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This topic explains how to apply the fix pack to App Visibility Manager components.

Related topic

Before you begin

  • Download the fix pack installation files. For instructions, see  Downloading the Fix Pack .
  • In a new environment, install the App Visibility server components , and then apply the fix pack.

Applying Fix Pack 1 to the App Visibility server

When you apply the fix pack to the App Visibility portal and collector, ensure that you are prepared for the following:

  • Do not delete the App Visibility portal from the Presentation Server before you apply a fix pack . If you delete the portal before you apply the fix pack , you will lose historic synthetic monitoring data.
  • Expect gaps in data until all you apply  the fix pack to components run the same version.
  • In a high-availability environment, apply the fix pack to the standby node first, and then the active node.

The App Visibility proxy component does not have any changes. The version included with Fix Pack 1 is the same as the previous version.

 

To apply the fix pack to the App Visibility server on Windows

 Click here for instructions about applying the fix pack.
  1. Back up the following files up to a folder outside the installation directory.

    For the App Visibility portal:
    • portal.jar (default directory C:\Program Files\BMC Software\App Visibility\portal\lib)
    • portal-console.war (default directory C:\Program Files\BMC Software\App Visibility\portal\webapps)
    • adops-common-infra.jar (default directory C:\Program Files\BMC Software\App Visibility\common\lib)
    • common-server.jar (default directory C:\Program Files\BMC Software\App Visibility\common\lib)
    For the App Visibility collector:
    • collector.jar (default directory C:\Program Files\BMC Software\App Visibility\collector\lib)
    • adops-common-infra.jar (default directory C:\Program Files\BMC Software\App Visibility\common\lib)
    • common-server.jar (default directory C:\Program Files\BMC Software\App Visibility\common\lib)
  2. Stop the App Visibility portal service.
  3. Stop the App Visibility collector service.
  4. Replace the existing files listed above with the new files.
  5. On the portal computer, delete the C:\Program Files\BMC Software\App Visibility\portal\webapps\portal-console directory

To apply the fix pack to the App Visibility server on Linux

 Click here for instructions about applying the fix pack.
  1. Back up the following files up to a folder outside the installation directory.
    For the App Visibility portal:
    • portal.jar (default directory /opt/bmc/App_Visibility/portal/lib)
    • portal-console.war (default directory /opt/bmc/App_Visibility/portal/webapps)
    • adops-common-infra.jar (default directory /opt/bmc/App_Visibility/common/lib)
    • common-server.jar (default directory /opt/bmc/App_Visibility/common/lib)
    For the App Visibility collector:
    • collector.jar (default directory /opt/bmc/App_Visibility/collector/lib)
    • adops-common-infra.jar (default directory /opt/bmc/App_Visibility/common/lib)
    • common-server.jar (default directory /opt/bmc/App_Visibility/common/lib)
  2. Stop the App Visibility portal service.
  3. Stop the App Visibility collector service.
  4. Replace the existing files listed above with the new files.
  5. On the portal computer, navigate to /opt/bmc/App_Visibility/portal/webapps and run the following command to apply permissions to the portal-console.war file:

    chmod -R 775 ./portal-console.war
  6. On the portal computer, delete the /opt/bmc/App_Visibility/portal/webapps/portal-console directory

To apply the fix pack to the App Visibility agent for Java

Follow the upgrade procedure as instructed in the Upgrading App Visibility agents for Java topic.

For an interactive upgrade, open a command shell and use the -skipExistingVerCheck option:

  • (Windows) adops-agent-upgrade.bat -skipExistingVerCheck
  • (Linux) adops-agent-upgrade.sh -skipExistingVerCheck

 

For a silent upgrade, use the -skipExistingVerCheck option:

  • (Windows) adops-agent-upgrade.bat -s -skipExistingVerCheck -d <installationDirectory>

  • (Linux) ./adops-agent-upgrade.sh -s -skipExistingVerCheck -d <installationDirectory>

To apply the fix pack to the App Visibility agent for .NET

Follow the upgrade procedure as instructed in the Upgrading App Visibility agents for .NET topic.

The version number in the fix pack upgrade utility shows 10.5.00.001.

To apply the fix pack to the TEA Agent

For Oracle RAC databases, Fix Pack 1 corrects issues with the Migration Tool from TM ART.

  1. For a new environment, install a BMC Synthetic Transaction Execution Adapter Agent .
  2. Back up the ConfigMigrationTool-10.5.00.jar file up to a folder outside the installation directory.
    The default directory is \Disk1\utility\ConfigurationMigrationTool\lib
  3. Replace the existing file with the new file from the Fix Pack.