This space contains information about the BMC Remedy ITSM - Mobility: Service Desk 7.6.05 release.
BMC Remedy ITSM - Mobility: Service Desk 7.6.05 is a mobile application suite optimized for hand-held devices that enables field technicians, managers, end users, and executives to access, modify, and act on the latest data, anywhere and anytime. It gives employees and customers a mobile self-service portal to report incidents and request services. With BMC Remedy ITSM - Mobility: Service Desk 7.6.05, costs are cut by deflecting help desk calls through self service, business risk is limited by ensuring tighter change controls, and customer satisfaction is improved by increasing staff productivity.
BMC Remedy ITSM - Mobility: Service Desk 7.6.05 supports only the Incident Management mobile application on the Apple iPad.
Featured content
- Filtering and sorting incidents
- Creating and editing worklog entries
- Changing incident impact and urgency
- Reassigning incidents
- Changing status to Pending
- Changing status to in progress
- Resolving and closing incidents
- Canceling incidents
- Incident status reason definitions
- Pending queue
- Resolving conflicts
- Alerts
Where to start
Recently updated pages
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks