Out-of-the-box event management policies

Standard event management policies and dynamic enrichment policies are included with the BMC ProactiveNet. These policies enable you to interactively set up routine event processing quickly.

To use out-of-the-box dynamic enrichment policies, you must enable the policy, import useful data into the sample .csv files and then import the data into the BMC ProactiveNet cell using the policy mechanism. For instructions to creating dynamic enrichment policies, see Creating a new dynamic enrichment event management policy.

Several event management policies are included with the product that enable you to interactively set up routine event processing quickly. Standard event management policies that are provided out-of-the-box include:

PATROL_Portal_Closure_on_OK_Events
Apache_Login_Failed_Repeats
Blackout_Suppression
Adapter_Start_Stop_Closure
Client_Stop_Closes_Start
Sample_Component_Based_Enrichment_Policy
Sample_Intelligent_Incident_Service_Policy
Event_Reporting_Propagation
Event_Propagation_To_Remedy_Help_Desk

Dynamic enrichment policies that are provided out-of-the-box include:

Location_Enrichment
Service_Contact_Enrichment
PATROL_Message_Translation
BPM_STATE_CHANGE
BPM_RSM_STATE_CHANGE
PATROL_EVENT

The following table lists the out-of-the-box policies and indicates whether or not each out-of-the-box policy is enabled by default.

Policy type	Policy name	Description	Enabled
Closure	PATROL_Portal_Closure_on_OK_Events	Closes previous Portal events for the same managed object	Yes
	Adapter_Start_Stop_Closure	Closes previous events for the same adapter instance	Yes
	Client_Stop_Closes_Start	Client Stop events close Client Start events and then close themselves	Yes
	JSERVERCellConnectionStatusPolicy		Yes
	Close_Open_Alarms		Yes
	RATECellConnectionStatusPolicy		Yes
Component Based Enrichment	Sample_Component_Based_Enrichment_Policy	Enriches events by filling selected event slots with the slot values of the component type	No
Dynamic Blackout	Dynamic_Blackout	Blacks out events that meet a specified criteria during a specified time period	No
Dynamic Enrichment	Location_Enrichment	Appends the location of a server to an event	No
	Service_Contact_Enrichment	Appends contact information for a server administrator to an event. For example, contact information might include the name of the administrator for that server and his or her telephone number.	No
	PATROL_Message_Translation	Replaces the text of existing PATROL event messages with messages that can be more easily understood by operators.	No
Intelligent Incident Service	Sample_Intelligent_Incident_Service_Policy	Sample policy for creating Intelligent Incidents for Remedy Helpdesk	No
Propagation	Event_Propagation_To_Remedy_Help_Desk	Propagates events to Remedy Helpdesk	No
Propagation	Event_Reporting_Propagation	Propagates events to the Portal for event reporting	No
Recurrence	Apache_Login_Failed_Repeats	Handles repeating Apache Login Failed events	No
Recurrence	Patrol_Portal_DeDup_Policy	Handles repeating Portal events for the same managed object	Yes
Suppression	Blackout_Suppression	Suppresses Blackout events	No
Component Based Blackout	Component_Based_Blackout	Suppresses events that meet a specified criteria during a specified time period for specified components	No

For instructions to use these out-of-the-box policies, see Creating new standard event management policies and Creating a new dynamic enrichment event management policy.

Note

The BMC Impact Integration for PATROL product can detect duplicate events and can correlate events that come from the same origin. The rules for detecting duplicated events are located in the installationDirectory/pw/server/etc/cellName/kb/rules/bii4p.mrl file. See the patrol_duplicates and the correlate alarm_and_ra definitions. You can use the new patrol_duplicates rule to delete duplicate events and the correlate alarm_and_ra rule to close a current event after a subsequent event arrives from the same origin.

BMC Impact Integration for PATROL does not provide a policy for these events.

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Out-of-the-box event management policies