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This topic provides information about the following enhancements and new features in this release:

Copying field information to a new request

You can copy information from the fields in an existing form to a form in New request mode in the mid tier application. The new request contains all the data from the copied request, except diary fields and attachments. If you want the same attachments, you must save each attachment to a file and then attach each to the new request.

Also, if you wanted to create a new request but filled a form in Search mode, you can copy information from the fields of the form in Search mode to a form in New request mode.

To copy information from an existing request to a new request

  1. Open an existing request.

  2. Press Ctrl+Alt+C.
    The window changes to New mode, and fields are populated as in the original request.

  3. Add or modify information in the fields for the new request.

    Note

    You cannot save a request until you add or modify data in the request.
  4. Click Save

To copy information from search mode to a new request

  1. Open a new form in Search mode.
  2. Instead of clicking New request, add information in the fields.

  3. Press Ctrl+Alt+C.
    The window changes to New mode, and fields are populated as in the Search mode.

  4. Add or modify information in the fields for the new request.
  5. Click Save.

Creating multiple log files

When the log file reaches the maximum size (specified by the Max-Log-File-Size parameter in the ar.cfg or ar.conf file), the system creates a new log file and stores the full log file as a backup (.bak) log file.

By default, the minimum number of backup log files allowed is 1, and the maximum number of backup log files allowed is 999. You can specify the maximum number of backup (.bak) log files allowed by using the Maximum Backups field on the Log Files tab of the Server Information form or the Max-Log-History parameter in the ar.cfg or ar.conf file.

New Run Process command

A new Run Process command was introduced in Service Pack 5:

SECURITY-FILTER <fieldName>

This command handles security-related issues before a string input from a user is used in any HTML element and displayed back to the user. You can use a Set Fields action to call the process and use any string field value as the input parameter, and then get the result back. For example, set a view field value as the result:

$PROCESS$ SECURITY-FILTER $Diary Field$

For more information about process commands, see Appendix C, Using Run Process and $PROCESS$ commands of the BMC Remedy AR System 7.6.04 WorkFlow Objects Guide.

Enhancements on Approval Central

The following tables on Approval Central now display 10 records at a time instead of 5:

  • Pending Approvals table
  • Approval Search results table

Right to left (RTL) support

BMC Remedy Mid Tier now provides right to left (RTL) support. The text direction of languages such as Arabic and Hebrew flows from RTL instead of the Western left to right (LTR).

Wait cursor

A wait cursor now appears in the browser while you wait for a table to load.

Using a jump key in table fields

Previously in BMC Remedy User, when you highlighted a row in a list table, you could press a character on the keyboard to jump to the next row whose text in its first column began with that character. For example, if the first row was highlighted and you pressed J, the row in which the first column displayed “John Smith” would be highlighted. This function now works in browsers.