Jira Service Desk integration reference
To establish integration with Jira Service Desk, configure the following connectors, flows, and connector targets. You need to set up tenant level configurations. BMC Helix Multi-Cloud Broker provides out-of-the-box mappings and application level configurations required for the integration. After you complete the integration, you can broker tickets from Jira Service Desk to ITSM or from ITSM to Jira Service Desk, sync Jira Service Desk ticket details to ITSM and so on. Each flow in the list of flows is essentially a feature that you can use. Depending upon your use case, you might have to configure multiple flows. BMC Helix Multi-Cloud Broker logically chains the flows and connector processes to complete the feature.
List of connectors for integration with Jira Service Desk
You need to configure the following connectors when setting up integration with Jira Service Desk. These connectors are integration points for the respective applications. For instance, to send the data from BMC Helix Multi-Cloud Broker to Jira Service Desk, you must configure a flow from Multi-Cloud connector to Jira Service Desk connector.
List of flows for integration with Jira Service Desk
You can configure the following flows when setting up integration with Jira Service Desk. Each flow is self descriptive, for example to create an incident in ITSM from Jira Service Desk, you must configure Create Incident from Jira Service Desk flow.
List of connector targets for integration with Jira Service Desk
When a ticket is brokered from Jira Service Desk to ITSM, the ticket data first comes in BMC Helix Multi-Cloud Broker before being sent to ITSM. To send the data from BMC Helix Multi-Cloud Broker to ITSM, you must configure the MCSM ITSM connector target and set it in the Connector Process ITSM. Similarly, when a ticket is brokered from ITSM to Jira Service Desk, the ticket data first comes in BMC Helix Multi-Cloud Broker before being sent to Jira Service Desk. To send the data from BMC Helix Multi-Cloud Broker to Jira Service Desk, you must configure the MCSM JIRA Service Desk connector target and set it in the Connector Process JIRA Service Desk.
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