You can use this procedure to install the Real End User Experience Monitoring Software Edition upgrade with the installation wizard, or you can perform a silent upgrade.

The following topics are included:

Before you begin

Before you start the installation process, confirm the following:

  • You must have an earlier Real User Analyzer or Collector Software Edition version installed on the system.

To upgrade Real End User Experience Monitoring Software Edition

On the system where you want to install the software edition, complete the following procedure.

  1. As a user with root privileges, navigate to Disk1 in the directory where you extracted the .tgz file and run ./setup.bin.
  2. On the Welcome page, click Next.
  3. On the End User License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and click Next
    If you do not agree to the terms of the license agreement, the installation process will not continue.
  4. The installation utility automatically detects the components on the system, and will indicate which components will be upgraded. Click Next.
  5. If the Real User Analyzer is detected as an installed component, you must enter the company's name as part of the activation key information. The company name must match the name that is in the activation key file you received from BMC Customer Support. If you do not have an activation key file, contact BMC Customer Support
  6. Click Browse and select the activation key file's location and then click Next.
  7. Check that the installation details are correct and click Install.
  8. Click Done to exit the installation wizard.

A log file is available at the location specified in the Installation Summary page.

Note

You can view the Real User Analyzer and Collector installation euem_install_log.txt log file in the /tmp folder.


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