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To prepare your environment for the BMC ProactiveNet installation, you must perform certain tasks before you begin the installation. The following sections provide details about the tasks that you must perform.

Pre-installation tasks for all operating systems

  • Close all applications that are running.
  • Disable any anti-virus software on each host computer on which you are installing a component or exclude the ProactiveNet installation directory from the virus scanning.
  • Turn off the Windows Firewall and then the Windows Firewall service (services.msc), before launching the installation program.

    Note

    While you install or upgrade to BMC ProactiveNet, connection to the remote desktop may be lost if the Windows Firewall service is brought down before bringing down the machine firewall.

    If the Windows Firewall service is disabled, enable the Windows Firewall from services.msc, and set the service startup type to manual.
    1. Start the Windows Firewall service.
    2. Enter the following command to turn off the firewall:
      For Windows 2008 R2:
      netsh advfirewall set allprofiles state off
      For Windows 2008:
      netsh firewall set opmode mode = DISABLE
    3. Stop the Windows Firewall service.
    4. Start the install process.
    5. Start the Windows Firewall service after the installation is complete.
    6. Enter the following command to turn on the firewall after successful installation:
      For Windows 2008 R2:
      netsh advfirewall set allprofiles state on
      For Windows 2008:
      netsh firewall set opmode mode = ENABLE
  • Disable the following programs on the target computer:
    • virus scanning programs
      Virus scanners can block the SMTP port and lock files that the installation program needs to configure the mail server and perform the installation. You can enable the virus scanning programs after the installation is completed.
    • firewall protection programs, such as McAfee Host Intrusion Prevention Service (HIPS)
      HIPS can block access to ports that are used by the installation program during installation and by the BMC ProactiveNet Server at runtime. You must leave HIPS disabled after the installation is completed. You must reboot the computer after you disable the service.

Configuring e-mail settings to receive alerts

Review the e-mail settings on the server to ensure that it is configured to receive e-mail alerts from BMC ProactiveNet. If it is not, an error or warning message similar to the following is displayed:
Warning: ProactiveNet's e-mail alerts may not work with the current configuration
If this message is displayed, perform the following procedure.

To configure e-mail settings to receive alerts from BMC ProactiveNet

  1. Review the e-mail settings and make necessary changes, as described in the following table:

    Setting

    Location

    Parameter or property to change

    Correct format

    Administrator's e-mail address

    Linux/Solaris:
    /usr/installationDirectory
    /etc/hosts/admin_user

    Microsoft Windows:
    installationDirectory\pw
    \etc\hosts\admin_user

    admin_user

    a fully qualified e-mail address
    in the following format:
    user@company.com

    Sender's e-mail address

    Linux/Solaris:
    /usr/installationDirectory
    /etc/hosts/from_name

    Microsoft Windows:
    installationDirectory\pw
    \etc\hosts\from_name

    from_name

    user or user@company.com,
    depending on the valid from address
    accepted by the SMTP server

    SMTP server host name or IP address

    Linux/Solaris:
    /usr/installationDirectory
    /custom/conf/pronet.conf

    Microsoft Windows:
    installationDirectory\pw
    \custom\conf\pronet.conf

    pronet.api.emailer
    .smtp.host

    a fully qualified server host name
    or IP address reachable from the
    BMC ProactiveNet Server host

    SMTP port

    Linux/Solaris:
    /usr/installationDirectory
    /custom/conf/pronet.conf

    Microsoft Windows:
    installationDirectory\pw
    \custom\conf\pronet.conf

    pronet.api.emailer
    .smtp.port

    a valid port number on which the
    SMTP server is listening for SMTP requests

    1. After you modify the e-mail settings, verify the configuration by using one of the following scripts, depending on your operating system:
      • Linux/Solaris: /usr/pw/pronto/bin/TestEmail.sh
      • Microsoft Windows: installationDirectory\pw\pronto\bin\TestEmail.bat

    A Success or Failure message is sent to the administrator's e-mail address and is added to the TestEmail.log file that is located in the same directory as the verification script.

You can run the script multiple times until the e-mail settings are configured correctly.

Where to go from here

Proceed to the pre-installation tasks specific to your operating system:

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