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    Review the e-mail settings on the server target computer to ensure that it is configured to receive e-mail alerts from Infrastructure Management. If it is not, an error or warning message similar to the following is displayed:

    Warning: ProactiveNet's e-mail alerts may not work with the current configuration

    If this message is displayed, perform the following procedure.

    To configure e-mail settings to receive alerts from Infrastructure Management

    1. Review the e-mail settings and make any necessary changes, as described in the table below:

      E-mail settings required to receive alerts from Infrastructure Management

      SettingLocationParameter or property to changeCorrect format
      Administrator's e-mail address
      • Linux/Solaris
        /usr/installationDirectory
        /etc/hosts/admin_user
      • Microsoft Windows
        installationDirectory\pw
        \etc\hosts\admin_user
      admin_userFully qualified e-mail address in the following format:user@company.com
      Sender's e-mail address
      • Linux/Solaris
        /usr/installationDirectory
        /etc/hosts/ from_name
      • Microsoft Windows
        installationDirectory\pw
        \etc\hosts\from_name
      from_nameEither user oruser@company.com, depending on the valid From address accepted by the SMTP server
      SMTP server hostname or IP address
      • Linux/Solaris
        /usr/installationDirectory
        /custom/conf/pronet.conf
      • Microsoft Windows
        installationDirectory\pw
        \custom\conf\pronet.conf
      pronet.api.emailer.smtp.hostFully qualified server hostname or IP address reachable from the BMC TrueSight Infrastructure Management Server host
      SMTP port
      • Linux/Solaris
        /usr/installationDirectory
        /custom/conf/pronet.conf
      • Microsoft Windows
        installationDirectory\pw
        \custom\conf\pronet.conf
      pronet.api.emailer.smtp.portValid port number on which the SMTP server is listening for SMTP requests

       

    2. After you modify the e-mail settings, verify the configuration by using one of the following scripts, depending on your operating system:
      • Linux/Solaris: /usr/pw/pronto/bin/TestEmail.sh
      • Microsoft Windows: installationDirectory\pw\pronto\bin\TestEmail.bat
      Success or Failure message is sent to the administrator's e-mail address and is added to the TestEmail.log file that is located in the same directory as the verification script.
      You can run the script multiple times until the email settings are configured correctly.

    2 Comments

    1. Is the below formet correct in admin_user file

      admin_user=abc@example.com


      or it should be just abc@example.com


    2. how to configure multiple email address in admin_user file .