BMC Remedyforce is an IT service management solution that provides incident, problem, change, release, knowledge, service level, service asset configuration, request fulfillment, and service catalog processes. It enables organizations to respond quickly and efficiently to conditions that disrupt business services and minimize downtime. It also allows you to make changes in a controlled way, reduce the risk to timely delivery of services, and align with business objectives. Remedyforce helps speed response time and improves productivity by incorporating IT Infrastructure Library (ITIL) best practices.
Product documentation
The BMC Remedyforce product documentation for the following releases is now available on docs.bmc.com:
| BMC Remedyforce Version | Search the online documentation |
|---|---|
| 20.19.01 (Winter 19) Documentation - latest released version | |
| 20.18.02 (Summer 18) Documentation | |
| 20.18.01 (Winter 18) Documentation | |
| 20.17.02 (Summer 17) Documentation | |
| 20.17.01 (Winter 17) Documentation | |
| 20.15.02 (Spring 15) Documentation | |
The product documentation for the following releases is available on the BMC Support site:
- BMC Remedyforce 20.14.02 (Summer 14) Documentation
- BMC Remedyforce 20.14.01 (Winter 14) Documentation
- BMC Remedyforce 20.13.02 (Summer 13) Documentation
- BMC Remedyforce 20.13.01 (Spring 13) Documentation
- BMC Remedyforce 20.12.02 (Winter 13) Documentation
- BMC Remedyforce 20.12.01 (Spring 12) Documentation
Additional resources
The following BMC sites provide information outside of the BMC Remedyforce documentation, that you might find helpful:
- BMC Communities, BMC Remedyforce community
- BMC Education Services, BMC Remedyforce learning path
- www.bmc.com, information about BMC Remedyforce
- BMCtv, to view videos about BMC Remedyforce and other BMC solutions
- BMCdocs YouTube channel, to view videos about BMC Remedyforce
- BMC Communities, Video series on BMC Remedyforce
- BMC Remedyforce Technical Sessions, webinar recordings
- BMC Remedyforce Customer Enablement, White Paper Series
3 Comments
Christopher Grassi
It would be helpful if the links above stated which Season (Summer '14 etc.) these were aligned with. That would help people relate these back to the marketing material. When these are spoken of customers speak in line with he marketing and not the version numbers.
Shubhangi Apte
Hello Christopher,
Thanks for your feedback! I have added the seasons with which the releases are aligned.
Regards,
Shubhangi
Gina Fevrier
The Japanese translations have been implemented.
Thanks.
Gina