Viewing services in a hierarchical tree

The Services> Tree View displays all service groups in a hyperbolic tree for a user-defined time duration, with the option of expanding the tree to display the contents of the service groups and their infrastructure groups. The Services> Tree View supports the following probable cause analysis relationships: Service to Group; Group to Group; Group to Service; Group to Device; and Service to Device.

The following information is displayed in the Services> Tree View:

Categorization of the aggregate event status for each service by category (user transactions, application, database, network, system, or other)
The Predictive icon is displayed next to the category icon. The color of this icon is based on the severity of the predictive event.
Intelligent events and external events that are associated with a device (device-associated events) that have the highest severity are displayed.
If there are any events related to a dependent group, a dashed line is shown with its severity color based on a direct impact check.
Aggregate abnormality score for each service (as a purple thermometer bar)
Dependency events can be propagated by accessing Options > Administration > Advanced > EditRelationships and selecting the Direct Impact check box.
Services containing metrics which belong to SLO (Service Level Objective) are highlighted with an indication whether the SLO has open violations or no open violations
Note
If BMC_ProactiveNetServer is within the firewall and the Operations Console is outside the firewall, then the Group tree might not be displayed properly in Firefox 2.0. This is due to known issues with the browser. To ensure the proper display of the Group tree correctly on Firefox 1.5, perform the following on Windows 2000 or XP:
- 1. In the Windows Control Panel, double-click the Java icon.
  2. In the Java Control Panel, click Network Settings, and then change the default Use browser settings option to Direct connection.

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