This section explains how to upgrade BMC ProactiveNet Server 9.0.xx or 9.5.xx to 9.6.00 on Microsoft Windows.
Notes
To upgrade the BMC ProactiveNet Server, perform the following steps:
Access the installation program by using one of these methods:
On the license agreement page, select I agree to the terms of the license agreement, and click Next.
The upgrade routine checks the system to see that it meets the upgrade prerequisites. It also checks for a current installation of BMC ProactiveNet Server 9.0.xx or 9.5.xx. It displays any errors that it discovers. You can correct them and then return to the upgrade sequence.If your server is a standalone BMC ProactiveNet Server or a BMC ProactiveNet Central Server, perform the following step:
Notes
On the Configuring BMC ProactiveNet Central Monitoring Base Repository page, provide the following details, and click Next:
Source Directory — BMC ProactiveNet Central Monitoring Repository base file, 9.6.00_base-yyyymmdd-hhmmss.zip, where yyyymmdd-hhmmss is the date and time of the repository image. Download repository files from the BMC Electronic Product Distribution (EPD) facility or copy the files from the installation kit.
Warning
The directory path must not contain any of the following special characters. The installer does not support them.
(, ), !, @, #, $, %, ^, &, *, +, =, ~, `, \, ', <, and >
If you have a 9.0 Central Server without Central Monitoring Administration and you upgrade to a 9.6 Central Server that has Central Monitoring Administration, the Central Server will not contain the 9.0 Central Monitoring Repository contents. The repository will contain only the 9.6 repository contents after the upgrade. Hence, BMC recommends that when upgrading a 9.0 Central Server without Central Monitoring Administration to a 9.6 Central Server with Central Monitoring Administration, specify the 9.0 repository in the Source Directory field. After the upgrade is complete, run the pw repository update command with the 9.6 repository as an argument. This will ensure that the repository contains both the 9.0 and 9.6 repository contents.
On the Configuring KB Migration Path page, if you have already migrated customized KB definitions to the new standard 9.6.00 KB, select Yes, and browse to the path of the customized KB directory.
The file path should follow this hierarchy structure:
\topLevelDirectory\mergedKB\server\etc\cellName, where \server\etc\cellName is the standard subdirectory
Warning
If you do have KB or KBs to migrate but have not done so, you can pause the upgrade process and perform the migration steps. See Migrating the configuration of BMC ProactiveNet cells.
During the upgrade, the routine copies the KB under the \mergedKB\server\etc\cellName path and overwrites the KB in the default installationDirectory\pw\server\etc\cellName path.
Notes
After you successfully upgrade the BMC ProactiveNet Server, you can find the following two folders at installationDirectory\BMC Software (Microsoft Windows):
Note
During upgrade, the pronet.db log returns warning messages due to repetitive registration of monitors. You can ignore these warnings as they do not cause any problem to the upgrade.