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BMC TrueSight Operations Management version 10.5.00 provides the following enhancements and changes:

Component product enhancements

BMC TrueSight Presentation Server 10.5.00

TrueSight App Visibility Manager 10.5.00

BMC TrueSight Infrastructure Management 10.5.00

Infrastructure Management-PATROL Repository

Installation and upgrades

Presentation Server typical or advanced installation

You can now install the Presentation Server by performing a typical installation or a custom installation. typical installation is recommended for installing the Presentation Server with the default settings. If you want to change the default settings used for the product installation, then you need to perform a custom installation. For more information, see  Performing the Presentation Server installation.

Support for new operating system for the Presentation Server

The Presentation Server now supports the following operating system. For information about all supported operating systems, see  System requirements for Presentation Server.

  • Red Hat Enterprise Linux 7.2 (64-bit)

Changes to third-party platform support

BMC has discontinued support for the Microsoft Internet Explorer 10 browser for TrueSight Operations Management, which comprises the following components: TrueSight Presentation Server, TrueSight Infrastructure Management, and TrueSight App Visibility Manager.

For supported browsers, see TrueSight console browser requirements and compatibility and Supported databases and Web consoles requirements for Infrastructure Management. To view BMC's third-party platform support policy, see BMC Third Party Platform Component Support Policy.

Integration Service installation with a nonroot user

On Linux computers, you can now install the Integration Service with a nonroot user as well. However, you must provide certain permissions to the nonroot user. For more information, see Permissions required for a nonroot user.

Preinstallcheck utility for the Infrastructure Management Server

You can now validate the readiness of the Infrastructure Management Server installation environment by using the command-driven preinstallcheck utility. For more information, see Running the preinstallcheck utility.

Support for new operating system for Infrastructure Management components

  • The Infrastructure Management Server now supports the following operating system. For information about all supported operating systems, see  System requirements for Infrastructure Management Server.
    • Red Hat Enterprise Linux 7.2 (64-bit)
  • The Remote Cell now supports the following operating system. For information about all supported operating systems, see  System requirements for Remote Cell.
    • IBM AIX version 7.2

Discontinued OS and cluster deployment support for Infrastructure Management components

From this release onward, BMC TrueSight Infrastructure Management has discontinued support for the following:

  • Infrastructure Management Server and Integration Service support for the Solaris operating system
  • Integration Service support for the AIX operating system and the cluster deployment


Updated support on .NET Framework for the App Visibility agent

Scalability and high availability

High-availability deployment of App Visibility server

You can now install and configure a high-availability environment for App Visibility server components to minimize downtime and eliminate a single point of failure. Your App Visibility network administrator can install the App Visibility portal and collectors in node pairs, so that the system automatically switches to a standby node if the active node fails or is temporarily shut down. For more information, see App Visibility Manager high-availability deployment.


High-availability deployment for TrueSight Synthetic Monitor

Your App Visibility high-availability deployment takes full effect for TrueSight Synthetic Monitor functionality as well.


Applying Single Sign-On SSL certificate through the Presentation Server installer

You can now apply the Single Sign-On SSL certificate through the Presentation Server installer.

Improved data security through Advanced Encryption Standard (AES)

The TrueSight Operations Management solution uses AES encryption standard to store the policy data, passwords, security certificates. AES encryption is provided for two key sizes: 256-bit and 128-bit. AES 256-bit encryption is not allowed in some countries due to import regulations. You need to select the appropriate encryption key size based on the import regulations in your region or country. For more information, see Performing presentation server installation.

Transport Layer Security (TLS 1.2) compliance

The Transport Layer Security (TLS) is a building block for secure communication over the internet. The need for authentication and assurance is increasing in the enterprise management environment. You can upgrade the security in your enterprise environment by using Transport Layer Security (TLS 1.2) to communicate with the various components of the TrueSight Operations Management solution. You can configure the BMC TrueSight Infrastructure Management and its components to enable TLS mode. For more information, see  enabling TLS 1.2 mode.

Improved management of security certificates between integrated components

You can now use custom security certificates between the App Visibility server components and agents, including custom certificates for communication with the TrueSight Presentation Server and the Synthetic Transaction Execution Adapter (TEA) Agent.

For more information, see Changing security certificates in App Visibility components and Changing security certificates on Synthetic TEA Agents.


Central Monitoring Administration transformation

With this release of TrueSight Infrastructure Management, the Central Monitoring Administration console is discontinued. All the monitoring administration features are now available from the TrueSight console with enhanced functionalities, such as easier search and filtering options. For a quick understanding of this change, see Changes to infrastructure monitoring administration.

PATROL Knowledge Module deployment

This release of TrueSight Infrastructure Management makes it easier to manage your Knowledge Modules (KMs) from one console. With version 10.0 of the PATROL Agent, you can push new KMs and update existing KMs to your Agents directly from the TrueSight console without having to perform separate installations for each host.

See an overview of the process.

Out-of-the-box deployable packages and monitoring policies help you get started with infrastructure monitoring. For more information, see Getting started with infrastructure monitoring.

Real End User Experience Monitoring deployment

Real End User Experience Monitoring Software Edition

TrueSight Operations now includes BMC Real End User Experience Monitoring Software Edition that provides end-user-centric performance monitoring that helps IT perform the following tasks:

  • Ensure the quality and availability of web-based applications
  • Determine whether applications meet service-level objectives
  • Proactively find and fix problems

All of the Real End User Experience Monitoring service components can be installed in your environment (on premises), or in a cloud-based environment. For more information, see BMC TrueSight Real End User Experience Monitoring Software Edition architecture.

Cloud Deployment

When deployed in in a cloud-based environment, BMC Real End User Experience Monitoring can monitor applications that are deployed in a public cloud environment, such as Amazon Web Services or Microsoft Azure, a private data center, or a hybrid deployment. For more information, see Cloud Probe deployment use cases.

Data visualization

Support for monitoring services in the TrueSight console

The TrueSight console provides an option to visualize all the business services with the ability to drill-down into the associated events and devices. You can view the services by their status or priority, and sort them for the ease of viewing. Service Impact Models are now visualized natively in TrueSight. As a service specialist IT operator, you need to monitor all services and service models to quickly assess their status and take action before they impact the business. For more information, see Monitoring and managing services from the TrueSight console.


Improved App Visibility dashlets

The Application Client Breakdown dashlet and the Application Server Health dashlet now display the performance volume metric as hits per second, which is consistent with way monitoring data is displayed elsewhere in console. For more information, see Application Client Breakdown dashlet and Application Server Health dashlet.

Monitor the services in the Services dashlet

With this release of TrueSight Infrastructure Management, you can select and configure the services of your choice to monitor the services in the Services dashlet. The Services dashlet displays the services from the Infrastructure Management servers. You can select the services either statically, or based on some rules to display in the Services dashlet. For more information, see Services dashlet.

Discontinued support for performing Probable Cause Analysis from the Infrastructure Management operator console

Starting this release, the Probable Cause Analysis feature in TrueSight Infrastructure Management is obsolete and not available. You must now perform the probable cause analysis from the TrueSight console. The Probable Cause Analysis feature in the TrueSight console uses a better scoring algorithm, and takes into consideration the data collected from multiple TrueSight Infrastructure Management Servers. For more information, see Performing probable cause analysis on an event from the TrueSight console.

Synthetic dashlets

The Impacted Executions dashlet has been deprecated. To replace it, two new dashlets are now available to monitor your synthetic executions more flexibly. The following dashlets are available:


  • Application Overview - Synthetic
    Provides a view of the performance of up to 15 applications with synthetic transactions. It displays a timeline of the statuses of the applications' synthetic transactions. For more details, see Applications Overview - Synthetic dashlet.


Real User monitoring dashlets

Dashlets are now available to monitor your Real User monitoring metrics on the Presentation Server dashboard. The following dashlets are available:


  • Global Application Delivery
    Shows data from a Real User Analyzer to help identify problems in traffic volume and performance that end users are experiencing in various geographic locations. For example where the highest traffic comes from or which area has the biggest performance issues. For more details, see Global Application Delivery dashlet.

Associating an application to a service

You can associate an application to a service. This feature helps an application or a service specialist to monitor an application's impact on the relevant services. You can link an application to a service through a Configuration Item (CI). When an application is impacted, an application impact event is generated which in turn impacts the CI. If this CI is a part of any service, the associated service is also impacted. For more information, see Associating an application to a service.

One-minute minimum Execution Plan interval

The minimum interval between runs of an Execution Plan for synthetic monitoring is now one minute. For more information, see Editing an application's synthetic settings.

Drill down to Execution data from synthetic transaction events

BMC PATROL for Application Management events generated for synthetic transactions now include a link to the relevant execution data in the Application View in App Visibility.


Mobile app

With the BMC TrueOps 10.5 mobile app for iOS, the application administrators and users can perform some of the event operations. The TrueOps 10.5 mobile app provides the following key features and is supported only on iOS 9.x:

  • Receive notifications when your applications are impacted. 
  • Check the health of your applications.
  • Act on the events by referring to the information on details sections.

For more information on TrueOps 10.5, see Getting started with TrueOps mobile app for iOS.

Programmatic interfaces

APIs for TrueSight Synthetic Monitor

APIs have been added to allow you to update your synthetic monitoring configurations, and to extract data about your synthetic executions. The following APIs are now available:

  • Configuration APIs
    • Applications
      You can create, retrieve, update, and delete the synthetic configurations of your applications.
    • Execution Plans
      You can create, retrieve, update, and delete the configurations of your Execution Plans.
    • Scripts
      You can retrieve details about all of your synthetic scripts, or more detailed information on an individual basis.
    • Locations
      You can retrieve details about all of your locations for running your Execution Plans.

For more details, see Managing synthetic configurations with APIs.

  • Data extraction API
    You can extract data and metrics about your synthetic execution to build custom reports or custom analysis. For more details, see Retrieving synthetic execution data and metrics.

Supportability improvements

Integrated App Visibility health events

App Visibility Manager triggers events when the status, or health, changes for one or more App Visibility components: portal, collector, proxy, agents, and Synthetic TEA Agents. Now you can see Major and Critical health events in integrated systems, such as TrueSight Information Management.

For more information, see  Sending App Visibility health events to integrated systems.

Backing up the Presentation Server database

You can now automatically back up the Presentation Server database at configurable intervals. For more information, see Backing up the Presentation Server database.

Archiving the Presentation Server files

You can now archive a snapshot of the Presentation Server and restore it later. For more information, see Archiving the Presentation Server files.



Modular documentation

In earlier versions of the TrueSight Operations Management solution, the online documentation was combined into a single space, which sometimes caused confusion about the use cases that applied to specific component products. The documentation is now divided into documentation spaces that are aligned to the individual products. A separate space now documents how to deploy the TrueSight Operations Management solution. 

You can use the TrueSight product documentation  page to locate any topic in the component based documentation.



TrueSight Operations Management Deployment

TrueSight Presentation Server

TrueSight Infrastructure Management

TrueSight App Visibility Manager

Discontinued support for offline help

BMC has discontinued support for offline help. You can continue to use the ready-made PDF or create your own PDF for offline viewing. For more information, see PDFs and videos