BMC ProactiveNet integrates with BMC Service Level Management and provides a continuous process of defining, agreeing, monitoring, reporting, and reviewing the performance of IT services to make sure that adequate levels of service delivered in alignment with business needs and at acceptable cost.
For more information, see the BMC Service Level Management documentation.
Performance data collected by BMC ProactiveNet is exposed in Service Level Management to be utilized in Performance Based Service Targets. The metrics can be from BMC ProactiveNet monitors that are packaged with the product as well as from adapters to other enterprise performance monitoring solutions. Probable cause analysis from BMC ProactiveNet is shown in SLM as a link so that an impacted SVT can be linked to the reason behind the impact.
Note
BMC ProactiveNet supports only unidirectional integration with SLM.
For more information about using the BMC ProactiveNet integration with SLM, see the BMC Service Level Management documentation.
To use a BMC ProactiveNet Server with the BMC SLM Collector, you must use the latest BMC ProactiveNet API .jar files.
Copy the following files from the BMC ProactiveNet Server directory into the Collection Point lib directory:
Jar name | BMC ProactiveNet installation location |
---|---|
pw_server.jar | <BPPM-Install-Home>/pw/pronto/lib |
pw_util.jar | <BPPM-Install-Home>/pw/pronto/lib |
cellservice.jar | <BPPM-Install-Home>/pw/pronto/lib |
patrol_installer.jar | <BPPM-Install-Home>/pw/pronto/lib |
jconn4.jar (for Sybase users) | <BPPM-Install-Home>/pw/apps3rdparty/jdbc |
ojdbc6.jar (for Oracle users) | <BPPM-Install-Home>/pw/apps3rdparty/jdbc |
log4j.jar | <BPPM-Install-Home>/pw/apps3rdparty/log4j |
jms.jar | <BPPM-Install-Home>/pw/apps3rdparty/jms1.0.2b |
activemq-all-5.4.1.jar | <BPPM-Install-Home>/pw/jboss/server/minimal_jms/lib |
jbossall-client.jar | <BPPM-Install-Home>/pw/jboss/client/jbossall-client.jar |
Note
Once the BMC ProactiveNet API .jar files are copied to the Collection Point, it cannot be used for earlier servers. Multiple SLM Collection Points may be used to support BMC ProactiveNet 9.5 and earlier versions.