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The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages and fields in version 20.14.02:

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.14.02:

PageServiceDesk
Client
ServiceDesk
Staff
ServiceDesk
Change Manager
System
Administrator
BMCServiceDesk.AcActions 

(tick)

(tick)

(tick)

BMCServiceDesk.AcDeviceEvents 

(tick)

(tick)

(tick)

BMCServiceDesk.AcDeviceProcesses 

(tick)

(tick)

(tick)

BMCServiceDesk.ACDeviceRegistryJSON 

(tick)

(tick)

(tick)

BMCServiceDesk.ACDeviceRegistryPage 

(tick)

(tick)

(tick)

BMCServiceDesk.AcDevices 

(tick)

(tick)

(tick)

BMCServiceDesk.AcDeviceServices 

(tick)

(tick)

(tick)

BMCServiceDesk.AdminCustomizeMenu   

(tick)

BMCServiceDesk.AdminManageObjects   

(tick)

BMCServiceDesk.BroadcastConsole 

(tick)

(tick)

(tick)

BMCServiceDesk.ChangeCollisions 

(tick)

(tick)

(tick)

BMCServiceDesk.ConsoleBroadcastDetail 

(tick)

(tick)

(tick)

BMCServiceDesk.ConsoleBroadcastRelated
List
 

(tick)

(tick)

(tick)

BMCServiceDesk.ConsoleMassUpdate 

(tick)

(tick)

(tick)

BMCServiceDesk.ImpactAnalysis 

(tick)

(tick)

(tick)

BMCServiceDesk.IncidentTimeTracking   

(tick)

BMCServiceDesk.KM_SelfServiceLink 

(tick)

(tick)

(tick)

BMCServiceDesk.SF1Analyst 

(tick)

(tick)

(tick)

BMCServiceDesk.SSTicketLayout

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.StdLayoutBroadcastAdd
NotePage
 

(tick)

(tick)

(tick)

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.14.02:

Class

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

BMCServiceDesk.ACDeviceEventsController

 

(tick)

(tick)

(tick)

BMCServiceDesk.
AcDeviceProcessesController

 

(tick)

(tick)

(tick)

BMCServiceDesk.ACDeviceRegistrycontroller

 

(tick)

(tick)

(tick)

BMCServiceDesk.ACDeviceRegistryJson
Controller

 

(tick)

(tick)

(tick)

BMCServiceDesk.ACDevicesController

 

(tick)

(tick)

(tick)

BMCServiceDesk.ACDeviceServicesController

 

(tick)

(tick)

(tick)

BMCServiceDesk.ACRestActionsController

 

(tick)

(tick)

(tick)

BMCServiceDesk.AdminCustomizeMenu
Controller

 

 

 

(tick)

BMCServiceDesk.AdminManageObjects
Controller

 

 

 

(tick)

BMCServiceDesk.BroadcastConsoleController

 

(tick)

(tick)

(tick)

BMCServiceDesk.ChangeCollisionsController

 

(tick)

(tick)

(tick)

BMCServiceDesk.ConsoleBroadcastDetail
Controller

 

(tick)

(tick)

(tick)

BMCServiceDesk.
ConsoleMassUpdateController

 

(tick)

(tick)

(tick)

BMCServiceDesk.ChatService

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.GenerateReportOnIncident

 

 

 

(tick)

BMCServiceDesk.ImpactAnalysisController

 

(tick)

(tick)

(tick)

BMCServiceDesk.IncidentTimeTracking
Controller

 

 

 

(tick)

BMCServiceDesk.REST_MyIT_Approval

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.REST_MyIT_Category

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.REST_MyIT_Incident

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.REST_MyIT_Knowledge
Article

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.REST_MyIT_Knowledge
Search

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.REST_MyIT_Queue

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.REST_MyIT_ServiceRequest

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.REST_MyIT_ServiceRequest
Defination

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.REST_ServiceUtil

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.SF1AnalystController

 

(tick)

(tick)

(tick)

BMCServiceDesk.StdKnowledgeManagement
Controller

 

(tick)

(tick)

(tick)

Permissions for new objects and fields

You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.14.02:

Broadcasts

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Broadcast ID+

None

Read

Read

Read

<BLANK>

None

Read

Read

Read

Launch Console

None

Read

Read

Read

Change Collisions

The Change Collisions object is new in version 20.14.02. The following table lists the required profile-level permissions that you must assign for this object:

Profile
Permission
ServiceDesk ClientRead
ServiceDesk StaffRead, Create, Edit
ServiceDesk Change ManagerRead, Create, Edit
System AdministratorRead, Create, Edit, View All, Modify All

The following table lists the required permissions that you must assign for the fields in this object.

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Change Request - 1

Read

Read

Read

Edit

Change Request - 2

Read

Read

Read

Edit

Collision State

Read

Read

Read

Edit

ConfigurationItem

Read

Read

Read

Edit

Change Requests

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Collision

Read

Read

Read

Read

Collision Detection State

Read

Edit

Edit

Edit

Chat Details

The Chat Details object is new in version 20.14.02. The following table lists the required profile-level permissions that you must assign for this object:

Profile
Permission
ServiceDesk ClientRead, Create, Edit
ServiceDesk StaffRead, Create, Edit, Delete
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete

The following table lists the required permissions that you must assign for the fields in this object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Chat Instance

Edit

Edit

Edit

Edit

Is Message Read

Edit

Edit

Edit

Edit

Message

Edit

Edit

Edit

Edit

Sender

Edit

Edit

Edit

Edit

Sequence

Read

Read

Read

Read

Chat Instances

The Chat Instances object is new in version 20.14.02. The following table lists the required profile-level permissions that you must assign for this object:

Profile
Permission
ServiceDesk ClientRead, Create, Edit
ServiceDesk StaffRead, Create, Edit, Delete
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete

The following table lists the required permissions that you must assign for the fields in this object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Chat Detail Count

Read

Read

Read

Read

Client

Edit

Edit

Edit

Edit

Staff

Edit

Edit

Edit

Edit

Custom Actions

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Type

Read

Edit

Read

Edit

Fulfillment Inputs

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Tooltip

Read

Read

Read

Edit

URL

Read

Read

Read

Edit

Incidents

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

<BLANK>

Read

None

None

None

Knowledge Articles

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Linked Accounts

Read

Edit

Edit

Edit

Request Definitions

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

URL for More Information

Read

Read

Edit

Edit

Prefix the Prompt/Question to user input

Read

Read

Edit

Edit

Users

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Account Name

Read

None

None

None

Assign Remedyforce License

None

Edit

Edit

Edit

Chat Status

Read

Edit

Edit

Edit

Enable Chat

Read

Read

Read

Edit

Last Available Time

Read

Read

Read

Read

Out of Office

Read

None

None

None

Related topic

Enabling new features in 20.14.02

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