BMC Mainframe documentation is now on docs.bmc.com

We are pleased to announce that technical documentation for BMC Mainframe products is available on docs.bmc.com. Now you can save favorites, watch pages for changes, search, and comment on every page. Check out the announcement.

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For latest installation and upgrade information, see BMC Remedy ITSM 8.1 Deployment online documentation.

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This space contains information about the 8.1 release of the BMC Remedy Action Request System (BMC Remedy AR System), BMC Remedy Encryption Security, and BMC Remedy Migrator products.

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For a description of key user responsibilities, see User goals and features.

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23 Comments

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  4. FYI - The patch 001 and 002 links are set to https://docs.bmc.com/docs/display/public/ars81/Home#, not the What's New or patch pages.

    1. Hi Kelly,

      Thank you for noticing this issue.  The links should work correctly now.

      Thanks,

      Aparna

       

  5. I am unable to download a full PDF of the AR System and Atrium Core product pages. I have tried a lot of times using different browsers, networks, etc. I was able to do it for many other products (ITSM 8.1.00 for exemple), just not for those ones. I need them to attach to a customer RFP, as a proof of requirements fulfillment. How can I get help?

    Thanks,

    Andre 

    1. Hi Andre, thank you for your comment. Could you tell me the error you're getting?

      Thanks,

      Aparna

      1. No error messages. The process hangs on the progress bar screen like this:

        "Export in Progress

        Collecting pages to export. 0/0"

        Thank you,

        Andre

      2. Hi Aparma, I notice the number of pages by topic in some cases are very huge, so most probably I have to give to the system much more time to export all pages from these products. I decided to export topic by topic as a workaround. It is working!

        Thank you,

        Andre

  6. Where is "what's new" for SP1 ?

  7. Hi,

     

    This space cannot be added to the "favorite spaces" section on the dashboard.

    Could you please check?

    1. Hi Ivan, thank you for your comment. Are you getting any specific error message?

      Thanks,

      Aparna

      1. Hi,

        Bruce Cane helped me to work around this:

        "Try opening the wiki space in question and, from the tool bar across the top of the Home page, select Browse > Advanced. On the Advanced tab, look to the Navigation pane on the left side of the page. At the bottom you will see Add Space to Favourites. Click that. This method seems to be more reliable than adding it to favourites fromthe Dashboard."

         

        The above worked for me. Thanks!

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