This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site. This topic contains the following sections:
The product files that you download from the BMC Software Electronic Product Distribution (EPD) website might contain some or all of the patches listed on a product’s Customer Support web page. If the EPD page shows that a patch is included in a file you downloaded, you do not need to obtain that patch separately.
Create a directory in which to place the downloaded files.
On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image must not be in a directory deeper than two levels into the directory structure.
From the Component View (the default view), in the Filter Products text box under Products, type part or all of the product name (BMC Application Diagnostics) and press Enter, or click Go.
Only the product components entitled for the licenses you own will be displayed.
In the pop-up window, select the version (default selection is the latest GA version), the platform (if applicable), and click Go.
Click the appropriate tab:
Products—Displays the product files and supplementary related files available for download.
Patches—Displays the patch and service pack files available for download.
License Information—Displays the files related to licenses.
Documentation—Displays the Online Technical Documentation links and the offline zip files of the documentation available for download.
You cannot select files across the tabs. When you click another tab, current selections are cleared.
For each tab, select the check boxes next to the files and documents that you want to download.
checksumoperation is used to verify file integrity automatically.
Carefully review thesystem requirements for your platform and other tasks necessary for setting up the installation environment. You must perform these tasks before you launch the installation program.
For installation instructions, see Installing BMC Application Diagnostics