This documentation portal contains information about BMC FootPrints Service Core Versions 12.0.0 and 12.0.01. FootPrints Service Core is a service desk and customer support tool that is easy to use and administer. It is extremely flexible, scalable, and customizable. For more information, see Release notes and notices.

You can browse through the topics, search for specific information, add comments, and view comments from other users. PDFs of the content can be found on the PDFs page. A BMC support ID is required for commenting and downloading PDFs.

Where to start

Information about using and configuring FootPrints Service Core is available in multiple locations. Watch the 2-minute video below for details. You can also watch the video on YouTube at https://www.youtube.com/watch?v=hHhPNMK5NC8.

For planning information and general information about the application, see the Planning topics and Key concepts topics.

To learn more about using FootPrints Service Core, see the topics listed below:

Other resources

BMC Communities

You might also like to visit the BMC FootPrints Service Core User Community. You need a BMC Support ID to participate.

Help for online technical documentation

For help on searching, adding comments, following topics, and exporting the FootPrints Service Core documentation, see Help for BMC FootPrints Service Core Online Documentation.

Localized Help

Localized PDFs are provided for four languages on the PDFs page.

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