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The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.15.03 (Summer 15):

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.15.03: 

Page

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

BMCServiceDesk.Admin
CMDBAudit

Asset Management

 

 

(tick)

(tick)

BMCServiceDesk.Admin
CMDBGeneralSetting
CI and Asset Management  (tick)(tick)
BMCServiceDesk.Admin
LocationPage
Asset Management (tick)(tick)(tick)
BMCServiceDesk.Admin
ModelPage
Models (tick)(tick)(tick)
BMCServiceDesk.Admin
NormalizationPage
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.Admin
NormalizationTransactions
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.Advanced
SearchFilter
Search functionality in CMDB (tick)(tick)(tick)

BMCServiceDesk.DeepView

SmartView - BETA (tick)(tick)(tick)
BMCServiceDesk.Import
BestPracticesData
Import Smart Practices Data   (tick)
BMCServiceDesk.Manage
ArticleTypes
Customize Knowledge Article page in Self Service  (tick)(tick)
BMCServiceDesk.SelfServiceNewSelf Service - BETA for the web(tick)(tick) (tick)
BMCServiceDesk.SF1
Analyst 1
Remedyforce on Salesforce1(tick)   
BMCServiceDesk.SF1SS
HomePage
Remedyforce on Salesforce1(tick)(tick)(tick)(tick)
BMCServiceDesk.SF1SSKA
Detail
Remedyforce on Salesforce1(tick)(tick)(tick)(tick)
BMCServiceDesk.SF1SSList
View
Remedyforce on Salesforce1(tick)(tick)(tick)(tick)
BMCServiceDesk.SF1SS
SubmitTicket
Remedyforce on Salesforce1(tick)(tick)(tick)(tick)
BMCServiceDesk.SF1SSTile
ViewPage
Remedyforce on Salesforce1(tick)(tick)(tick)(tick)
BMCServiceDesk.Scheduler
Exceptions
Normalization of CIs, assets, and models  (tick)(tick)

1 The BMCServiceDesk.SF1Analyst Visualforce page was added in BMC Remedyforce 20.14.02 and had to be enabled for the ServiceDesk Staff, ServiceDesk Change Manager, and System Administrator profiles. After upgrading to BMC Remedyforce 20.15.03 (Summer 15), you must also enable this existing Visualforce page for the ServiceDesk Client profile.

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.15.03:

Class

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

BMCServiceDesk.AdminCMDB
Auditing
Asset Management  (tick)(tick)
BMCServiceDesk.Admin
NormalizationController
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.Admin
NormalizationTransactions
Controller
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.Base
ElementAuditHandler
CI and Asset Management  (tick)(tick)
BMCServiceDesk.BatchJob
ToSyncInstances
Asset Management   (tick)
BMCServiceDesk.DeepView
Controller
SmartViews - BETA (tick)(tick)(tick)
BMCServiceDesk.Manage
ArticleTypesController
Custom knowledge article type  (tick)(tick)
BMCServiceDesk.Manage
ArticleTypeFields
Custom knowledge article type  (tick)(tick)
BMCServiceDesk.Normalization
BatchProcessor
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.Normalization
ImportProcessBatch
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.Normalization
Processor
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.Normalization
ProcessController
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.Scheduler
ExceptionsController
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.SelfService
MyITUICtrl
Self Service - BETA for the web(tick)(tick) (tick)
BMCServiceDesk.SF1Analyst
Controller 1
Remedyforce on Salesforce1(tick)   
BMCServiceDesk.SF1Self
ServiceHome
Remedyforce on Salesforce1(tick)(tick)(tick)(tick)
BMCServiceDesk.Smart
PracticesData
Import smart practices data   (tick)
BMCServiceDesk.Smart
PracticesDataController
Import smart practices data   (tick)
BMCServiceDesk.Smart
PracticesDataUtility
Import smart practices data   (tick)
BMCServiceDesk.SyncCIModel
AtrributeBatch
Normalization of CIs, assets, and models  (tick)(tick)

1 The BMCServiceDesk.SF1AnalystController Apex class was added in BMC Remedyforce 20.14.02 and had to be enabled for the ServiceDesk Staff, ServiceDesk Change Manager, and System Administrator profiles. After upgrading to BMC Remedyforce 20.15.03 (Summer 15), you must also enable this existing Apex class for the ServiceDesk Client profile.

Permissions for new objects and fields

You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.15.03: 

Advanced Search Filter Criteria

The Advanced Search Filter Criteria object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNA
ServiceDesk StaffRead, Create, Edit, Delete
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete
The following table lists the required permissions that you must assign for the fields in this object: 

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Field InfoBMC Remedyforce CMDB 2.0 advanced search filtersNAEditEditEdit
Filter NameBMC Remedyforce CMDB 2.0 advanced search filtersNAEditEditEdit
Grouping OperatorBMC Remedyforce CMDB 2.0 advanced search filtersNAEditEditEdit
OperandBMC Remedyforce CMDB 2.0 advanced search filtersNAEditEditEdit
OperatorBMC Remedyforce CMDB 2.0 advanced search filtersNAEditEditEdit
Order IndexBMC Remedyforce CMDB 2.0 advanced search filtersNAEditEditEdit

Advanced Search Filters

The Advanced Search Filters object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNA
ServiceDesk StaffRead, Create, Edit, Delete
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete
The following table lists the required permissions that you must assign for the fields in this object: 

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

CMDB ClassBMC Remedyforce CMDB 2.0 advanced search filtersNAEditEditEdit
Execution CountBMC Remedyforce CMDB 2.0 advanced search filtersNAEditEditEdit

Agreements

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Content ImportImport smart practices contentNANANAEdit
Under ReviewImport smart practices contentNANANAEdit

Base Elements

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Asset AgeAsset ManagementReadReadReadRead
Asset Birth dateAsset ManagementReadEditEditEdit
Asset ClassAsset ManagementReadReadReadRead
Asset StatusAsset ManagementReadEditEditEdit
BYODAsset ManagementReadEditEditEdit
CarrierAsset ManagementReadEditEditEdit
Content ImportImport smart practices contentNANANAEdit
Delete Status CodeAsset ManagementReadEditEditEdit
ICCIDAsset ManagementReadEditEditEdit
IMEIAsset ManagementReadEditEditEdit
Instance TypeAsset ManagementReadReadReadRead
Launch Instance EditorAsset ManagementReadReadReadRead
LocationAsset ManagementReadEditEditEdit
MEIDAsset ManagementReadEditEditEdit
ModelModelReadEditEditEdit
Model ManufacturerModelReadReadReadRead
Model NameModelReadEditEditEdit
Rule Asset ClassAsset ManagementReadEditEditEdit
Supported ByContacts for CIs and asset managementReadEditEditEdit
Under ReviewImport smart practices contentNANANAEdit

Categories

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Content ImportImport smart practices contentNANANAEdit
Under ReviewImport smart practices contentNANANAEdit

Change Requests

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

SmartView (Beta)SmartViews - BETANAReadReadRead

CMDB Classes

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Rule ActiveAsset ManagementNAReadReadEdit
CMDB Class TypeCI and Asset ManagementNAReadReadEdit
Rule Based upon CI ClassAsset ManagementNAReadReadEdit

CMDB Class Mapping Criterias

The CMDB Class Mapping Criteria object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientRead 
ServiceDesk StaffRead 
ServiceDesk Change ManagerRead 
System AdministratorRead, Create, Edit, Delete
The following table lists the required permissions that you must assign for the fields in this object: 

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

CMDB ClassAsset ManagementReadReadReadEdit
Field InfoAsset ManagementReadReadReadEdit
Grouping OperatorAsset ManagementReadReadReadEdit
OperandAsset ManagementReadReadReadEdit 
OperatorAsset ManagementReadReadReadEdit
Order IndexAsset ManagementReadReadReadEdit
Sequence IdAsset ManagementReadReadReadEdit

Content Import

The Content Import object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNA
ServiceDesk StaffNA
ServiceDesk Change ManagerNA
System AdministratorRead, Create, Edit, Delete
The following table lists the required permissions that you must assign for the fields in this object: 

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Content VersionImport smart practices contentNANANAEdit
Deployment DateImport smart practices contentNANANAEdit
File NameImport smart practices contentNANANAEdit
Import DateImport smart practices contentNANANAEdit 
InitiatorImport smart practices contentNANANAEdit
Remedyforce VersionImport smart practices contentNANANAEdit
Scan DateImport smart practices contentNANANAEdit
StatusImport smart practices contentNANANAEdit
SummaryImport smart practices contentNANANAEdit

Incidents

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

SmartView (Beta)SmartViews - BETANAReadReadRead

Models

The Model object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNA
ServiceDesk StaffRead
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete
The following table lists the required permissions that you must assign for the fields in this object: 

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

CMDB ClassModelNAReadEditEdit
CMDB Class NameModelNAReadReadRead
DescriptionModelNAReadEditEdit
InactiveModelNAReadEditEdit
ManufacturerModelNAReadEditEdit
Normalized ModelModelNAReadEditEdit
Normalized With ModelModelNAReadReadRead
Part NumberModelNAReadEditEdit

ModelFieldMappings

The ModelFieldMapping object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNA
ServiceDesk StaffRead
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete
The following table lists the required permissions that you must assign for the fields in this object: 

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Field NameModelNAReadEditEdit
Field ValueModelNAReadEditEdit
Lookup Field IdModelNAReadEditEdit

Normalization Conditions

The Normalization Condition object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNA
ServiceDesk StaffRead
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete
The following table lists the required permissions that you must assign for the fields in this object: 

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Field NameNormalization of CIs, assets, and modelsNAReadEditEdit
Field ValueNormalization of CIs, assets, and modelsNAReadEditEdit
OperatorNormalization of CIs, assets, and modelsNAReadEditEdit
Order IndexNormalization of CIs, assets, and modelsNAReadEditEdit 

Normalization Metadatas

The Normalization Metadata object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNA
ServiceDesk StaffRead
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete
The following table lists the required permissions that you must assign for the fields in this object: 

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Approved CountNormalization of CIs, assets, and modelsNAReadReadRead
Field NameNormalization of CIs, assets, and modelsNAReadEditEdit
Generate ExceptionsNormalization of CIs, assets, and modelsNAReadEditEdit
Object NameNormalization of CIs, assets, and modelsNAReadEditEdit
Pending CountNormalization of CIs, assets, and modelsNAReadReadRead

Normalization Rules

The Normalization Rules object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNA
ServiceDesk StaffRead
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete
The following table lists the required permissions that you must assign for the fields in this object: 

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Field ValueNormalization of CIs, assets, and modelsNAReadEditEdit
InactiveNormalization of CIs, assets, and modelsNAReadEditEdit
Master RuleNormalization of CIs, assets, and modelsNAReadEditEdit
Rule TypeNormalization of CIs, assets, and modelsNAEditReadEdit

Normalization Transaction Master

The Normalization Transaction Master object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNA
ServiceDesk StaffRead
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete
The following table lists the required permissions that you must assign for the fields in this object: 

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Approved ByNormalization of CIs, assets, and modelsNAReadEditEdit
Approved DateTimeNormalization of CIs, assets, and modelsNAReadEditEdit
CMDB ClassNormalization of CIs, assets, and modelsNAReadEditEdit
Exception AgeNormalization of CIs, assets, and modelsNAReadReadRead
Field _ValueNormalization of CIs, assets, and modelsNAReadEditEdit
StatusNormalization of CIs, assets, and modelsNAReadEditEdit

Normalization Transactions

The Normalization Transactions object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNA
ServiceDesk StaffRead
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete
The following table lists the required permissions that you must assign for the fields in this object: 

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Base ElementNormalization of CIs, assets, and modelsNAReadEditEdit
ModelNormalization of CIs, assets, and modelsNAReadEditEdit
Normalization RuleNormalization of CIs, assets, and modelsNAReadEditEdit
StatusNormalization of CIs, assets, and modelsNAEditEditEdit

Problems

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

SmartView (Beta)SmartViews - BETANAReadReadRead

Releases

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

SmartView (Beta)SmartViews - BETANAReadReadRead

Request Definitions

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Content ImportImport smart practices contentNANANAEdit
Under ReviewImport smart practices contentNANANAEdit

Scheduler Exceptions

The Schedule Exceptions object is new in version 20.15.03. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNA
ServiceDesk StaffRead
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete
The following table lists the required permissions that you must assign for the fields in this object: 

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

ExceptionNormalization of CIs, assets, and modelsNAReadEditEdit
Normalization RuleNormalization of CIs, assets, and modelsNAReadEditEdit
SourceNormalization of CIs, assets, and modelsNAReadEditEdit

Tasks

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

SmartView (Beta)SmartViews - BETANAReadReadRead

Templates

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Content ImportImport smart practices contentNANANAEdit
Under ReviewImport smart practices contentNANANAEdit

Users

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Asset Management ViewAsset ManagementRead ReadRead Edit
CI Management ViewCIs and Asset ManagementRead ReadRead Edit

Related topic

Enabling new features in 20.15.03

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