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The BMC TrueSight Operations Management solution can comprise several components. The following diagram provides an overview of the communication paths among the core Operations Management components. For more detailed descriptions about the architectural diagrams, see BMC TrueSight Operations Management architecture.

This topic addresses the ways in which sensitive data and user information are secured among the Operations Management components. 

User authentication and authorization

The BMC TrueSight Operations Management system uses BMC Atrium Single Sign-On to authenticate and manage users and user groups. BMC Atrium Single Sign-On supports authentication with traditional systems, such as Active Directory or other LDAP systems, and supports integration into existing single sign-on systems.

Following system installation and configuration, users access the TrueSight console  from the TrueSight Presentation Server.   Role-based access  to the Operations Management components is then managed by  authorization profiles , which are maintained by the Solution Administrator.  Users cannot directly access any of the components.

Upgrading from ProactiveNet or TrueSight Infrastructure Management 9.6?

If you did not use BMC Atrium Single Sign-On to manage users, you must install it and the TrueSight Presentation Server before you can upgrade the Infrastructure Management servers (or ProactiveNet servers). During the upgrade, you can choose from the following user migration options:

  • Migrate the users for each ProactiveNet server to a separate tenant (Single Sign-On realm).
  • Migrate all users to the default BmcRealm tenant.

Both of these options automatically import users and user groups into BMC Atrium Single Sign-On and configuration and PATROL Agent blackout policies and import roles into the TrueSight Presentation Server. For details about how to prepare to migrate this data, see Migrating the Infrastructure Management policies and user data to the Presentation Server.

Security resources

BMC Atrium Single Sign-On

BMC Atrium Single Sign-On 9.0 documentation

Setting up LDAP or Active Directory users in Atrium Single Sign-On

Role-based user access overviews

TrueSight Infrastructure Management security

Security planning for Infrastructure Management


Security standards

BMC TrueSight Operations Management supports the following security standards.



HTTPS protocolTrueSight Presentation Server

Applicable when the App Visibility server sends events to the TrueSight Infrastructure Management component.

Uses packaged self-signed certificate, which exists on the TrueSight Presentation Server and App Visibility server.

To replace the self-signed certificates with signed certificates, see  Changing security certificates in App Visibility components .

App Visibility server
TrueSight Infrastructure Impact Client API App Visibility server

Applicable when the App Visibility server sends events to the TrueSight Infrastructure Management component.

MultipleTrueSight Infrastructure ManagementFor details, see Security planning in the TrueSight Infrastructure Management documentation.
BMC Atrium Single Sign-OnTrueSight Presentation Server

Applicable when users log on to the TrueSight Presentation Server and launch TrueSight Infrastructure Management from the TrueSight console.

To review the security standards used in the BMC Atrium Single Sign-On product, see Key concepts in the documentation.

Location of security certificates and Java KeyStore files

  • Location of the keystore files for for App Visibility component on the Presentation Server
    • Windows
      • %TRUESIGHTPSERVER_HOME%\truesightpserver\conf\secure\adopskeystore.jks
      • %TRUESIGHTPSERVER_HOME%\truesightpserver\conf\secure\adopstruststore.jks
    • Linux
      • $TRUESIGHTPSERVER_HOME/truesightpserver/conf/secure/adopskeystore.jks
      • $TRUESIGHTPSERVER_HOME/truesightpserver/conf/secure/adopstruststore.jks
    • Configuration file: tspsInstallationDirectory/conf/appVisCertificates.xml
  • Location of keystore file that secures communication between clients (browser) and the TrueSight Presentation Server
    • Windows
    • Linux

Security certificates on App Visibility server components and App Visibility agents

The following table lists the file paths and file names of the properties files for the App Visibility server components. By default, the keystore and truststore files are located in the installationDirectory/component/security directory. In the properties files, you must provide a relative path to the keystore and truststore files in the security directory.

App Visibility server security files and parameters

Properties fileParameter*




* Use a forward slash (/) for file paths, even on Windows systems.

Security certificates on Synthetic TEA Agents

You can use custom certificates for the BMC Synthetic Transaction Execution Adapter (TEA) Agents for authentication with App Visibility Manager. You can update certificates before installing your TEA Agents, or you can update certificates on TEA Agents that are already installed. The TEA Agent installation files include a tool to help replace the certificates. For more information, see Changing security certificates on Synthetic TEA Agents .

Data security

The App Visibility portal and App Visibility collector each include an App Visibility database, which is a PostgreSQL database that uses trust authentication. This authentication assumes that anyone who can access the App Visibility portal or collector computers is authorized to access the database.

For more information about maintaining App Visibility data security, see Changing the App Visibility database password .

Open ports

For a complete list of ports used by the TrueSight Operations Management solution, see Network ports.

Related topics

Importing a keystore file or replacing the certificate for the App Visibility proxy

System requirements for Presentation Server

Access control for administrators of service providers

Access control for SaaS administrators