Integration for BMC Remedy Service Desk requirements

Supported operating systems and disk space requirements

Operating systems	Disk space requirements	Hardware
Microsoft Windows Server 2008 R2	330 MB
Sun Solaris 10	171 MB	SPARC (32- and 64-bit) Memory: 256 MB of available memory plus 50 MB for each additional instance
Red Hat Enterprise Linux 6.2

Note

NTFS is the preferred drive format for IBRSD installations. Installation on WIN FAT 32 drives can cause unpredictable results.
IBRSD does not support 64 bit OS yet. IBRSD Integration gets installed with BPPM on 64 bit OS and works in 32 bit mode.

Supported versions of BMC products required to use IBRSD

Before installing IBRSD, you must have installed the supported versions of the BMC Remedy and BMC ProactiveNet products listed in the table below. To determine the order in which to install these products, see their respective documentation.

Product or patch	Version	Reference
BMC Remedy AR System Server	7.6.04 SP4, 8.0, 8.1, 8.1 SP1, 8.1 SP2, 9.0, and 9.1*	BMC Remedy Action Request System Installation Guide BMC Remedy Action Request System Release Notes
BMC Remedy AR System components: Assignment Engine Approval Server	7.6.04 SP4, 8.0, 8.1, 8.1 SP1, 8.1 SP2, 9.0, and 9.1*	BMC Remedy Action Request System Installation Guide BMC Remedy Action Request System Release Notes
BMC Atrium CMDB and Product Catalog	7.6.04 SP4, 8.0, 8.1, 8.1 SP1, 8.1 SP2, 9.0, and 9.1*	BMC Atrium Core Installation Guide
Incident management for BMC Remedy AR System 7.6.04 BMC Atrium CMDB 7.6.04	7.6.04 SP4, 8.0, 8.1, 8.1 SP1, 8.1 SP2, 9.0, and 9.1*	Download the most recent patch from the BMC support site at http://www.bmc.com/support.
BMC ProactiveNet Operations Console	9.6.00	Planning
BMC ProactiveNet Administration Console	9.6.00	Planning
BMC ProactiveNet CMDB Extensions	9.6.00	Planning
*Supported with BMC ProactiveNet 9.6 Fix Pack 1 (9.6.00.001)

Required licenses for products required to use IBRSD

To use IBRSD, you need licenses for the following BMC products:

BMC Remedy AR System Server
BMC:Atrium CMDB Application
BMC:Incident Management Application
BMC:Incident Management User Fixed
BMC:Financial Management Application
BMC:Financial Management User Fixed
BMC:Problem Management Application
BMC:Problem Management User Fixed

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Supported operating systems and disk space requirements

Supported versions of BMC products required to use IBRSD

Required licenses for products required to use IBRSD

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