The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages and fields in version 20.14.02:
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.
Permissions for new Visualforce pages
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.14.02:
| Page | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| BMCServiceDesk.AcActions |
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| |
| BMCServiceDesk.AcDeviceEvents |
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| |
| BMCServiceDesk.AcDeviceProcesses |
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| BMCServiceDesk.ACDeviceRegistryJSON |
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| BMCServiceDesk.ACDeviceRegistryPage |
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| BMCServiceDesk.AcDevices |
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| BMCServiceDesk.AcDeviceServices |
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| |
| BMCServiceDesk.AdminCustomizeMenu |
| |||
| BMCServiceDesk.AdminManageObjects |
| |||
| BMCServiceDesk.BroadcastConsole |
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| |
| BMCServiceDesk.ChangeCollisions |
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| BMCServiceDesk.ConsoleBroadcastDetail |
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| BMCServiceDesk.ConsoleBroadcastRelated List |
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| BMCServiceDesk.ConsoleMassUpdate |
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| BMCServiceDesk.ImpactAnalysis |
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| BMCServiceDesk.IncidentTimeTracking |
| |||
| BMCServiceDesk.KM_SelfServiceLink |
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| BMCServiceDesk.SF1Analyst |
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| |
| BMCServiceDesk.SSTicketLayout |
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| BMCServiceDesk.StdLayoutBroadcastAdd NotePage |
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|
Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.14.02:
Class | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
BMCServiceDesk.ACDeviceEventsController |
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BMCServiceDesk. |
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BMCServiceDesk.ACDeviceRegistrycontroller |
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BMCServiceDesk.ACDeviceRegistryJson |
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BMCServiceDesk.ACDevicesController |
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BMCServiceDesk.ACDeviceServicesController |
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BMCServiceDesk.ACRestActionsController |
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BMCServiceDesk.AdminCustomizeMenu |
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BMCServiceDesk.AdminManageObjects |
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BMCServiceDesk.BroadcastConsoleController |
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BMCServiceDesk.ChangeCollisionsController |
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BMCServiceDesk.ConsoleBroadcastDetail |
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BMCServiceDesk. |
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BMCServiceDesk.ChatService |
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BMCServiceDesk.GenerateReportOnIncident |
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BMCServiceDesk.ImpactAnalysisController |
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BMCServiceDesk.IncidentTimeTracking |
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BMCServiceDesk.REST_MyIT_Approval |
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BMCServiceDesk.REST_MyIT_Category |
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BMCServiceDesk.REST_MyIT_Incident |
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BMCServiceDesk.REST_MyIT_Knowledge |
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BMCServiceDesk.REST_MyIT_Knowledge |
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BMCServiceDesk.REST_MyIT_Queue |
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BMCServiceDesk.REST_MyIT_ServiceRequest |
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BMCServiceDesk.REST_MyIT_ServiceRequest |
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BMCServiceDesk.REST_ServiceUtil |
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BMCServiceDesk.SF1AnalystController |
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BMCServiceDesk.StdKnowledgeManagement |
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Permissions for new objects and fields
You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.14.02:
Broadcasts
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Broadcast ID+ | None | Read | Read | Read |
<BLANK> | None | Read | Read | Read |
Launch Console | None | Read | Read | Read |
Change Collisions
The Change Collisions object is new in version 20.14.02. The following table lists the required profile-level permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | Read |
| ServiceDesk Staff | Read, Create, Edit |
| ServiceDesk Change Manager | Read, Create, Edit |
| System Administrator | Read, Create, Edit, View All, Modify All |
The following table lists the required permissions that you must assign for the fields in this object.
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Change Request - 1 | Read | Read | Read | Edit |
Change Request - 2 | Read | Read | Read | Edit |
Collision State | Read | Read | Read | Edit |
ConfigurationItem | Read | Read | Read | Edit |
Change Requests
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Collision | Read | Read | Read | Read |
Collision Detection State | Read | Edit | Edit | Edit |
Chat Details
The Chat Details object is new in version 20.14.02. The following table lists the required profile-level permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | Read, Create, Edit |
| ServiceDesk Staff | Read, Create, Edit, Delete |
| ServiceDesk Change Manager | Read, Create, Edit, Delete |
| System Administrator | Read, Create, Edit, Delete |
The following table lists the required permissions that you must assign for the fields in this object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Chat Instance | Edit | Edit | Edit | Edit |
Is Message Read | Edit | Edit | Edit | Edit |
Message | Edit | Edit | Edit | Edit |
Sender | Edit | Edit | Edit | Edit |
Sequence | Read | Read | Read | Read |
Chat Instances
The Chat Instances object is new in version 20.14.02. The following table lists the required profile-level permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | Read, Create, Edit |
| ServiceDesk Staff | Read, Create, Edit, Delete |
| ServiceDesk Change Manager | Read, Create, Edit, Delete |
| System Administrator | Read, Create, Edit, Delete |
The following table lists the required permissions that you must assign for the fields in this object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Chat Detail Count | Read | Read | Read | Read |
Client | Edit | Edit | Edit | Edit |
Staff | Edit | Edit | Edit | Edit |
Custom Actions
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Type | Read | Edit | Read | Edit |
Fulfillment Inputs
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Tooltip | Read | Read | Read | Edit |
URL | Read | Read | Read | Edit |
Incidents
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
<BLANK> | Read | None | None | None |
Knowledge Articles
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Linked Accounts | Read | Edit | Edit | Edit |
Request Definitions
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
URL for More Information | Read | Read | Edit | Edit |
Prefix the Prompt/Question to user input | Read | Read | Edit | Edit |
Users
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Account Name | Read | None | None | None |
Assign Remedyforce License | None | Edit | Edit | Edit |
Chat Status | Read | Edit | Edit | Edit |
Enable Chat | Read | Read | Read | Edit |
Last Available Time | Read | Read | Read | Read |
Out of Office | Read | None | None | None |
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