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Supported databases

Infrastructure Management runs on the following databases:

  • SAP SQL Anywhere 16  (embedded with the BMC TrueSight Infrastructure Management Server)


    EBF version

    Microsoft Windows16.0.0.1915


  • Oracle versions (Oracle needs to be installed separately):
    •,, - Standard and Enterprise editions
    •, - Standard and Enterprise editions

For more information, see Tuning the Infrastructure Management database for performance.

Web consoles system requirements

The following table lists the installation requirements of the operator console.



Supported resolution


Supported browsers

  • Microsoft Internet Explorer version 11
  • Mozilla Firefox versions 20 and later
  • Google Chrome versions 25 and later
  • Safari 6.x on Mac OS version 10.x (also called OS X)

Adobe Flash Player

  • Version 10.0.x or later (for the operator console)
  • Version 1.5 or later
  • Latest JRE version

To log on to the operator console faster on Windows computers, perform the following steps:

  1. Access the Control Panel and navigate to the Network and Sharing Center > Change adapter settings > Properties > Internet Protocol Version 4 (TCP/IPv4) > Properties > Advanced option.
  2. On the Advanced TCP/IP Settings window, select the WINS tab.
  3. Ensure that the NetBIOS setting is set to Disable NetBIOS over TCP/IP.


BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

BMC products should work fine with minor updates to these supported operating systems. For assistance, contact BMC Customer Support.

Related topics

TrueSight console browser requirements and compatibility

Hardware requirements to support small, medium, and large environments

Tuning the Infrastructure Management database for performance