The PATROL KM for Event Management shows any of the following problems:
- It does not send events.
- The NotifiedEvents parameter is offline.
- Errors are displayed in the console system output window
- Parameter thresholds are not applied.
Explanation | Solution |
|---|---|
The PATROL KM for Event Management catalog file has been overwritten. | On Windows platforms, if the PATROL Agent is installed after the PATROL KM for Event Management, a PATROL KM for Event Management catalog file is overwritten. The PATROL KM for Event Management must be installed after the PATROL Agent for the PATROL KM for Event Management to function. If you are running PATROL KM for Event Management 2.5.x and you do not want to upgrade to version 2.6.00, you must ensure that you are using the correct event catalog file. For more information, see To ensure the PATROL KM for Event Management 2.5.x uses correct event catalog file. |
To ensure that the PATROL KM for Event Management 2.5.x uses correct event catalog file
- Stop the PATROL Agent service.
- Rename %PATROL_HOME%\lib\knowledge\StdEvents.ctg to %PATROL_HOME%\lib\knowledge\StdEvents.ctg.bak
- Rename %PATROL_HOME%\lib\knowledge\StdEvents.ctg.date_PID to %PATROL_HOME%\lib\knowledge\StdEvents.ctg ensuring that the correct backup file that corresponds to the PATROL Agent installation is renamed.
- Restart the PATROL Agent service.
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