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    Required products and versions for BMC ProactiveNet Performance Management Triage and Remediation Solution

    Before using Triage and Remediation workflows, you must have installed the supported versions of the BMC Remedy and BMC ProactiveNet products listed in the table below. To determine the order in which to install these products, see their respective documentation.

    Product or patch

    Version

    Reference

    BMC Remedy IT Service Management 

    7.6.04 SP2 / 7.7

     

    BMC Remedy Service Desk 

    7.6.04 SP2


    BMC Atrium Orchestrator Platform 

    7.6.02 SP3

     

    BMC Atrium Orchestrator Content 

    20.12.02 for ITSM 7.6.04 SP2
    20.12.02.01 for ITSM 7.7

     

    BMC ProactiveNet

    9.0

     

    BMC Remedy Change Management

    7.6.04 SP2 / 7.7

     

    BMC Atrium CMDB  

    7.6.04 SP2 

     
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