CA Agile Central integration reference
To establish integration with CA Agile Central, configure the following connectors, flows, and connector targets. You need to set up tenant level configurations. BMC Helix Multi-Cloud Broker provides out-of-the-box mappings and application level configurations required for the integration. After you complete the integration, you can broker tickets from ITSM to CA Agile Central, sync CA Agile Central ticket details to ITSM and so on. Each flow in the list of flows is essentially a feature that you can use. Depending upon your use case, you might have to configure multiple flows. BMC Helix Multi-Cloud Broker logically chains the flows and connector processes to complete the feature.
List of connectors for integration with CA Agile Central
You must configure the following connectors when setting up integration with CA Agile Central. These connectors are integration points for the respective applications. For instance, to send the data from BMC Helix Multi-Cloud Broker to CA Agile Central, you must configure a flow from Multi-Cloud connector to CA Agile Central connector.
List of flows for integration with CA Agile Central
You can configure the following flows when setting up integration with CA Agile Central. Each flow is self descriptive, for example to create an incident from ITSM to CA Agile Central, you must configure Create DevOps Incident flow.
List of connector targets for integration with CA Agile Central
When a ticket is brokered from CA Agile Central to ITSM, the ticket data first comes in BMC Helix Multi-Cloud Broker before being sent to ITSM. To send the data from BMC Helix Multi-Cloud Broker to ITSM, you must configure the MCSM ITSM connector target and set it in the Connector Process ITSM.
Similarly, when a ticket is brokered from ITSM to CA Agile Central, the ticket data first comes in BMC Helix Multi-Cloud Broker before being sent to CA Agile Central. To send the data from BMC Helix Multi-Cloud Broker to CA Agile Central, you must configure the MCSM Agile Central connector target and set it in the Connector Process Agile Central.
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