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    You obtain the installation files for the TrueSight Operations Management solution from the BMC Electronic Product Distribution (EPD) site. To understand which files you are entitled to download, see License entitlements. This topic contains the following sections:

    Related topics

    Installing the Presentation Server

    Installing Infrastructure Management components

    Installing App Visibility Manager components

    Installing a BMC Synthetic Transaction Execution Adapter Agent

    Installing the BMC Real End User Experience Monitoring Software Edition

    Installing The Atrium Single Sign-On server

    TrueSight Operations Management component products

    TrueSight Operations Management includes the TrueSight Presentation Server and one or more of the following component installations:

    • TrueSight App Visibility Manager components, which consists of the following components:
      • TrueSight App Visibility Manager Server
      • TrueSight App Visibility Agents:
        • App Visibility agent for Java
        • App Visibility agent for .NET
      • BMC Synthetic Transaction Execution Adapter Agent
      • BMC Real User Experience Monitoring
    • TrueSight Infrastructure Management

    Before installing the TrueSight Presentation Server, you must first install Atrium Single Sign-On, and you can access the installation files for this product from this page.

    If you are installing the product for the first time, you do not need to apply service packs or patches before you begin using the product. When new service packs and patches are released for the Operations Management program, you will perform an upgrade of the product to apply the latest changes. To install the product for the first time or apply product updates, select the Product Patches tab and download the latest service pack or patch. You can find the latest information about service packs and patches under Release notes and notices.

    The following table provides the links to the page in the EPD website that contains the installation files. From the EPD page you can select and download the installation files for your component and platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

    LinkDescription
    Atrium Single Sign On patches

    EPD page that contains the patch installation files

    BMC recommends that you install the latest patch version, which provides a full installation of the product.

    TrueSight Presentation Server

    EPD contains the following files:

    • Product files for all platforms
    • License information files
    • Third Party Open Source Software - 480208

    Select an option from the Platform list to view the files for a specific platform.

    TrueSight Infrastructure Management EPD contains the following files:
    • Product files for all platforms
    • License information files
    • Third Party Open Source Software - 480208

    Select an option from the Platform list to view the files for a specific platform.

    TrueSight App Visibility Manager

    EPD contains the following files:

    • Product files for all platforms
    • TrueSight Presentation Server files for all platforms
    • Third Party Open Source Software - 480208

    Select an option from the Platform list to view the files for a specific platform.

    TrueSight App Visibility Agents

    EPD contains the following files:

    • TrueSight App Visibility Agent Version 10.5.00 for .NET
    • TrueSight App Visibility Agent Version 10.5.00 for Java for all platforms

    TrueSight Synthetic Monitor with Borland Silk Performer

    EPD contains the following files:

    • Installation files for TrueSight Synthetic Monitor with Borland Silk Performer 10.5 for Windows installations
    • Offline documentation files for TrueSight Synthetic Monitor with Borland Silk Performer 10.5 for Windows installations
    • Installation files for Synthetic Transaction Execution Adapter Version 10.5.00 for Windows installations
    • Installation files for Silk TrueLog Explorer 16.5.00 for Windows installations
    • Installation files for Silk Performer Execution Module 16.6.00 for Windows installations
    • Properties file for silent installation of Silk Performer Execution Module 16.6.00 for Windows installations
    • Third Party Open Source Software - 480208
    • License Information for Borland Silk Performer Synthetic Transaction Monitoring Version 10.5.00

    BMC Real End User Experience Monitoring Software Edition

     

    EPD contains the following files:

    • Configuration Pack for Mobile Version 14.0.00
    • Real User Cloud Probe Version 10.5.00 for all platforms
    • Real User Server Version 10.5.00 for Linux installations

    List of installation files

    The download files on EPD contain the files listed in the following sections:

    TrueSight Presentation Server

     Expand to see Presentation Server installation files.

    EPD (e-item) namePlatformProduct file nameDescription
    Product files
    TrueSight Presentation Server Version 10.5.00 for WindowsMicrosoft WindowsBMC_TrueSight_Presentation_Server
    _10.5_Windows.zip
    Installation files for BMC TrueSight Presentation Server 10.5 for Windows installations
    TrueSight Presentation Server Version 10.5.00 for LinuxLinuxBMC_TrueSight_Presentation_Server
    _10.5_Linux.tar.gz
    Installation files for BMC TrueSight Presentation Server 10.5 for Linux installations
    Third party software file
    Third Party Open Source Software - 480208All platformsThirdParty_Softwares_DRTSO.10.5.zipCompressed archive of third party open source software files
    License information files
    License Information for TrueSight Presentation Server Version 10.5.00All PlatformsEPODNOPRODUCTLICENSEKEYREQUIRED.docDocument listing the license key requirements for BMC TrueSight Presentation Server 10.5.00. (Applicable to all supported platforms)

    TrueSight Infrastructure Management

     

     Expand to see Infrastructure Management installation files.

    EPD (e-item) namePlatformProduct file nameDescription
    Product files   

    TrueSight Infrastructure Management Version 10.5.00 - Core Components

    Microsoft Windows

    BMC_TrueSight_Infra_Mgmt_10.5
    _CoreComponents_Windows_July.zip

    Installation files for TrueSight Infrastructure Management 10.5 for Windows installations

    TrueSight Infrastructure Management Version 10.5.00 - Core Components

    Linux

    BMC_TrueSight_Infra_Mgmt_10.5
    _CoreComponents_Linux_July.tar.gz

    Installation files for TrueSight Infrastructure Management 10.5 for Linux installations
    Supplementary product files    
    TrueSight Infrastructure Management Version 10.5.00 - Extensions for Atrium CMDBMicrosoft Windows/NTBMC_TrueSight_Infra_Mgmt_10.5
    _ExtensionsForAtriumCMDB_Windows.zip
    Installation files for BMC CMDB Extensions 10.5 for Windows installations
    TrueSight Infrastructure Management Version 10.5.00 - Extensions for Atrium CMDBLinuxBMC_TrueSight_Infra_Mgmt_10.5
    _ExtensionsForAtriumCMDB_Linux.tar.gz
    Installation files for BMC CMDB Extensions 10.5 for Linux installations
    TrueSight Infrastructure Management Version 10.5.00 - Extensions for Atrium CMDBSolarisBMC_TrueSight_Infra_Mgmt_10.5
    _ExtensionsForAtriumCMDB_Solaris.tar.gz
    Installation files for BMC CMDB Extensions 10.5 for Solaris installations
    TrueSight Infrastructure Management SNMP Adapter Configuration Manager Version 10.5.00Microsoft Windows/NTBMC_TrueSight_10.5
    _SNMP_Adapter_Config_Mgr_Windows.zip
    Installation files for SNMP Adapter Configuration Manager 10.5 for Windows installations
    TrueSight Infrastructure Management SNMP Adapter Configuration Manager Version 10.5.00LinuxBMC_TrueSight_10.5
    _SNMP_Adapter_Config_Mgr_Linux.tar.gz
    Installation files for SNMP Adapter Configuration Manager 10.5 for Linux installations
    TrueSight Infrastructure Management SNMP Adapter Configuration Manager Version 10.5.00SolarisBMC_TrueSight_10.5
    _SNMP_Adapter_Config_Mgr_Solaris.tar.gz
    Installation files for SNMP Adapter Configuration Manager 10.5 for Solaris installations
    PATROL Installation Utility Version 10.5.00  - Windows OnlyMicrosoft Windows/NT

    ins_WINDOWS_10500.zip

    Installation files for PATROL Installation Utility 10.5 for Windows installations
    PATROL Installation Utility Version 10.5.00 - All UNIX/LINUXAll Platforms

    ins_ALL_10500.tar

    Installation files for PATROL Installation Utility 10.5 for all platform installations
    PATROL Installation Utility Version 10.5.00 - All UNIX/LINUXAIX

    ins_AIX_10500.tar

    Installation files for PATROL Installation Utility 10.5 for AIX installations
    PATROL Installation Utility Version 10.5.00 - All UNIX/LINUXHP-UXins_HP_10500.tarInstallation files for PATROL Installation Utility 10.5 for HP-UX installations
    PATROL Installation Utility Version 10.5.00 - All UNIX/LINUXLinuxins_LINUX_10500.tarInstallation files for PATROL Installation Utility 10.5 for Linux installations
    PATROL Installation Utility Version 10.5.00 - All UNIX/LINUXSolaris x86-64ins_SOLARIS_10500.tarInstallation files for PATROL Installation Utility 10.5 for Solaris x86-64 installations
    PATROL Installation Utility Version 10.5.00 - All UNIX/LINUXsolaris SPARCins_LINUX_10500.tarInstallation files for PATROL Installation Utility 10.5 for Solaris SPARC installations
    TrueSight Infrastructure Management Base Monitoring Installation Repository Version 10.5.00 - June 2016

    All Platforms

    BMC_TrueSight_10.5_Base_Repository_06-2016.zip

    Truesight Infrastructure Management Base Monitoring Installation Repository
    TrueSight Infrastructure Management Extended Monitoring Installation Repository Version 10.5.00 - June 2016All Platforms

    BMC_TrueSight_10.5_Extended_Repository_06-2016.zip

    Truesight Infrastructure Management Extended Monitoring Installation Repository
    Third party software file
    Third Party Open Source Software - 480208All platformsThirdParty_Softwares_DRTSO.10.5.zipCompressed archive of third party open source software files
    License information files

    License Information for TrueSight Infrastructure Management Version 10.5.00

    All platforms

    EPD_Temp_TrueSight_v10_5.zip

    Document listing the license key requirements for TrueSight Infrastructure Management 10.5.00. (Applicable to all supported platforms)
    License Information for PATROL Installation Utility Version 10.0.03All platformsEPODNOPRODUCTLICENSEKEYREQUIRED.docDocument listing the license key requirements for PATROL Installation Utility 10.0.03. (Applicable to all supported platforms)

    TrueSight App Visibility Manager

     Expand to see App Visibility Manager installation files.

    EPD (e-Item) name

    Platform

    Product file name

    Description
    Product files
    BMC TrueSight App Visibility Manager Server Version 10.5.00 for WindowsMicrosoft Windowsad_server_win_10.5.00.zipInstallation files for BMC TrueSight  App Visibility Server 10.5 for Windows installations
    BMC TrueSight App Visibility Manager Server Version 10.5.00 for LinuxLinux ad_server_unix_10.5.00.tar.gz  Installation files for BMC TrueSight App Visibility Server 10.5 for Linux installations

    BMC TrueSight App Visibility Agent Version 10.5.00 for .NET

    Microsoft Windowsad_dot_net_agent_10.5.00.zip Installation files for BMC TrueSight  App Visibility Agent for .NET 10.5 for Windows installations

    BMC TrueSight App Visibility Agent Version 10.5.00 for Java

    Linux ad_java_agent_unix_10.5.00.tar.gz
    Installation files for BMC TrueSight App Visibility Agent for Java 10.5 for Linux installations

    BMC TrueSight App Visibility Agent Version 10.5.00 for Java

    Microsoft Window
    ad_java_agent_win_10.5.00.zip Installation files for BMC TrueSight App Visibility Agent for Java 10.5 for Windows installations
    Third party software files
    Third Party Open Source Software - 480208All platformsThirdParty_Softwares_DRTSO.10.5.zipCompressed archive of third party open source software files
    License information files
    License Information for BMC TrueSight App Visibility Manager Server Version 10.5.00All PlatformsEPODNOPRODUCTLICENSEKEYREQUIRED.docDocument listing the license key requirements for BMC TrueSight App Visibility Manager Server 10.5.00. (Applicable to all supported platforms)
    License Information for BMC TrueSight App Visibility Agent Version 10.5.00All PlatformsEPODNOPRODUCTLICENSEKEYREQUIRED.docDocument listing the license key requirements for BMC TrueSight App Visibility Agent 10.5.00. (Applicable to all supported platforms)

    BMC TrueSight Synthetic Monitor with Borland Silk Performer

     Expand to see Synthetic Monitor installation files.

    EPD (e-Item) name

    Platform

    Product file name

    Description
    Product files

    Borland Silk Performer Synthetic Transaction Monitoring Version 16.5.00 for BMC Software

    Microsoft Windows

    SPSTMforBMC165-6816.exe

    Installation files for BMC TrueSight BMC TrueSight Synthetic Monitor with Borland Silk Performer 10.5 for Windows installations

    Offline Documentation - Borland Silk Performer Synthetic Transaction Monitoring Version 16.5.00 for BMC Software

    Microsoft Windows  

    Documentation.zip

    Offline documentation files for BMC TrueSight  BMC TrueSight Synthetic Monitor with Borland Silk Performer 10.5 for Windows installations

    BMC Synthetic Transaction Execution Adapter Version 10.5.00

    Microsoft Windows

    TEA-Agent_92.zip

    Installation files for Synthetic Transaction Execution Adapter Version 10.5.00 for Windows installations

    Silk TrueLog Explorer 16.5.00

    Microsoft Windows

    truelogexplorer165-6816.exe

    Installation files for Silk TrueLog Explorer 16.5.00 for Windows installations

    Silk Performer Execution Module Version 16.5.00

    Microsoft Windows

    sp-sdk-exec-module-setup.exe

    Installation files for Silk Performer Execution Module 16.6.00 for Windows installations
    Silk Performer Execution Module - Silent Install Properties Version 16.5.00Microsoft Windowssilent.sdk.propertiesProperties file for silent installation of Silk Performer Execution Module 16.6.00 for Windows installations
    Third party software file
    Third Party Open Source Software - 480208All Platforms ThirdParty_Softwares_DRTSO.10.5.zip Compressed archive of third party open source software files
    License information files

    License Information for Borland Silk Performer Synthetic Transaction Monitoring Version 10.5.00

    All Platforms

    EPODNOPRODUCTLICENSEKEYREQUIRED.doc

    Document listing the license key requirements for BMC TrueSight Synthetic Monitor with Borland Silk Performer 10.5.00. (Applicable to all supported platforms)

    Note

    Silk Performer and and Silk TrueLog software downloads are not the same version as in BMC TrueSight Operations Management version 10.1.00. These downloads have additional hotfixes included.

    BMC TrueSight Real End User Experience Monitoring

     Expand to see Real End User Experience Monitoring installation files.

    EPD (e-Item) name

    Platform

    Product file name

    Description
    Product files
    BMC Real End User Experience Monitoring Software Edition 10.5.00LinuxEUEM_Server_10.5.00.314.tar.gzInstallation files for BMC TrueSight Real End User Experience Monitoring 10.5 for Linux installations
    Real User Cloud Probe Version 10.5.00Microsoft Windowscp_installer_windows_24-0-9.zipInstallation files for Real User Cloud Probe 10.5 for Windows installations
    Real User Cloud Probe Version 10.5.00Linuxcp_installer_linux_24-0-9.tgzInstallation files for Real User Cloud Probe 10.5 for Linux installations
    Config Pack for Mobile Version 10.5.00All PlatformsMobile-configuration-pack.zipConfiguration pack that provides a dashboard to monitor metrics for mobile and non-mobile traffic
    License information files

    License Information for BMC Real End User Experience Monitoring   Version 10.5.00

    All PlatformsEPD_BMCTrueSight_Coradiant.docDocument listing the license key requirements for BMC TrueSight Real End User Experience Monitoring 10.5.00. (Applicable to all supported platforms)


    Where to go from here

    Carefully review the system requirements for your platform and other tasks necessary for setting up the installation environment . You must perform these tasks before you launch the installation program.

    3 Comments

    1. Hello , 

      why there is no BMC TrueSight Real End User Experience Monitoring download file for windows  platform? 

       

    2. The EPD Link for AppVis Manager is incorrect.  Actually is a duplicate of the EPD link for AppVis Agent

      1. I've corrected the link. Refresh the page in your browser and try again. 

        Thanks for letting us know, Bert!