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Supported operating systems and disk space requirements

Operating Systems

Disk space requirements

Hardware

Microsoft Windows Server 2008 R2

330 MB

 

Sun Solaris 10

171 MB

SPARC (32- and 64-bit)
Memory: 256 MB of available memory plus 50 MB for each additional instance

Red Hat Enterprise Linux 6.2

 

 

Note

  • NTFS is the preferred drive format for IBRSD installations. Installation on WIN FAT 32 drives can cause unpredictable results.
  • IBRSD does not support 64 bit OS yet. IBRSD is installed with BMC ProactiveNet on a 64 bit OS and works in the 32 bit mode.

Supported versions of BMC products required to use IBRSD

Before installing IBRSD, you must have installed the supported versions of the BMC Remedy and BMC ProactiveNet products listed in the table below. To determine the order in which to install these products, see their respective documentation.

Product or patch

Version

Reference

BMC Remedy AR System Server

  • 7.6.04 SP2, SP3, SP4
  • 8.0
  • 8.1 (with BMC ProactiveNet version 9.0 SP2)
  • BMC Remedy Action Request System Installation Guide
  • BMC Remedy Action Request System Release Notes

BMC Remedy AR System components:

  • Assignment Engine
  • Approval Server
  • 7.6.04 SP2, SP3, SP4
  • 8.0
  • 8.1 (with BMC ProactiveNet version 9.0 SP2)
  • BMC Remedy Action Request System Installation Guide
  • BMC Remedy Action Request System Release Notes

BMC Atrium CMDB and Product Catalog

  • 7.6.04 SP2, SP3, SP4
  • 8.0
  • 8.1

BMC Atrium Core Installation Guide

BMC Remedy Incident Management

  • 7.6.04 SP2, SP3, SP4
  • 8.0
  • 8.1

Download the most recent patch from the BMC support site at http://www.bmc.com/support.

BMC ProactiveNet Operations Console

9.0.00

Planning

BMC ProactiveNet Administration Console

9.0.00

Planning

BMC ProactiveNet CMDB Extensions

9.0.00

Planning

Required licenses for products required to use IBRSD

To use IBRSD, you need licenses for the following BMC products:

  • BMC Remedy AR System Server
  • BMC:Atrium CMDB Application
  • BMC:Incident Management Application
  • BMC:Incident Management User Fixed
  • BMC:Financial Management Application
  • BMC:Financial Management User Fixed
  • BMC:Problem Management Application
  • BMC:Problem Management User Fixed
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