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Downloading the installation files

This page explains how to obtain the files that you need to install the BMC Remedy ITSM - Mobility server.  

Files to download

The following table lists the installation file to download according to the instructions in Downloading the files.

Link on EPD page

File to download

BAM_7.6.05_windows.zip. - contains the following files:

  • BMCMobilityServerWindows.zip – contains the Server installer ClientDistribution.zip - contains files for the companies wishing to package BMC Remedy ITSM - Mobility: Service Desk 7.6.05 for Incident Management application using their own Apple developer certificate. 
  • Workflow.zip - contains workflow to be installed to ARServer by an administrator.
  • BMCRemedyITSMMobility_ServiceDesk_7 6 05_doc.zip - contains the offline documentation for BMC Remedy ITSM - Mobility: Service Desk 7.6.05.

Downloading the files

  1. Create a directory in which to place the downloaded files.

    Warning

    Note

    On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The Electronic Product Distribution (EPD) package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Go to http://www.bmc.com/available/epd.html.
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.
  7. Expand product name to show its versions, and then expand product version for the appropriate platform and language.
  8. Select the files you want to download.
  9. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an e-mail message.
    • Download Manager enables you to download multiple files consecutively, and to resume an interrupted download if the connection drops.
       This method requires a one-time installation of the Akami NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

Where to go from here

Before installing the server, carefully review the System-requirements.

For installation instructions, see Performing-the-installation.

 

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Remedy ITSM - Mobility: Service Desk 7.6.05