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    Welcome to the FootPrints online documentation.

    FootPrints is a service desk and customer support tool that is easy to use and administer. With FootPrints, IT service organizations have the power and information necessary to deliver an exceptional customer experience, while creating unprecedented business value.

    Latest online product documentation

    The FootPrints product documentation for the following releases is now available on docs.bmc.com:

    FootPrints VersionSearch the online documentation

    12.1

    12.0

    Older product documentation PDFs

    Additional resources

    The following BMC sites provide information outside of the FootPrints documentation, that you might find helpful: