The BMC FootPrints Service Core interface appears as a portal where users access the information and functions that they need to do their jobs. The portal includes everything you see in the content section of the browser window. Tabs appear at the top of the working area and represent different areas of the application. These areas are called consoles. Administrators can configure the existing portals and consoles or create as many new ones as they need. 

You can create different portals to accommodate different types of users. Each portal has its own URL and you can assign a specific portal to each user role. For example, you might create portals for different groups of customers and for different agent roles.

The default portal includes a basic set of consoles: Home, Administration, and Calendar. Additional consoles are available from the More menu (Service Portfolio, Knowledge Base, and so on). You can also select a theme for each portal.

Four display options are available for consoles:

  • A tab that can be closed by users (and reopened from the More menu)
  • A tab that cannot be closed by users
  • An option in the More menu
  • Hidden (not selected to appear in a portal)

Fonts, colors, logos and layouts can be customized to create a unique environment for your users.

For detailed information, see the Related topics.

Related topics

Configuring portals

Configuring consoles

Configuring user roles

Getting started quickly for administrators

Was this page helpful? Yes No Submitting... Thank you
© Copyright 2019 BMC Software, Inc.
Legal notices