BMC TrueSight Operations Management version 10.5.00 provides the following enhancements and changes:
Installation and upgrades
Presentation Server typical or advanced installation
You can now install the Presentation Server by performing a typical installation or a custom installation. A typical installation is recommended for installing the Presentation Server with the default settings. If you want to change the default settings used for the product installation, then you need to perform a custom installation. For more information, see
Support for new operating system for the Presentation Server
The Presentation Server now supports the following operating system. For information about all supported operating systems, see
- Red Hat Enterprise Linux 7.2 (64-bit)
Changes to third-party platform support
BMC has discontinued support for the Microsoft Internet Explorer 10 browser for TrueSight Operations Management, which comprises the following components: TrueSight Presentation Server, TrueSight Infrastructure Management, and TrueSight App Visibility Manager.
For supported browsers, see and To view BMC's third-party platform support policy, see
Integration Service installation with a nonroot user
On Linux computers, you can now install the Integration Service with a nonroot user as well. However, you must provide certain permissions to the nonroot user. For more information, see Permissions required for a nonroot user.
Preinstallcheck utility for the Infrastructure Management Server
You can now validate the readiness of the Infrastructure Management Server installation environment by using the command-driven
preinstallcheck utility. For more information, see Running the preinstallcheck utility.
Support for new operating system for Infrastructure Management components
- The Infrastructure Management Server now supports the following operating system. For information about all supported operating systems, see
- Red Hat Enterprise Linux 7.2 (64-bit)
- The Remote Cell now supports the following operating system. For information about all supported operating systems, see
- IBM AIX version 7.2
Discontinued OS and cluster deployment support for Infrastructure Management components
From this release onward, BMC TrueSight Infrastructure Management has discontinued support for the following:
- Infrastructure Management Server and Integration Service support for the Solaris operating system
- Integration Service support for the AIX operating system and the cluster deployment
Updated support on .NET Framework for the App Visibility agent
Scalability and high availability
High-availability deployment of App Visibility server
You can now install and configure a high-availability environment for App Visibility server components to minimize downtime and eliminate a single point of failure. Your App Visibility network administrator can install the App Visibility portal and collectors in node pairs, so that the system automatically switches to a standby node if the active node fails or is temporarily shut down. For more information, see
High-availability deployment for TrueSight Synthetic Monitor
Your App Visibility high-availability deployment takes full effect for TrueSight Synthetic Monitor functionality as well.
Applying Single Sign-On SSL certificate through the Presentation Server installer
You can now apply the Single Sign-On SSL certificate through the Presentation Server installer.
Improved data security through Advanced Encryption Standard (AES)
The TrueSight Operations Management solution uses AES encryption standard to store the policy data, passwords, security certificates. AES encryption is provided for two key sizes: 256-bit and 128-bit. AES 256-bit encryption is not allowed in some countries due to import regulations. You need to select the appropriate encryption key size based on the import regulations in your region or country. For more information, see
Transport Layer Security (TLS 1.2) compliance
The Transport Layer Security (TLS) is a building block for secure communication over the internet. The need for authentication and assurance is increasing in the enterprise management environment. You can upgrade the security in your enterprise environment by using Transport Layer Security (TLS 1.2) to communicate with the various components of the TrueSight Operations Management solution. You can configure the BMC TrueSight Infrastructure Management and its components to enable TLS mode. For more information, see
Improved management of security certificates between integrated components
You can now use custom security certificates between the App Visibility server components and agents, including custom certificates for communication with the TrueSight Presentation Server and the Synthetic Transaction Execution Adapter (TEA) Agent.
For more information, see and
Central Monitoring Administration transformation
With this release of TrueSight Infrastructure Management, the Central Monitoring Administration console is discontinued. All the monitoring administration features are now available from the TrueSight console with enhanced functionalities, such as easier search and filtering options. For a quick understanding of this change, see Changes to infrastructure monitoring administration.
PATROL Knowledge Module deployment
This release of TrueSight Infrastructure Management makes it easier to manage your Knowledge Modules (KMs) from one console. With version 10.0 of the PATROL Agent, you can push new KMs and update existing KMs to your Agents directly from the TrueSight console without having to perform separate installations for each host.
See an overview of the process.
Out-of-the-box deployable packages and monitoring policies help you get started with infrastructure monitoring. For more information, see Getting started with infrastructure monitoring.
Real End User Experience Monitoring deployment
Real End User Experience Monitoring Software Edition
TrueSight Operations now includes BMC Real End User Experience Monitoring Software Edition that provides end-user-centric performance monitoring that helps IT perform the following tasks:
- Ensure the quality and availability of web-based applications
- Determine whether applications meet service-level objectives
- Proactively find and fix problems
All of the Real End User Experience Monitoring service components can be installed in your environment (on premises), or in a cloud-based environment. For more information, see
When deployed in in a cloud-based environment, BMC Real End User Experience Monitoring can monitor applications that are deployed in a public cloud environment, such as Amazon Web Services or Microsoft Azure, a private data center, or a hybrid deployment. For more information, see
Support for monitoring services in the TrueSight console
The TrueSight console provides an option to visualize all the business services with the ability to drill-down into the associated events and devices. You can view the services by their status or priority, and sort them for the ease of viewing. Service Impact Models are now visualized natively in TrueSight. As a service specialist IT operator, you need to monitor all services and service models to quickly assess their status and take action before they impact the business. For more information, see
Improved App Visibility dashlets
The Application Client Breakdown dashlet and the Application Server Health dashlet now display the performance volume metric as hits per second, which is consistent with way monitoring data is displayed elsewhere in console. For more information, see and
Monitor the services in the Services dashlet
With this release of TrueSight Infrastructure Management, you can select and configure the services of your choice to monitor the services in the Services dashlet. The Services dashlet displays the services from the Infrastructure Management servers. You can select the services either statically, or based on some rules to display in the Services dashlet. For more information, see
Discontinued support for performing Probable Cause Analysis from the Infrastructure Management operator console
Starting this release, the Probable Cause Analysis feature in TrueSight Infrastructure Management is obsolete and not available. You must now perform the probable cause analysis from the TrueSight console. The Probable Cause Analysis feature in the TrueSight console uses a better scoring algorithm, and takes into consideration the data collected from multiple TrueSight Infrastructure Management Servers. For more information, see
The Impacted Executions dashlet has been deprecated. To replace it, two new dashlets are now available to monitor your synthetic executions more flexibly. The following dashlets are available:
- Application Overview - Synthetic
Provides a view of the performance of up to 15 applications with synthetic transactions. It displays a timeline of the statuses of the applications' synthetic transactions. For more details, see
Real User monitoring dashlets
Dashlets are now available to monitor your Real User monitoring metrics on the Presentation Server dashboard. The following dashlets are available:
- Global Application Delivery
Shows data from a Real User Analyzer to help identify problems in traffic volume and performance that end users are experiencing in various geographic locations. For example where the highest traffic comes from or which area has the biggest performance issues. For more details, see
Associating an application to a service
You can associate an application to a service. This feature helps an application or a service specialist to monitor an application's impact on the relevant services. You can link an application to a service through a Configuration Item (CI). When an application is impacted, an application impact event is generated which in turn impacts the CI. If this CI is a part of any service, the associated service is also impacted. For more information, see
One-minute minimum Execution Plan interval
The minimum interval between runs of an Execution Plan for synthetic monitoring is now one minute. For more information, see
Drill down to Execution data from synthetic transaction events
BMC PATROL for Application Management events generated for synthetic transactions now include a link to the relevant execution data in the Application View in App Visibility.
With the BMC TrueOps 10.5 mobile app for iOS, the application administrators and users can perform some of the event operations. The TrueOps 10.5 mobile app provides the following key features and is supported only on iOS 9.x:
- Receive notifications when your applications are impacted.
- Check the health of your applications.
- Act on the events by referring to the information on details sections.
For more information on TrueOps 10.5, see Getting started with TrueOps mobile app for iOS.
APIs for TrueSight Synthetic Monitor
APIs have been added to allow you to update your synthetic monitoring configurations, and to extract data about your synthetic executions. The following APIs are now available:
- Configuration APIs
You can create, retrieve, update, and delete the synthetic configurations of your applications.
- Execution Plans
You can create, retrieve, update, and delete the configurations of your Execution Plans.
You can retrieve details about all of your synthetic scripts, or more detailed information on an individual basis.
You can retrieve details about all of your locations for running your Execution Plans.
- Data extraction API
You can extract data and metrics about your synthetic execution to build custom reports or custom analysis. For more details, see
Integrated App Visibility health events
App Visibility Manager triggers events when the status, or health, changes for one or more App Visibility components: portal, collector, proxy, agents, and Synthetic TEA Agents. Now you can see Major and Critical health events in integrated systems, such as TrueSight Information Management.
For more information, see
Backing up the Presentation Server database
You can now automatically back up the Presentation Server database at configurable intervals. For more information, see Backing up the Presentation Server database.
Archiving the Presentation Server files
You can now archive a snapshot of the Presentation Server and restore it later. For more information, see Archiving the Presentation Server files.
In earlier versions of the TrueSight Operations Management solution, the online documentation was combined into a single space, which sometimes caused confusion about the use cases that applied to specific component products. The documentation is now divided into documentation spaces that are aligned to the individual products. A separate space now documents how to deploy the TrueSight Operations Management solution.
You can use the page to locate any topic in the component based documentation.
Discontinued support for offline help
BMC has discontinued support for offline help. You can continue to use the ready-made PDF or create your own PDF for offline viewing. For more information, see