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The Triage and Remediation runbook solution automates the process for applying triage and remediation actions on high-volume events in the data center. In addition, the solution leverages BMC Atrium Orchestrator to link the BMC Remedy ITSM change and incident management applications with the Infrastructure Management's event processing capability. 

Following installation of the TrueSight Infrastructure Management product, complete the installation tasks listed in this topic. 

Related topics

Triage and Remediation solution product requirements

Configuring the Triage and Remediation solution

Triage and Remediation

Before you begin

Before downloading and installing the components that compose the Triage and Remediation solution, ensure that you possess the License entitlements for Triage and Remediation , the TrueSight Operations Management Add-On that entitles you to use the products that enable the solution. The Triage and Remediation license add-on entitles you to download and install the following BMC Atrium Orchestrator component products:

  • One configuration distribution peer (CDP)
  • One activity peer (AP) for high-availability (HA) support
  • BMC Atrium Orchestrator Application Adapters for BMC applications
  • Three BMC Atrium Orchestrator Development Studio licenses for workflow development
  • Five BMC Atrium Orchestrator Operator Control Panel licenses for workflow scheduling and management

You may use these BMC Atrium Orchestrator component products only within the context of the license add-ons that you have purchased. Using more license capacity for BMC Atrium Orchestrator component products than that listed is prohibited. Third-party BMC Atrium Orchestrator Application Adapters are licensed separately. 

When you purchase the Triage and Remediation License Add-On, you receive the license rights to the BMC Atrium Orchestrator Runbooks-Triage and Remediation and the rights to the unrestricted use of the following three BMC Atrium Orchestrator Base Adapters:

  • SSH
  • Telnet
  • Windows command line

Installation checklist for Triage and Remediation solution

Task

See

Review prerequisites for the Triage and Remediation Solution

Triage and Remediation solution product requirements

Install the BMC Atrium Orchestrator platform components

Installing the BMC Atrium Orchestrator platform

Download and run the BMC Atrium Orchestrator Content Installer

Installing the BMC Atrium Orchestrator components for the solution

Create the BMC Remedy IT Service Management logon acountCreating BMC Remedy ITSM logon account ID

Where to go from here

Following installation of the Triage and Remediation solution, refer to  Integrating with BMC Atrium Orchestrator to enable Triage and Remediation workflow , which describes how to configure and use the solution.