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This section contains information to help you tune your Presentation Server environment.

The information is at the server level. If your deployment use case involves more than one server, this information applies separately to each server.

The following tables provides tuning guidelines for a Presentation Server that performs both data collection and event management.

Presentation Server tuning parameters

TrueSight Process name

Parameter name

File name


Environment recommended value

    POC or DemoMediumLarge
Core processvm.args.system.2<TSHOME>/conf/services/csr.confTrueSight core Java process4 GB (Xmx4g)12 GB (Xmx12g)20 GB (Xmx20g)
Index servervm.args.system.3<TSHOME>/conf/services/idxsrv.confIndex server process for Elasticsearch2 GB (Xmx2g)6 GB (Xmx6g)6 GB (Xmx6g)

Optimize the event synchronization

If you are on a large environment and if you encounter slightly slower response times due to the large number of events being synchronized, perform the following steps:

  1. From a command prompt, go to the <installation directory>\truesightpserver\bin directory.
  2. Run the following commands to set the eventSchedulePeriod property:
    tssh properties set eventSchedulePeriod 12000
    tssh server stop
    tssh server start
    The Presentation Server service is restarted to apply the new setting.


On Linux computers, add & at the end of the tssh server start and tssh server stop commands so that the process runs in the background and you can continue to use the shell.

Disable on-access virus scanners

If your environment has an on-access virus scanner enabled, the startup and access time of the Presentation Server might increase.

Exclude the Presentation Server installation directory from the on-access virus scanner. The following instructions are for McAfee On-Access Scan. If you are using a different product, consult the product's documentation for additional information.

  1. Access the McAfee On-Access Scan properties.
  2. On the left pane, select Low-Risk Processes.
  3. On the Processes tab, select Add and browse to the installedDirectory\truesightpserver\modules\pgsql\bin folder to select postgres.exe.
    postgres.exe is the executable file for the PostgreSQL database.
  4. On the Exclusions tab, select Exclusions and then Add.
  5. Browse and select the Presentation Server installation directory. For example, C:\Program Files\BMC Software\TrueSightPServer. Select the Also exclude subfolders checkbox.
  6. Select OK to exclude the installation directory from being scanned by McAfee On-Access Scan.

Related topics

Sizing the Presentation Server for Infrastructure Management data collection

System requirements for Presentation Server

Performance benchmarks and tuning for Infrastructure Management



  1. On TSPS 10.7 fix pack 1 the vm.args.system.3 does not seems to match this documentation