The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.15.03 (Summer 15):
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.
Permissions for new Visualforce pages
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.15.03:
Page | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
BMCServiceDesk.Admin | Asset Management |
|
|
|
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| BMCServiceDesk.Admin CMDBGeneralSetting | CI and Asset Management |  | | ||
| BMCServiceDesk.Admin LocationPage | Asset Management | | | | |
| BMCServiceDesk.Admin ModelPage | Models | | | | |
| BMCServiceDesk.Admin NormalizationPage | Normalization of CIs, assets, and models | | | ||
| BMCServiceDesk.Admin NormalizationTransactions | Normalization of CIs, assets, and models | | | ||
| BMCServiceDesk.Advanced SearchFilter | Search functionality in CMDB | | | | |
BMCServiceDesk.DeepView | SmartView - BETA | | | | |
| BMCServiceDesk.Import BestPracticesData | Import Smart Practices Data | | |||
| BMCServiceDesk.Manage ArticleTypes | Customize Knowledge Article page in Self Service | | | ||
| BMCServiceDesk.SelfServiceNew | Self Service - BETA for the web | | | | |
| BMCServiceDesk.SF1 Analyst 1 | Remedyforce on Salesforce1 | | |||
| BMCServiceDesk.SF1SS HomePage | Remedyforce on Salesforce1 | | | | |
| BMCServiceDesk.SF1SSKA Detail | Remedyforce on Salesforce1 | | | | |
| BMCServiceDesk.SF1SSList View | Remedyforce on Salesforce1 | | | | |
| BMCServiceDesk.SF1SS SubmitTicket | Remedyforce on Salesforce1 | | | | |
| BMCServiceDesk.SF1SSTile ViewPage | Remedyforce on Salesforce1 | | | | |
| BMCServiceDesk.Scheduler Exceptions | Normalization of CIs, assets, and models | | |
1 The BMCServiceDesk.SF1Analyst Visualforce page was added in BMC Remedyforce 20.14.02 and had to be enabled for the ServiceDesk Staff, ServiceDesk Change Manager, and System Administrator profiles. After upgrading to BMC Remedyforce 20.15.03 (Summer 15), you must also enable this existing Visualforce page for the ServiceDesk Client profile.
Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.15.03:
Class | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| BMCServiceDesk.AdminCMDB Auditing | Asset Management | | | ||
| BMCServiceDesk.Admin NormalizationController | Normalization of CIs, assets, and models | | | ||
| BMCServiceDesk.Admin NormalizationTransactions Controller | Normalization of CIs, assets, and models | | | ||
| BMCServiceDesk.Base ElementAuditHandler | CI and Asset Management | | | ||
| BMCServiceDesk.BatchJob ToSyncInstances | Asset Management | | |||
| BMCServiceDesk.DeepView Controller | SmartViews - BETA | | | | |
| BMCServiceDesk.Manage ArticleTypesController | Custom knowledge article type | | | ||
| BMCServiceDesk.Manage ArticleTypeFields | Custom knowledge article type | | | ||
| BMCServiceDesk.Normalization BatchProcessor | Normalization of CIs, assets, and models | | | ||
| BMCServiceDesk.Normalization ImportProcessBatch | Normalization of CIs, assets, and models | | | ||
| BMCServiceDesk.Normalization Processor | Normalization of CIs, assets, and models | | | ||
| BMCServiceDesk.Normalization ProcessController | Normalization of CIs, assets, and models | | | ||
| BMCServiceDesk.Scheduler ExceptionsController | Normalization of CIs, assets, and models | | | ||
| BMCServiceDesk.SelfService MyITUICtrl | Self Service - BETA for the web | | | | |
| BMCServiceDesk.SF1Analyst Controller 1 | Remedyforce on Salesforce1 | | |||
| BMCServiceDesk.SF1Self ServiceHome | Remedyforce on Salesforce1 | | | | |
| BMCServiceDesk.Smart PracticesData | Import smart practices data | | |||
| BMCServiceDesk.Smart PracticesDataController | Import smart practices data | | |||
| BMCServiceDesk.Smart PracticesDataUtility | Import smart practices data | | |||
| BMCServiceDesk.SyncCIModel AtrributeBatch | Normalization of CIs, assets, and models | | |
1 The BMCServiceDesk.SF1AnalystController Apex class was added in BMC Remedyforce 20.14.02 and had to be enabled for the ServiceDesk Staff, ServiceDesk Change Manager, and System Administrator profiles. After upgrading to BMC Remedyforce 20.15.03 (Summer 15), you must also enable this existing Apex class for the ServiceDesk Client profile.
Permissions for new objects and fields
You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.15.03:
Advanced Search Filter Criteria
The Advanced Search Filter Criteria object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | NA |
| ServiceDesk Staff | Read, Create, Edit, Delete |
| ServiceDesk Change Manager | Read, Create, Edit, Delete |
| System Administrator | Read, Create, Edit, Delete |
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Field Info | BMC Remedyforce CMDB 2.0 advanced search filters | NA | Edit | Edit | Edit |
| Filter Name | BMC Remedyforce CMDB 2.0 advanced search filters | NA | Edit | Edit | Edit |
| Grouping Operator | BMC Remedyforce CMDB 2.0 advanced search filters | NA | Edit | Edit | Edit |
| Operand | BMC Remedyforce CMDB 2.0 advanced search filters | NA | Edit | Edit | Edit |
| Operator | BMC Remedyforce CMDB 2.0 advanced search filters | NA | Edit | Edit | Edit |
| Order Index | BMC Remedyforce CMDB 2.0 advanced search filters | NA | Edit | Edit | Edit |
Advanced Search Filters
The Advanced Search Filters object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | NA |
| ServiceDesk Staff | Read, Create, Edit, Delete |
| ServiceDesk Change Manager | Read, Create, Edit, Delete |
| System Administrator | Read, Create, Edit, Delete |
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| CMDB Class | BMC Remedyforce CMDB 2.0 advanced search filters | NA | Edit | Edit | Edit |
| Execution Count | BMC Remedyforce CMDB 2.0 advanced search filters | NA | Edit | Edit | Edit |
Agreements
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Content Import | Import smart practices content | NA | NA | NA | Edit |
| Under Review | Import smart practices content | NA | NA | NA | Edit |
Base Elements
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Asset Age | Asset Management | Read | Read | Read | Read |
| Asset Birth date | Asset Management | Read | Edit | Edit | Edit |
| Asset Class | Asset Management | Read | Read | Read | Read |
| Asset Status | Asset Management | Read | Edit | Edit | Edit |
| BYOD | Asset Management | Read | Edit | Edit | Edit |
| Carrier | Asset Management | Read | Edit | Edit | Edit |
| Content Import | Import smart practices content | NA | NA | NA | Edit |
| Delete Status Code | Asset Management | Read | Edit | Edit | Edit |
| ICCID | Asset Management | Read | Edit | Edit | Edit |
| IMEI | Asset Management | Read | Edit | Edit | Edit |
| Instance Type | Asset Management | Read | Read | Read | Read |
| Launch Instance Editor | Asset Management | Read | Read | Read | Read |
| Location | Asset Management | Read | Edit | Edit | Edit |
| MEID | Asset Management | Read | Edit | Edit | Edit |
| Model | Model | Read | Edit | Edit | Edit |
| Model Manufacturer | Model | Read | Read | Read | Read |
| Model Name | Model | Read | Edit | Edit | Edit |
| Rule Asset Class | Asset Management | Read | Edit | Edit | Edit |
| Supported By | Contacts for CIs and asset management | Read | Edit | Edit | Edit |
| Under Review | Import smart practices content | NA | NA | NA | Edit |
Categories
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Content Import | Import smart practices content | NA | NA | NA | Edit |
| Under Review | Import smart practices content | NA | NA | NA | Edit |
Change Requests
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| SmartView (Beta) | SmartViews - BETA | NA | Read | Read | Read |
CMDB Classes
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Rule Active | Asset Management | NA | Read | Read | Edit |
| CMDB Class Type | CI and Asset Management | NA | Read | Read | Edit |
| Rule Based upon CI Class | Asset Management | NA | Read | Read | Edit |
CMDB Class Mapping Criterias
The CMDB Class Mapping Criteria object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | Read |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read |
| System Administrator | Read, Create, Edit, Delete |
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| CMDB Class | Asset Management | Read | Read | Read | Edit |
| Field Info | Asset Management | Read | Read | Read | Edit |
| Grouping Operator | Asset Management | Read | Read | Read | Edit |
| Operand | Asset Management | Read | Read | Read | Edit |
| Operator | Asset Management | Read | Read | Read | Edit |
| Order Index | Asset Management | Read | Read | Read | Edit |
| Sequence Id | Asset Management | Read | Read | Read | Edit |
Content Import
The Content Import object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | NA |
| ServiceDesk Staff | NA |
| ServiceDesk Change Manager | NA |
| System Administrator | Read, Create, Edit, Delete |
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Content Version | Import smart practices content | NA | NA | NA | Edit |
| Deployment Date | Import smart practices content | NA | NA | NA | Edit |
| File Name | Import smart practices content | NA | NA | NA | Edit |
| Import Date | Import smart practices content | NA | NA | NA | Edit |
| Initiator | Import smart practices content | NA | NA | NA | Edit |
| Remedyforce Version | Import smart practices content | NA | NA | NA | Edit |
| Scan Date | Import smart practices content | NA | NA | NA | Edit |
| Status | Import smart practices content | NA | NA | NA | Edit |
| Summary | Import smart practices content | NA | NA | NA | Edit |
Incidents
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| SmartView (Beta) | SmartViews - BETA | NA | Read | Read | Read |
Models
The Model object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | NA |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read, Create, Edit, Delete |
| System Administrator | Read, Create, Edit, Delete |
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| CMDB Class | Model | NA | Read | Edit | Edit |
| CMDB Class Name | Model | NA | Read | Read | Read |
| Description | Model | NA | Read | Edit | Edit |
| Inactive | Model | NA | Read | Edit | Edit |
| Manufacturer | Model | NA | Read | Edit | Edit |
| Normalized Model | Model | NA | Read | Edit | Edit |
| Normalized With Model | Model | NA | Read | Read | Read |
| Part Number | Model | NA | Read | Edit | Edit |
ModelFieldMappings
The ModelFieldMapping object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | NA |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read, Create, Edit, Delete |
| System Administrator | Read, Create, Edit, Delete |
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Field Name | Model | NA | Read | Edit | Edit |
| Field Value | Model | NA | Read | Edit | Edit |
| Lookup Field Id | Model | NA | Read | Edit | Edit |
Normalization Conditions
The Normalization Condition object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | NA |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read, Create, Edit, Delete |
| System Administrator | Read, Create, Edit, Delete |
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Field Name | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Field Value | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Operator | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Order Index | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
Normalization Metadatas
The Normalization Metadata object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | NA |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read, Create, Edit, Delete |
| System Administrator | Read, Create, Edit, Delete |
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Approved Count | Normalization of CIs, assets, and models | NA | Read | Read | Read |
| Field Name | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Generate Exceptions | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Object Name | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Pending Count | Normalization of CIs, assets, and models | NA | Read | Read | Read |
Normalization Rules
The Normalization Rules object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | NA |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read, Create, Edit, Delete |
| System Administrator | Read, Create, Edit, Delete |
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Field Value | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Inactive | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Master Rule | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Rule Type | Normalization of CIs, assets, and models | NA | Edit | Read | Edit |
Normalization Transaction Master
The Normalization Transaction Master object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | NA |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read, Create, Edit, Delete |
| System Administrator | Read, Create, Edit, Delete |
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Approved By | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Approved DateTime | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| CMDB Class | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Exception Age | Normalization of CIs, assets, and models | NA | Read | Read | Read |
| Field _Value | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Status | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
Normalization Transactions
The Normalization Transactions object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | NA |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read, Create, Edit, Delete |
| System Administrator | Read, Create, Edit, Delete |
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Base Element | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Model | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Normalization Rule | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Status | Normalization of CIs, assets, and models | NA | Edit | Edit | Edit |
Problems
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| SmartView (Beta) | SmartViews - BETA | NA | Read | Read | Read |
Releases
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| SmartView (Beta) | SmartViews - BETA | NA | Read | Read | Read |
Request Definitions
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Content Import | Import smart practices content | NA | NA | NA | Edit |
| Under Review | Import smart practices content | NA | NA | NA | Edit |
Scheduler Exceptions
The Schedule Exceptions object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | NA |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read, Create, Edit, Delete |
| System Administrator | Read, Create, Edit, Delete |
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Exception | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Normalization Rule | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
| Source | Normalization of CIs, assets, and models | NA | Read | Edit | Edit |
Tasks
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| SmartView (Beta) | SmartViews - BETA | NA | Read | Read | Read |
Templates
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Content Import | Import smart practices content | NA | NA | NA | Edit |
| Under Review | Import smart practices content | NA | NA | NA | Edit |
Users
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Asset Management View | Asset Management | Read | Read | Read | Edit |
| CI Management View | CIs and Asset Management | Read | Read | Read | Edit |
Related topic
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks