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This section contains information about enhancements in version 8.1.00 of the BMC Analytics for Business Service Management (BMC Analytics for BSM) product.

New supported applications

BMC Analytics for BSM now supports the following applications:

  • BMC Remedy IT Service Management Suite 8.1.00
  • BMC Atrium Single Sign-On 8.1.00
  • SAP BusinessObjects Business Intelligence 4.1

Tip

For information about issues corrected in this release, see Known and corrected issues.

Support for SAP BusinessObjects Business Intelligence 4.1

BMC Analytics for BSM now supports SAP BusinessObjects BI 4.1. You can obtain version 4.1 from the BMC Analytics for BSM Electronic Product Distribution (EPD) website. The procedures and screenshots in this documentation portal have been updated to reflect support for the new version.

This version of BMC Analytics for BSM only supports the ITSM universe.

SAP BusinessObjects BI 4.0 continues to be supported.

Reconfiguring an existing instance of BMC Analytics for BSM

Beginning this release, you now have the option of reconfiguring an existing instance of BMC Analytics for BSM. A new Reconfiguration Options screen is introduced in the BMC Analytics for BSM 8.1.00 installer. You can select any of the following reconfiguration options from this screen.

  • Change Analytics Authentication—Use this option to change either from SAP BusinessObjects Enterprise Authentication to BMC Atrium Single Sign-On Authentication or from BMC Atrium Single Sign-On Authentication to SAP BusinessObjects Enterprise Authentication.
  • Repair AR System Database Objects—Use this option if the BMC Remedy AR System database objects like stored procedures, functions, and tables that are installed by BMC Analytics for BSM are deleted or corrupted.
  • Modify existing Timezone and Locale—Use this option if you want to change the existing timezone and locale.
  • Modify existing Fiscal Calendar—Use this option if you want to change the existing fiscal calendar details such as the start year, start month, and number of years.
  • Re-execute the DENORMALIZE procedure—Use this option if:
    • There are changes related to the Business Service Model from BMC Atirum Explorer on the BMC Remedy AR System server.
    • If you want these changes to reflect in the BMC Analytics for BSM reports.
  • Re-populate the Enumerated Values (Overlays)—Use this option if:
    • You have created Overlays for ENUM values.
    • If there are changes to the ENUM values on the BMC Remedy AR System server.
    • If you want these changes to reflect in the BMC Analytics for BSM reports.
  • Reload the LCM BIAR file—Use this option if the BMC Analytics for BSM universe or reports get corrupted.

For more information about these options and the prerequisites for each of this option, see Reconfiguration options.

Sample reporting formats for the SAP BusinessObjects Business Intelligence platform

The SAP BusinessObjects Business Intelligence platform offers a new set of additional reporting options that you can use for your own specific reporting and analysis requirements. These additional new formats are SAP Dashboards and SAP Explorer. To help you understand the additional values that SAP Dashboards and SAP Explorer can offer, the following reference samples are included in this release:

  • BMC Helpdesk Dashboard

  • Incident view set

You can use these samples as a starting point for creating more complex and relevant reporting and analysis capabilities while leveraging the underlying BMC Analytics for BSM data models.

For more information about the license requirements for these sample reports, see Extended Analysis Samples. For more information about how to view these sample reports, see Viewing a report.

Note

 BMC Analytics for BSM continues to focus on and support only the WebIntelligence reporting option.

Automated procedure for modifying the field properties in the ITSM universe required for the hyperlinks to the BMC Remedy Mid Tier in the reports

Earlier, you had to manually modify the properties of the AR Server and Web Server fields in the ITSM universe and then export this universe to enable the hyperlinks to the BMC Remedy Mid Tier in the BMC Incident Management, BMC Change Management, and the BMC Release Management reports.

Beginning this release, this procedure has been automated. For this, a new Mid Tier URL and Port field has been added on the BMC Remedy AR System Server Administrator Information screen in the BMC Analytics for BSM 8.1.00 installer. You have to enter the BMC Remedy Mid Tier URL and the port number information for this field using the http://<midTierHostName:port> format. This value is stored in a back end table and then automatically used by the Web Server field in the ITSM universe. Additionally, the BMC Remedy AR System server host name value that you enter in the existing AR Server Host Name field on the BMC Remedy AR System Server Administrator Information screen is used by the AR Server field in the ITSM universe.

However, you have to manually add the hyperlinks to the BMC Remedy Mid Tier in the BMC Incident Management, BMC Change Management, and the BMC Release Management reports that don't already have them. For more information, see Configuring the hypertext launch link to BMC Remedy Mid Tier.

Related topics

Downloading the installation files
Known issues and workarounds

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