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This section provides the information that you need to download the BMC ProactiveNet version 9.0 Service Pack 2 (also known as version 9.0.22) from the BMC Electronic Product Distribution (EPD) website.

BMC ProactiveNet version 9.0 Service Pack 2 is available for download from the BMC Electronic Product Distribution (EPD) website at http://webapps.bmc.com/epd. If you do not already have a user name and password that allow you to fully access the BMC EPD website, you can register for a user name and password on the site.

If you do not have a current license for the product, contact a BMC sales representative by calling 800 793 4262.

Note

This service pack does not contain all of the files that are required for a complete product release.
Before you install the service pack, you must have previously installed BMC ProactiveNet version 9.0.00.

This service pack is a cumulative service pack and contains all the fixes released in the earlier versions of BMC ProactiveNet.

Prerequisites

Before you download and install BMC ProactiveNet version 9.0 Service Pack 2, download the following from the Electronic Product Distribution (EPD) website.

  • BMC ProactiveNet version 9.0.00  
  • BMC ProactiveNet Central Monitoring Repository - base image (latest available version)
  • BMC ProactiveNet Central Monitoring Repository - extended image (latest available version)

If you are a BMC ProactiveNet version 9.0.00 Select Market Availability customer, you can install BMC ProactiveNet version 9.0 Service Pack 2 after installing BMC ProactiveNet version 9.0.00. For information about downloading BMC ProactiveNet version 9.0.00, see Downloading the BMC ProactiveNet software.

To download BMC ProactiveNet version 9.0 Service Pack 2 from the EPD website

  1. Create a directory in which to place the downloaded files. On Microsoft Windows systems, ensure that the directory is only one level into the directory structure.
    The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image must not be in a directory deeper than two
    levels into the directory structure.
  2. Log on to https://webapps.bmc.com/epd/faces/licensedProd.jsp with your BMC support credentials.
  3. In the Export Compliance and Access Terms page, provide the required information, accept the terms, and click Continue.
  4. Select the Product Patches tab.
  5. Expand BMC ProactiveNet Performance Management Suite > BMC ProactiveNet Performance Management Suite (version 9.0.00 or 9.0.10 or 9.0.20 or 9.0.30 or 9.0.40 or 9.0.50).
  6. Expand BMC ProactiveNet 9.0.00.
  7. Select the BMC ProactiveNet Performance Management Version 9.0.00 - Core Components Service Pack 2 check box to download the BMC ProactiveNet Server and its components.
    Select the BMC ProactiveNet Performance Management 9.0.00 – Extensions for Atrium CMDB Service Pack 2 check box to download the BMC ProactiveNet CMDB Extensions.
  8. To download the selected items, click Download (FTP) or Download Manager.
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP
      instructions are sent to you in an e-mail message.
    • Download Manager enables you to download multiple files consecutively, and to resume an
      interrupted download if the connection drops.
      This method requires a one-time installation of the Akamai NetSession client program on the target
      computer and is usually the faster and more reliable way to transfer files. A checksum is used to verify file integrity automatically.

Related topic

Installing Service Pack 2

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