Workflow is documented under the Developing an application section. Here is the link to the topic - Defining workflow to automate processes.

      To find the desired content, you can also perform a search using the search box on the upper right corner of the page.

      The PDFs and videos topic also provides ready-made PDF that contains all the topics in this space. 

      Thanks,

      Prachi

       

  4. We are currently on ARS 7.5 and are looking into upgrading to 9.1.  Can someone please tell me how much will be involved to accomplish this?

    Thanks,

    Dave

    1. Hello Dave,

      BMC Customer Support team can help you with all the details. To contact Customer Support, click here.

      Thanks,

      Prachi 

      1. Hi Prachi,

        Is it true that ARS cant use REST until v9?

        Thanks,
        Dave

        1. Hello Dave,

          You are correct. The REST API was introduced in BMC Remedy AR System version 9.0.

          Thanks,

          Prachi

    2. The AMIGO program for BMC Remedy ITSM Suite is a good place to start. http://www.bmc.com/support/amigo_program_overview.html.

      You can also find the upgrade documentation for AR System at https://docs.bmc.com/docs/display/brid91/Home

  5. Hi,

    I can't see any updates on this page related RSSO 9.1 SP2 as part of yesterday(5-Dec-16)  ARS 9.1 SP2 release - Is "BMC Remedy Single Sign-On 9.1 Service Pack 2" released?

    BMC support communicated that RSSO SP2 will have authentication chaining mechanism, If RSSO 9.1 SP2 is not released yet any information when it will be released ?

    Best Regards,

    Madhu.

    1. Hello Madhu,

      RSSO 9.1 SP 2 is released. For details, see https://docs.bmc.com/docs/display/public/rsso91/Home.

      Regards,

      Anagha

       

  6.  

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