Use the installation utility to modify an existing BMC Analytics for Business Service Management installation. This utility automatically populates all the values on the screens that you have entered in previous installation from the AnalyticsInstallingConfiguration.xml file present in the temp directory.
Change the values only if they are required else leave them and move to next screen.
You can make the following updates:
If you are reconfiguring your authentication type from SAP BusinessObjects Authentication (Enterprise) to BMC Atrium Single Sign-On authentication, you must perform the following actions before launching the installation utility:
On the welcome screen, click Next.
On the license agreement screen, review the license, select I accept the terms of the License Agreement, and click Next.
On the Installation Type Selection screen, accept the default selection of BMC Remedy IT Service Management, and click Next.
Since BMC Analytics for BSM only supports BMC Remedy IT Service Management, do not select the other products that appear on the Installation Type Selection screen.
On the the BusinessObjects Information screen, accept the default values and click Next.
If you are installing on Windows and if you selected Java in the preceding step, the Authentication Method Selection screen appears. If you are installing on UNIX or Linux or if you selected .Net in the preceding step, proceed to step 12.
If the Authentication Method Selection screen appears, update the authentication method by specifying one of the following authentication types, and then click Next:
SAP BusinessObjects Enterprise Authentication—Select this option if you want to change from BMC Atrium Single Sign-On authentication to SAP BusinessObjects Enterprise authentication. Skip to step 12.
BMC Atrium Single Sign-On Authentication—Select this option if you want to change from SAP BusinessObjects Enterprise authentication to BMC Atrium Single Sign-On authentication. The current authentication is indicated on the dialog box. After you make your selection and click Next, the Host Name Information screen appears.
Complete the Atrium Single Sign-On Information screen as follows, and then click Next:
Fully Qualified Host Name
Fully qualified host name of the BMC Atrium Single Sign-On server.
HTTPS Port Number
HTTPS port number used by the BMC Atrium Single Sign-On server.
User name for the BMC Atrium Single Sign-On server administrator.
Password for the BMC Atrium Single Sign-On server administrator.
On the Apache Tomcat Application Server Information screen, click Next.
On the Business Objects CMS Server Information screen, modify the options as follows:
Business Objects CMS Server Name
Host name for the SAP BusinessObjects Enterprise CMS server. If you are installing in a clustered environment, type the SAP BusinessObjects Enterprise server name instead of the cluster name.
Name of your SAP BusinessObjects Enterprise administrator account. The default value is Administrator.
Password for the SAP BusinessObjects Enterprise administrator account. The default value is a null value.
Port number assigned to your SAP BusinessObjects Enterprise server. The default port number is 6400.
Click Next to verify the connection to the SAP BusinessObjects Enterprise CMS server.
If the product cannot verify the connection, a validation error is provided. Click Previous to reenter the CMS Server information.
If you have already recorded your customizations to the reports and universe, or if you use a linked universe, click Next and proceed to the next step. If you have not yet recorded your customizations and you do not use a linked universe, click Cancel to cancel the installation. Record your customizations and then restart the installation.
Complete or modify the following fields and database type related to BMC Remedy AR System server for BMC Remedy IT Service Management, clicking Next to proceed to the subsequent screens:
User name for the administrator account for your BMC Remedy AR System server. The default value is Demo.
The password assigned to the administrator account for your AR System server.
Port number assigned to your AR System server. The default value is 0.
AR Server Host Name
Host name for the AR System server.
Host Name or IP Address
Host name or IP address of the AR System server.
(Oracle only) SID Name
Oracle database SID. The default value is ARSystem.
(SQL Server only) Instance Name
Microsoft SQL Server instance name for the AR System server database.
(SQL Server only) Database Name
Microsoft SQL Server database name for the AR System server. The default value is ARSystem.
Database port number. For Oracle, the default value is 1521; for Microsoft SQL Server, the default value is 1433.
AR System server database user. The default value is ARAdmin. If your AR System Server database is Microsoft SQL Server and uses SQL Server authentication, this user must be a member of the Local Administrators Group.
Password for the AR System server database user.
Domain Name (SQL Server, Window Authentication only)
Domain of the BMC Remedy AR System server database.
Complete the following information on the Fiscal Calendar Information screen:
Value of the year that you want to be the start year of the fiscal calendar. The year you enter must be equal to or later than the year 1970 and less than the year 2037.
Month that you want to be the start month of the fiscal calendar, where the number 01 represents January, 02 represents February, and so on.
Number of Years
Value that represents the duration of the fiscal calendar. For example, if you entered 2008 as a start year and you want the fiscal calendar to end 10 years from the start time, you would enter a value of 9.
If you want the fiscal calendar to run from April 2008 until March 2018, you would enter the following values:
Start Year: 2008
Start Month: 04
Number of Years: 9
The product considers the business services and relationships under the DataSet IDs that you specify and will populate the DENORMALIZE_BSM_RELATIONSHIPS table using the CIs in the specified DataSet.
On the Timezone Selection screen, for BMC IT Service Management, select the time zone and locale that you want to use for the reports, and then click Next. The default timezone is GMT, and the default locale is EN.
If you reconfigured to BMC Atrium Single Sign-On authentication, the URL for the InfoView appears on this screen. The URL that appears is http://fullyQualifiedBusinessObjectsHostName:port/InfoViewApp/logon/logon.do.
If you reconfigured to use SAP BusinessObjects authentication, the BI launch pad URL is http://fullyQualifiedBusinessObjectsHostName:port/BI.
The InfoView or BI Launchpad does not open using the Start > Programs menu.
Click Done to exit the wizard.
If you added a new BMC product to report on, you need to perform all the relevant procedures documented in this documentation portal, such as creating the appropriate users on the SAP BusinessObjects server, configuring the universe parameters, refreshing the reports, and any relevant configuration tasks.