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The following topics describe the updates, limitations and fixes available in Service Pack 5 for version 7.6.04 and direct you to the instructions for downloading and installing the service pack.


For information about issues corrected in this service pack, see Corrected issues.

Click here to create a PDF version of the Service Pack 5 release notes.


To learn about new features added to BMC Remedy Action Request (AR) System in Service Pack 5, click the following links:


The BMC Remedy AR System version 7.6.04 Service Pack 5 introduces some new features and product fortifications which are not available in the BMC Remedy AR System version 8.1, released prior to version 7.6.04 Service Pack 5. These new features will be available in Service Pack 1 for version 8.1.00. The key features include:

  • FTS High Availability & performance improvements
  • Midtier security fixes
  • New ability to obtain and monitor performance statistics
  • New Run Process Command (“Security-Filter” function)
  • RTL Support
  • Using jump keys in table fields
  • Midtier Copy to New functionality

Corrected issues

For information about the issues that are corrected in this service pack, see:

Downloading the service pack

For download instructions, see Downloading the service pack files from the EPD website.

Installing the service pack

For information about installing the service pack files from the EPD site, see:

Related topics

Known issues for Service Pack 5

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