This section explains how to upgrade BMC ProactiveNet Server 9.5.xx, 9.6.xx, or Infrastructure Management Server 9.6.xx, 10.0.xx to Infrastructure Management Server 10.5 on Microsoft Windows.

To upgrade from BMC ProactiveNet versions earlier than 9.5, see Phased Infrastructure Management upgrades from earlier versions

Before you begin

Before you start the upgrade, ensure that you have performed all the tasks listed in Prerequisites for Infrastructure Management Server upgrade.

To upgrade Infrastructure Management Server on Microsoft Windows

  1. Access the installation program by using one of these methods:

  2. Extract the contents of the zipped distribution file to an appropriate directory on the computer where the BMC TrueSight Infrastructure Management Server will be installed.
  3. In the <installLocation>\Windows directory, open the TSIMServer\Disk1 folder. Double-click install.cmd.

    Important

     Ensure that you run the installer using install.cmd and not setup.exe.

  4. On the Welcome page, click Next.
  5. On the license agreement page, select I agree to the terms of the license agreement, and click Next.

  6. On the Upgrade Confirmation page, click Yes, and click Next. The upgrade routine checks the system to see that it meets the upgrade prerequisites. It also checks for a current installation of ProactiveNet Server 9.5.xx, 9.6.xx, or Infrastructure Management Server 9.6.xx, 10.0.xx. It displays any errors that it discovers. You can correct them and then return to the upgrade sequence.
  7. (When upgrading from ProactiveNet Server 9.5.xx, 9.6.xx, or Infrastructure Management Server 9.6.xx only) On the TrueSight Presentation Server Integration and Registration page, if you want to migrate Infrastructure Management data to the TrueSight Presentation Server at the time of upgrade, select Yes.

    Single or Child Server

    BMC recommends that you select Yes for a child or single server upgrade. In a large environment, after you upgrade a child or single server, you must perform the post-upgrade steps as well.

    If you encounter the registration issues on the Presentation Server, see Troubleshooting.

    Central Server

    BMC recommends that you select Yes for a central server upgrade.

    If you select No, the central server will be upgraded as the child server, and you must manually register the Infrastructure Management Server with the TrueSight Presentation Server to successfully log in to the TrueSight Infrastructure Management. For more information, see Adding and editing components.

    You can choose to migrate the TrueSight Infrastructure Management Server data to the Presentation Server using the Migration utility. For more information about this process, see Migrating the Infrastructure Management policies and user data to the Presentation Server.

    FieldDescription
    Presentation Server FQDN

    The host name or Fully Qualified Domain Name (FQDN) for the Presentation server.

    Note

    If you have imported the custom CA certificate for the associated Single Sign-On server, you must select No, manually register the Infrastructure Management Server with the Presentation Server, and run the following command on the Infrastructure Management Server to import the custom certificate:

     

    keytool -importcert -alias "<alias name>" -file "<.cert file path>" -keystore "<cacerts path>" -noprompt -storepass changeit

    For example:

    keytool -importcert -alias assoserver -file C:\clm-pun-016704.bmc.com -keystore ..\lib\security\cacerts -storepass changeit

    Presentation Server PortThe HTTPS connector port for the Tomcat Apache server. The default port is 443.
    Presentation Server UserThe user name for the Presentation server.
    Presentation Server PasswordThe password for the Presentation server.
    Atrium SSO Server FQDNThe host name or Fully Qualified Domain Name (FQDN) for the BMC Atrium SSO server.
    Atrium SSO PortUse the default number (8443), or enter a new port number.
    Atrium SSO amadmin PasswordThe password for the Atrium SSO server. The default SSO administrator name is amadmin. This name is automatically created during installation of the BMC Atrium Single Sign-On authentication system.
    Atrium SSO Tenant

    The name of the tenant defined in the BMC Atrium SSO server. The default tenant is BMCRealm. This value is case sensitive.

    Note

    When migrating the data to the Presentation Server, ensure that the Central Server and Child Server are migrated to the same tenant; otherwise, the related configurations will not be applied to these servers.

     

    Note

    When migrating the data to the Presentation Server, if you specify the valid tenant name, the Infrastructure Management policies with the GLOBAL, NO Tenant Associated, and the specified tenant name are migrated. Policies with unspecified tenants are not migrated, but exported to the exported_policies_failed_to_import folder located at the <installdirectory>/pw/pronto/lib/DataMigrator/exported_policies directory.

    You can manually import these failed policies using the migration export_policies command line utility.

  8. In the Cloud-vista enabled environment, the Configuring Infrastructure Management environment deployment information screen is displayed. Provide the following details, and click Next.

    Select any one of the following options based on your Infrastructure Management environment.

      • Single Server Environment Installation: Upgrades the Infrastructure Management Server as a standalone server.

      • Multiple Server Environment Installation: Upgrades the Infrastructure Management Server as following:

        • BMC TrueSight Infrastructure Management Central Server: Upgrades this instance as a central server.

        • BMC TrueSight Infrastructure Management Child Server: Enter the following Server Router details:

    FieldDescription
    Host Name/IP AddressFQDN name and IP address of the Central Server Router. FQDN name comprises the host name and the domain name.
    ProtocolProtocol with which to communicate to the Central Server Router. It can be either HTTP or HTTPS protocol.
    PortPort number with which to communicate to the Central Server Router. The default HTTP port number is 80, and the default HTTPS port number is 443.

  9. On the Configuring KB Migration Path page, if you have already migrated customized KB definitions to the new standard 10.5 KB, select Yes, and browse to the path of the customized KB directory.

    Important

    You must apply a re-propagate rule, which propagates all open events from the Infrastructure Management Server to the Presentation Server.

    If you select Yes, you must apply this rule before proceeding with the upgrade.

    If you select No, apply this rule after the upgrade is complete. BMC recommends that you apply this rule for all child server upgrades and a single server upgrade.

    For more information about applying the re-propagate rule, see Knowledge Article KA427335 (Support logon ID required).


    The file path should follow this hierarchy structure:
    \topLevelDirectory\mergedKB\server\etc\cellName, where \server\etc\cellName is the standard subdirectory

    Warning

    If you have KBs to migrate but have not done so, pause the upgrade process and migrate them before proceeding. See Migrating the configuration of cells.

    During the upgrade, the routine copies the KB under the \mergedKB\server\etc\cellName path and overwrites the KB in the default installationDirectory\pw\server\etc\cellName path.

  10. On the Installation Preview page, click Install.
  11. Click Next.
  12. On the Installation Summary window, select View Logs to open the installation logs, or click Done.

    Note

    After you successfully upgrade to Infrastructure Management Server, you can find the following two folders at installationDirectory\BMC Software (Microsoft Windows):

    • ProactiveNet9.5/ProactiveNet9.6/TrueSight10.0—Contains the backup files of the earlier BMC ProactiveNet or Infrastructure Management installation. You can manually delete them if you do not want them.
    • ProactiveNet/TrueSightContains the Infrastructure Management 10.5 installation files.

Note

During upgrade, the pronet.db log returns warning messages due to repetitive registration of monitors. You can ignore these warnings as they do not cause any problem to the upgrade.

Note

Review the installation logs for the mposter command warnings. If you find any such warnings, see Troubleshooting.

Related topic

Upgrading Integration Service

Upgrade issues for Infrastructure Management

Was this page helpful? Yes No Submitting... Thank you

2 Comments

  1. The TSIM upgrade is missing the step of updating the files for the Integration Service and the Administrator Console (unless I have missed it).

    Looking at the documentation for the Admin Console: Downloading Infrastructure Management administrator console software it has you download the thick client but if you don't update it, you will be downloading the old client.

     

    Looking at the documentation for the Integration Service: Upgrading Integration Service on Microsoft Windows which then links to here: Downloading and installing additional instances of the Integration Service it has you access the same link as the Admin Console.  The same problem exists though: There aren't steps to update those file downloads.

    But, there is also a shortcoming that I am opening a ticket for: Those same files aren't updated on the Presentation Server (and there is no link for them).

     

    Here are the steps to update the Admin Console Files:

    1. Navigate to: OS Specific directory in: <tsim_install_dir>\pw\pronto\web\html\download and rename the Admin.zip to: Admin_10.1.zip.  This is in case you need an older version.
      1. Repeat for the other OS directories. 
    2. Open the downloaded TSIM installation folder and navigate to: <tsim_downloaded_install_folder>\ TSIMAdmin\.
      1. Copy the Admin.zip OS Specific file to the above TSIM OS Specific directory of your server.
      2. Repeat for the other OS directories.

    Here are the steps to update the Integration Service Files:

    1. Navigate to: OS Specific directory in: <tsim_install_dir>\pw\pronto\web\html\download and rename the TSIMAgent.zip to: TSIMAgent_10.1.zip.  This is in case you need an older version for the integration service. 
      1. Repeat for the other OS directories. 
    2. Open the downloaded TSIM installation folder and navigate to: <tsim_downloaded_install_folder>\ TSIMAgent\.
      1. Copy the TSIMAgent.zip OS Specific file to the above TSIM OS Specific directory of your server.
      2. Repeat for the other OS directories.

     

© Copyright 2013-2016 BMC Software, Inc.
© Copyright 2013-2016 BladeLogic, Inc.
Legal notices