Page tree
Skip to end of metadata
Go to start of metadata

This topic provides information that you need to download the TrueSight Operations Management 10.5 Fix Pack 1.

Before you install the Fix Pack, you must have previously installed the base version of the product. The following table lists the TrueSight Operations Management Fix Pack 1 file names that you need to download.

File name
Description
TrueSight Presentation Server Version 10.5.00 - Fix Pack 1

Installation files for the TrueSight Presentation Server

TrueSight Infrastructure Management Version 10.5.00 - Core Components - Fix Pack 1

Installation files for the TrueSight Infrastructure Management components

TrueSight Infrastructure Management Version 10.5.00 - Extensions for Atrium CMDB - Fix Pack 1Installation files for BMC CMDB Extensions
TrueSight App Visibility Server Version 10.5.00 - Fix Pack 1Fix pack files for TrueSight App Visibility

TrueSight Synthetic Monitor with Borland Silk Performer 10.5.00 - Fix Pack 1

Fix pack files for TrueSight Synthetic Monitor
PATROL for Application Management Version 10.5 - Fix Pack 1Fix pack files for PATROL for Application Management

To download the installation files

Step 1: Prepare to download the installation files

Create a directory in which to place the downloaded files. 

Note

On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image must not be in a directory deeper than two levels into the directory structure.

Step 2: Access the EPD to download the installation files
  1. Go to http://www.bmc.com/support/support-central.html and select Product Downloads.
  2. At the logon prompt, enter your user ID and password, and click Submit.
  3. On the Export Compliance and Access Terms page, provide the required information, accept the terms of the agreements, and click Continue.
  4. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, according to the EPD site help; otherwise, skip to step 5.
  5. Verify that the correct profile is displayed for your download purpose, or use the Profile list to select a different profile.
Step 3: Download the Fix Pack files for the Presentation Server
  1. In the Filter Products text box under Products, type TrueSight Presentation Server and press Enter, or click Go.
    For information about the license entitlements and component products related to BMC TrueSight Infrastructure Management, see BMC TrueSight Operations Management 10.5 License Entitlements
  2. From the list of products displayed on the right side, click the appropriate product license.
  3. In the pop-up window, select 10.5.00 as the Version (default selection is the latest GA version), the Platform (if applicable), and click Go.
  4. Click the appropriate tab, and select the check boxes next to the files and documents that you want to download:
    1. Products—Displays the product files and supplementary related files available for download.

    2. Patches—Displays the patch and fix pack files available for download.
    3. License Information—Displays the files related to licenses.
    4. Documentation—Displays the Online Technical Documentation links and the offline zip files of the documentation available for download.

    Note

    You cannot select files across the tabs. When you click another tab, current selections are cleared. 

  5. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
  6. Click the << Back to Product List link or the X symbol that is displayed to the top-right of the pop-up window to go back to the product listing page.
Step 4: Download the Fix Pack files for Infrastructure Management
  1. In the Filter Products text box under Products, type TrueSight Infrastructure Management and press Enter, or click Go.
    For information about the license entitlements and component products related to BMC TrueSight Infrastructure Management, see BMC TrueSight Operations Management 10.5 License Entitlements
  2. From the list of products displayed on the right side, click the appropriate product license.
  3. In the pop-up window, select 10.5.00 as the Version (default selection is the latest GA version), the Platform (if applicable), and click Go.
  4. Click the appropriate tab, and select the check boxes next to the files and documents that you want to download:
    1. Products—Displays the product files and supplementary related files available for download.

    2. Patches—Displays the patch and fix pack files available for download.
    3. License Information—Displays the files related to licenses.
    4. Documentation—Displays the Online Technical Documentation links and the offline zip files of the documentation available for download.

    Note

    You cannot select files across the tabs. When you click another tab, current selections are cleared. 

  5. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
  6. To go back to the product listing page to download other product files, or to logout from EPD, click the << Back to Product List link or the X symbol that is displayed to the top-right of the pop-up window.
Step 5: Download the Fix Pack files for App Visibility
  1. In the Filter Products text box under Products, type TrueSight App Visibility Manager and press Enter, or click Go.
    For information about the license entitlements and component products related to BMC TrueSight Infrastructure Management, see BMC TrueSight Operations Management 10.5 License Entitlements
  2. From the list of products displayed on the right side, click the appropriate product license.
  3. In the pop-up window, select 10.5.00 as the Version (default selection is the latest GA version), the Platform (if applicable), and click Go.
  4. Click the appropriate tab, and select the check boxes next to the files and documents that you want to download:
    1. Products—Displays the product files and supplementary related files available for download.

    2. Patches—Displays the patch and fix pack files available for download.
    3. License Information—Displays the files related to licenses.
    4. Documentation—Displays the Online Technical Documentation links and the offline zip files of the documentation available for download.

    Note

    You cannot select files across the tabs. When you click another tab, current selections are cleared

  5. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
  6. To go back to the product listing page to download other product files, or to logout from EPD, click the << Back to Product List link or the X symbol that is displayed to the top-right of the pop-up window.
Step 6: Download the Fix Pack files for Synthetic Monitor
  1. In the Filter Products text box under Products, type TrueSight Infrastructure Management and press Enter, or click Go.
    For information about the license entitlements and component products related to BMC TrueSight Infrastructure Management, see BMC TrueSight Operations Management 10.5 License Entitlements
  2. From the list of products displayed on the right side, click the appropriate product license.
  3. In the View field, select Licensed Product.
  4. Enter Borland in the Find field and click Go.
  5. Expand BMC TrueSight Synthetic Monitor with Borland Silk Performer.

  6. Expand BMC TrueSight Synthetic Monitor with Borland Silk Performer 16.6.00.

  7. Expand Borland Silk Performer Synthetic Transaction Monitoring 10.5.00.
  8. Click the appropriate tab, and select the check boxes next to the files and documents that you want to download:
    1. Products—Displays the product files and supplementary related files available for download.

    2. Patches—Displays the patch and fix pack files available for download.
    3. License Information—Displays the files related to licenses.
    4. Documentation—Displays the Online Technical Documentation links and the offline zip files of the documentation available for download.

    Note

    You cannot select files across the tabs. When you click another tab, current selections are cleared. 

  9. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
  10. To go back to the product listing page to download other product files, or to logout from EPD, click the << Back to Product List link or the X symbol that is displayed to the top-right of the pop-up window.
Step 7: Download the Fix Pack files for PATROL for Application Management
  1. In the Filter Products text box under Products, type PATROL for Application Management and press Enter, or click Go.
    For information about the license entitlements and component products related to BMC TrueSight Infrastructure Management, see BMC TrueSight Operations Management 10.5 License Entitlements
  2. From the list of products displayed on the right side, click the appropriate product license.
  3. In the pop-up window, select 10.5.00 as the Version (default selection is the latest GA version), the Platform (if applicable), and click Go.
  4. Click the appropriate tab, and select the check boxes next to the files and documents that you want to download:
    1. Products—Displays the product files and supplementary related files available for download.

    2. Patches—Displays the patch and fix pack files available for download.
    3. License Information—Displays the files related to licenses.
    4. Documentation—Displays the Online Technical Documentation links and the offline zip files of the documentation available for download.

    Note

    You cannot select files across the tabs. When you click another tab, current selections are cleared

  5. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
  6. To go back to the product listing page to download other product files, or to logout from EPD, click the << Back to Product List link or the X symbol that is displayed to the top-right of the pop-up window.