Preparing for upgrade

This topic explains how to obtain the files that you need for the upgrade of Client Management from your current version to version 12.1 . The following topics describe the upgrade process and provide information that you can use to prepare your environment for the upgrade:

Files to download

The following table lists the upgrade archives to download according to the instructions in Downloading the upgrade archives .

Hyperlink on EPD page	Files downloaded from hyperlink
http://www.bmc.com/available/epd.html
Documentation for Client Management 12.1	BMC Online Technical Documentation portal for the Client Management 12.1
Client Management 12.1	A zipped installation file for each relevant platform.

The product files that you download from the BMC Software Electronic Product Distribution (EPD) website might contain some or all of the patches listed on a product's Customer Support web page. If the EPD page shows that a patch is included in a file that you downloaded, you do not need to obtain that patch separately.

Downloading the upgrade archives

Create a directory in which to place the downloaded archives.
Go to http://www.bmc.com/available/epd.html .
At the login prompt, enter your user ID and password, and click Submit .
On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue .
If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, as described in the EPD site help ; otherwise, go to step 6.
Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.
In the search box under Filter Products , enter Client Management , and then click Go .
The BMC Client Management link is displayed in the right pane.
Click the BMC Client Management link and on the BMC Client Management page, click the Products tab.
From the Version list, select the 12.1 version.
Select the platform to download.
Click Download (FTP) or Download Manager :
- Download (FTP) - Places the selected items in an FTP directory. The credentials and FTP instructions are sent to you in an email message.
- Download Manager - Enables you to download multiple files consecutively, and to resume an interrupted download, if the connection drops. This method requires a one-time installation of the Akami NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

Preparing for upgrade