If you are integrating Infrastructure Management with Atrium CMDB, you must Atrium CMDB.and components before you configure the TrueSight Infrastructure Management Server to integrate with the
When you install the BMC CMDB Extensions, the following BMC software is installed:
Install BMC CMDB Extensions on the same computer where Atrium CMDB is installed. In a server group environment, install BMC CMDB Extensions on all the servers in the server group. In the primary node, install the binaries and the workflow; in all other nodes, install only the binaries. Ensure that all servers are added to the group list. For more information about the server group environment, see the online documentation of BMC Remedy Action Request System.
See System requirements and product compatibility for Infrastructure Management for the minimum supported configuration requirements, and supported versions.
This topic provides the following information about installing BMC CMDB Extensions:
Ensure that you increase the
Server-Plugin-Default-Timeout to 600 seconds and enable unqualified search in the Server Information page of AR Server.
Ensure that you have installed the following applications on the Remedy Action Request System server:
On the BMC Remedy AR System Server/Atrium CMDB User Inputs page, provide the following details, and click Next.
AR System Server Administrator Name
AR System Server Administrator Password
Administrator credentials to access Remedy Action Request System
AR System Server TCP Port
Port number of the server on which Remedy Action Request System is running. If the server is using a portmapper, then the default port number is 0.
AR System Server Name Alias
Host name of Remedy Action Request System or Atrium CMDB
On the CMDB User permissions information page, to use iBRSD, select the Deploy SDIG Workflow check box to enable the integration workflows.
On the Notification Service Plugin User Inputs page, enter the port number on which the Notification Service is listening for incoming connections of clients (for example, Publishing Server) that subscribe for notifications. The default port number is 1840.
This port is different from the AR Server port. Configure your firewall to allow this port so that Publishing Server can connect to it.
Apply executable rights to all the installation files by running the following command:
chmod -R 755 installationDirectoryFolderName
installationDirectoryFolderName is the name of the folder that contains all the installation files.
chmod -R 755 Disk1
When integrating with an Action Request Server Group, you must install the BMC CMDB Extensionson: