Store administrators can configure their BMC MyIT store and add service request definitions (SRDs), which enable end users to create service request tickets that track software requests.
An SRD can be defined at the following levels:
To configure your BMC MyIT store for integration with BMC Service Request Management
- From the BMC AppZone Administration Console, click Store and MyIT.
The MyIT page appears.
- Provide the following information:
- MyIT Server Host (host name of the BMC MyIT instance connected to your BMC AppZone store)
- MyIT Server Port (port number for your BMC MyIT server)
- MyIT Authentication Type by selecting one of the following options:
- Select Username (the default authentication type) and provide the MyIT password, which is the password for the BMC MyIT service account.
- Select Token and provide the MyIT Token and MyIT Secret found in the AppZone Configuration page in BMC MyIT. For more information, see the information on configuring the MyIT connect.properties file in Configuring the AppZone integration.
- MyIT User Name (BMC MyIT service account user name required for your BMC AppZone store to make web service calls to BMC MyIT)
- (Optional) Select the MyIT Uses SSL check box to specify that your MyIT store uses the HTTPS protocol.
If you do not select the check box, your store will use the HTTP protocol by default.
- (Optional) If you have a multi-tenant setup, provide the MyIT Tenant ID. For information on finding the Tenant ID, see Configuring the AppZone integration.
- (Optional) Provide Service Request Definitions (SRDs) by name or by ID, by typing in the following lookup fields and selecting the required SRD:
- Default SRD (If no SRD is defined on a product or product level, this SRD is the default fallback.)
- Android Software SRD (default SRD for this product type)
- iOS Software SRD (default SRD for this product type)
- Android Link SRD (default SRD for this product type)
- iOS Link SRD (default SRD for this product type)
- VPP SRD (default SRD for this product type)
- Web App SRD (default SRD for this product type)
- Desktop App SRD (default SRD for this product type)
- Service SRD (default SRD for this product type)
Some examples of possible SRDs are:
- Password Reset Request
- Request New personal printer
- Request VPN access
- Request Security Token
- Request New Keyboard
- Request New Monitor
- Request Software Upgrade
If you do not specify an SRD for the product, the SRD specified in the field will be used.
To toggle between looking up SRDs by name or ID, click Enter SRDs by Name or Enter SRDs by ID.
You can click Prefill SRD Questions to map BMC AppZone data fields with SRD questions so that the request form is prefilled with known data.
(Optional) Select the Enable Catalog check box to enable store users to view the catalog from which they can request product or services.
If you do not select the check box, your store users will see only the applications that are assigned to them.
(Optional) Click Import all users from MyIT instance to perform a bulk import of all user profiles from BMC MyIT and update or create all users in the BMC AppZone user database.
This button is only visible if the MyIT server has been set.
(Optional) Click Sync applications with MyIT instance to add the BMC AppZone product profiles to the BMC MyIT database that houses social data and the data that is used for searches in the MyIT Superbox.
You must synchronize your applications with your MyIT instance for the social timelines to work and you must perform this action at least once when your store is initially enabled with BMC MyIT.
Click Update to save your store settings.
Configuring the AppZone integration